--- description: Learn more about QueueMetrics pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: QueueMetrics Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [QueueMetrics](/software/151411/queuemetrics) # QueueMetrics Canonical: https://www.capterra.ca/software/151411/queuemetrics Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/151411/queuemetrics?page=2) > Call center solution that allows businesses to monitor calls, track agent productivity and quality, and generate reports. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses QueueMetrics? Comprehensive call center monitoring software offering real-time analytics, customizable reporting, and a dedicated agent interface to optimize performance. ​ ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 27 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Loway - **Founded**: 2004 ## Commercial Context - **Starting Price**: CHF 8.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing is based on the number of Extensions you are monitoring, per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Catalan, English, French, German, Greek, Hebrew, Italian, Portuguese, Romanian, Spanish, Turkish, Ukrainian - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands and 124 more ## Features - CRM Software - Call Logging - Call Monitoring - Call Recording Software - Call Transfer - Dashboard Software - IVR - Queue Management - Reporting/Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Readymode](https://www.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) 4. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) ## Reviews ### "Great for intraday & day of the week analysis; Simple and very easy to use" — 5.0/5 > **Pin** | *February 11, 2020* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction \& analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing \& listening to call logs has never been this easy. > > **Cons**: Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user. ----- ### "in queue management and attendants I don't know better tool" — 4.0/5 > **ABSALON TEIXEIRA DO** | *January 17, 2020* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. > > **Cons**: In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python. > > Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. ----- ### "Feedback on QueueMetrics + Wombat (dialer)" — 2.0/5 > **Jeremy** | *April 13, 2017* > > As opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss\! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo\!\! I dont care about their logo.\!\!\! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries. ----- ### "Queuemetrics relibable software for callcenter solutions." — 5.0/5 > **Verified Reviewer** | *July 21, 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example. > > **Cons**: I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you. ----- ### "Convenient Callcenter software solution" — 5.0/5 > **Alvar** | *January 2, 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do. > > **Cons**: you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things. > > we are very happy to work with Queuemetrics, they have an efficient support and everything works well. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/151411/queuemetrics?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/151411/queuemetrics) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data