--- description: Learn more about BrightHR pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BrightHR Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Human Resources Software](/directory/5/human-resource/software) > [BrightHR](/software/151525/brighthr) # BrightHR Canonical: https://www.capterra.ca/software/151525/brighthr Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/151525/brighthr?page=2) > BrightHR is a complete HR software solution that transforms the way you manage your team, freeing up your time to do what you do best. > > Verdict: Rated **4.6/5** by 241 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BrightHR? Small to medium-sized businesses (SMEs), as well as large corporations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 241 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BrightHR - **Location**: Manchester, UK - **Founded**: 2015 ## Commercial Context - **Starting Price**: $6.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: BrightHR costs from £4.50/user/month (excl. VAT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Ireland, United Kingdom ## Features - Alerts/Notifications - Approval Process Control - Attendance Management - Attendance Tracking Software - Employee Database - Employee Management - Employee Portal - Leave Tracking - Onboarding Software - Payroll Management - Payroll Reporting - Reporting/Analytics - Role-Based Permissions - Self Service Portal - Tax Compliance - Time & Attendance - Time Off Management - Timesheet Management - Vacation/Leave Tracking ## Integrations (3 total) - Gmail - Google Calendar - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Human Resources Software](https://www.capterra.ca/directory/5/human-resource/software) ## Related Categories - [Human Resources Software](https://www.capterra.ca/directory/5/human-resource/software) - [Absence Management Software](https://www.capterra.ca/directory/33376/absence-management/software) - [Time Tracking Software](https://www.capterra.ca/directory/30612/time-tracking/software) - [Leave Management System Software](https://www.capterra.ca/directory/31400/leave-management-system/software) - [Time Clock Software](https://www.capterra.ca/directory/30001/time-clock/software) ## Alternatives 1. [Rippling](https://www.capterra.ca/software/172127/rippling) — 4.9/5 (4886 reviews) 2. [BambooHR](https://www.capterra.ca/software/110968/bamboohr) — 4.6/5 (3653 reviews) 3. [Paylocity](https://www.capterra.ca/software/86714/webpay) — 4.3/5 (1983 reviews) 4. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5322 reviews) 5. [Paycom](https://www.capterra.ca/software/130949/paycom) — 4.4/5 (1400 reviews) ## Reviews ### "Avoid contract - VERY DISAPPOINTING" — 1.0/5 > **Natalie** | *September 11, 2025* | Human Resources | Recommendation rating: 0.0/10 > > **Pros**: onboarding and introduction of the software > > **Cons**: 1. Communication and Customer Service Issues : My experience with this company has been marked by significant communication breakdowns. When seeking specific information and answers to detailed questions, I was repeatedly transferred between agents without receiving the precise materials or responses I required. This pattern of ineffective communication not only wasted considerable time but also demonstrated a lack of proper training or coordination among customer service representatives. 2. Contractual Concerns : The contract terms present serious concerns regarding customer rights and fair business practices. Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies. This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability. They didn't even notify me prior to the renewal which raised a red flag to me. When service quality issues directly contribute to a customer's decision to cancel, the company should reasonably adjust termination fees rather than maintaining such restrictive financial penalties. This practice effectively holds customers financially hostage to substandard service. 3. Legal Compliance Concerns : The contract terms raise questions about compliance with Ontario commercial law and consumer protection regulations. Under Ontario's Consumer Protection Act and related commercial legislation, businesses must ensure their contracts contain fair and reasonable terms. The 80% cancellation fee structure may potentially violate: -Consumer Protection Act provisions regarding unfair contract terms -Common law principles of unconscionability -Provincial regulations governing commercial contracts and cancellation rights I recommend that potential customers carefully review these contractual obligations and consider seeking legal counsel before signing. Current customers experiencing similar issues may wish to consult with legal professionals regarding their rights under Ontario commercial law. Recommendation Based on these experiences, I cannot recommend this company's services. The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider. > > VERY DISAPPOINTING ----- ### "Refused Cancellation Within Hours" — 1.0/5 > **Mitch** | *October 6, 2026* | Consumer Goods | Recommendation rating: 0.0/10 > > **Pros**: nothing. > > **Cons**: I signed up for BrightHR and approximately two hours later realized that my existing bookkeeping software already included the functionality I needed. I contacted BrightHR immediately, explained the situation, and made it clear there was no realistic possibility I would ever use their service. Despite contacting them within about two hours of signing up, they refused to cancel the agreement and expected me to remain committed to a 60-month contract. What frustrated me most was the complete lack of flexibility or reasonable customer service. I wasn't trying to cancel months later after using the service. I contacted them within hours, before making any meaningful use of the product. I attempted to escalate the issue and asked to speak with someone higher up who could review the situation. They refused to provide the name or contact information of anyone above them. I understand businesses have contracts, but there is also such a thing as reasonable customer service. Expecting someone to pay for years for a service they notified you within hours they would never use is, in my opinion, extremely unreasonable. UPDATE: After posting this review, BrightHR’s Head of Service contacted me with what they called a “mutually beneficial solution.” They offered to reduce my five-year contract to two years and provide a larger discount — on the condition that I remove this review. Think about that. Rather than allowing a customer who tried to cancel almost immediately to walk away, their solution was still two years of payments, tied to removing my negative review. I find that astonishing. I’m sharing this so prospective customers can see how BrightHR chose to handle the situation and judge for themselves. ----- ### "READ THE FINE PRINT. WILL AUTORENEW WITHOUT CONSENT" — 1.0/5 > **Justin** | *July 13, 2026* | Farming | Recommendation rating: 0.0/10 > > **Pros**: Difficult to implement. > > **Cons**: Called to cancel 3 months into 1 year contract. Offered a 2 month payment deferral with discount. Then proceeded to autorenew us for another 12 month term. Without our consent. > > Terrible. ----- ### "Great tool for HR management and anything employee related" — 4.0/5 > **Elgiz** | *June 20, 2026* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Its a very stable and mature app to use and easy to get used to however there are some things that are not available. > > **Cons**: Some of the important features are either not available or are not fully supportive of useful features. ----- ### "Helpful Introduction and Easy-to-Understand Training" — 5.0/5 > **Vishal** | *February 25, 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The introductory Teams meeting was very informative and well-structured. The team clearly explained the services offered by Bright HR, and the tutorial on using the app was simple, practical, and easy to follow. The support provided during the session was helpful and professional. > > **Cons**: There were no issues encountered during the entire experience. Everything was well-organised, and the session ran smoothly from start to finish. The information provided was clear, and all aspects of the platform were explained in a simple and easy-to-understand manner. The team was responsive, professional, and ensured that all questions were addressed promptly. There were no technical difficulties or areas of confusion during the tutorial. Overall, the process was seamless, and there were no areas that required improvement based on my experience. > > Overall, it was a positive experience. The session provided a good understanding of the platform and how to use it effectively. The team was supportive, and the training made it easy to get started with BrightHR. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/151525/brighthr?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/151525/brighthr) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data