TOP PRODUCER

Real estate focused solution with easy-to-use web interface in Top Producer X version

Comments: The sales and support interactions were all excellent, at every step of the way, from initial sales contact to following up to make sure I continue to be successful. Their sales and support people know their product roadmap and have input to product developments. This shows their product management is on point. Good product management is the key to having a system which will support their users continued success.

Pros:

The contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts. It is a good addition to my normal work environment, using Win10 touchscreen laptop. I keep Top Producer X as one tab open in a Chrome web browser alongside social media and property information throughout my working day. The layout makes it easy to update information and next steps for multiple clients and contacts.

Cons:

The web version doesn't have all the features of their legacy 8i product. They have an active development team working on porting features from an older system (which is still functional) into the newer system I started on, Top Producer X. Mobile version still needs updates to newer interface. Text messages sent from the TPX CRM are hard to view and act on responses on my mobile device. It's not perfect, but I have trust that they will incrementally provide updates that solve these issues and more.

Alternatives Considered: Keap

Reasons for Choosing TOP PRODUCER: Changed brokerages - PropertyBase was included with my desk fees at my previous brokerage. At my new brokerage I had to research, pay for and administer my own CRM.

Switched From: Propertybase Salesforce Edition

Reasons for Switching to TOP PRODUCER: MLS integration. Out of all the companies I talked to when I searched for a CRM, Top Producer has the most real estate focused solution. They appear to be invested in supporting real estate activity as their primary market.

Why I love TP!

Comments: Great customer care for years. After shopping and working with many other platforms it felt great to have people at customer care that I literally know by name and can trust. I was being passed along from one intern to the next with the other platforms. Listen, at the end of the day I want the best for my clients. Top Producer is the best I have found and gets the job done!

Pros:

Customer care is the best! Easy to use. And the best "team" compatability that I have found in a crm. I'm fresh out of shopping all the top brands and systems out there too! Literally invested over 10k trying other systems in 2023 and have found Top Producer is the best for my team. Team task sharing, and seaching and sorting lists for my database is so easy!

Cons:

It didn't seem to be as cool looking as some of the new products out there. I did fall for the idx feature within the crm being awesome...and I still think that is a cool feature that other programs do have. But if the basic functionality of a crm cannot happen as well as Top Producer, I can't fall for the fluff and risk giving up top producer features.

Top Producer/Smart Targeting

Comments: Terrible. I am trying to cancel, but they want me to pay additional money to do so.

Pros:

Seemed like easy setup, but ended up being not so easy due to system changes that have glitches.

Cons:

Customer service is poor. They promise fixes and updates, but fail to provide either. Yet, they still charge full price every month.

Excellent service

Comments: I have had it for many years and have been happy

Pros:

The fact that I can get help anytime and the agent is really knowledgeable

Cons:

It is only my inability to learn about all the extra features it offers

Exceptional Customer Service Experience From Top Producer Online Chat Support

Comments: My recent encounter with Top Producer's online chat support was nothing short of exceptional. From the moment I initiated the chat, I was greeted promptly and assisted with a level of attentiveness and expertise that surpassed my expectations. The support agent's swift responses, coupled with their personalized approach tailored to my specific needs, made me feel valued as a customer. Not only did they resolve my query efficiently, but they also followed up to ensure my satisfaction, demonstrating a commitment to maintaining long-term relationships with their clientele. Overall, Top Producer's online chat support exemplifies excellence in customer service, and I wholeheartedly recommend their services to anyone in need of top-notch support for their CRM.

Pros:

It's easy to use, uncomplicated and keeps me on task.

Cons:

The layout on the screen looks a little outdated but it still works for me.

Alternatives Considered: Follow Up Boss

Reasons for Switching to TOP PRODUCER: Better pricing and more user friendly for my needs.