--- description: Learn more about AzureDesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: AzureDesk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [AzureDesk](/software/151394/azuredesk) # AzureDesk Canonical: https://www.capterra.ca/software/151394/azuredesk Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/151394/azuredesk?page=2) > Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution > > Verdict: Rated **4.5/5** by 50 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses AzureDesk? All businesses ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 50 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AzureDesk - **Location**: piscataway, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: United States ## Features - Alerts/Escalation - Analytics - Automated Routing - Call Center Management - Change Management Software - Customer Database - Customer Support Software - Email Management Software - IT Asset Management Software - Incident Management Software - Knowledge Base Management - Live Chat Software - Multi-Channel Communication - Queue Management - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Third-Party Integrations - Workflow Management Software ## Integrations (7 total) - Asana - ChargeDesk - Chatlio - FreshBooks - Jira - Olark - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) - [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Still testing out but so far so good." — 5.0/5 > **Craig** | *June 7, 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I'm liking this ticket system right now. > > **Cons**: It wasn't bad to setup, I've had much worse\! And since, we've been happy with testing a trial. ----- ### "Azure Desk is Great\!" — 5.0/5 > **Chris** | *May 14, 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. intuitive and easy to help those people that are not so intuitive. > > **Cons**: Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this. > > This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis\! ----- ### "Decent support tool for large companies" — 4.0/5 > **Paul** | *June 18, 2018* | Computer Software > > **Pros**: Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time. > > **Cons**: I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK. ----- ### "VPN User Review" — 4.0/5 > **Kaitlyn** | *July 26, 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: It's more streamlined than other similar products, in my experience. > > **Cons**: Sometimes certain tickets show up repeatedly in the "unassigned" section. > > It keeps support tickets reasonably organized ----- ### "AzureDesk Product Review" — 3.0/5 > **Anthony** | *April 6, 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Very simple to setup and use Useful Knowledge base > > **Cons**: No manual time logging No Mobile support > > Simple to use , affordable for 1 Man Business or SMB, if mobility is not required. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/151394/azuredesk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/151394/azuredesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data