--- description: Learn more about Crisp pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.ca/software/151292/crisp Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/151292/crisp?page=2) > Your all-in-one platform for multi-channel communication to improve your customers' relationship. > > Verdict: Rated **4.6/5** by 147 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Crisp? 600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 147 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Crisp - **Location**: Nantes, France - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Free: 2 agents included Mini: $45/month, per team Essentials: $95/month, per team Plus : $295/month, per team - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Hungarian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Albania, Andorra, Argentina, Armenia, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Ecuador, El Salvador, Estonia and 66 more ## Features - AI/Machine Learning - Alerts/Escalation - Automated Responses - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Chatbot Software - Collaboration Tools - Contact Management Software - Customer Database - Customer Support Software - Customizable Branding - Feedback Management - Geotargeting - Human Handover - Interaction Tracking - Knowledge Management Software - Lead Capture Software - Lead Distribution - Lead Qualification - Live Chat Software - Macros/Templated Responses - Marketing Automation Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multi-User Collaboration - Natural Language Processing - Offline Form - Personalization Software - Prioritization - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Remote Access/Control - Reporting/Analytics - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Shared Inboxes - Surveys & Feedback - Template Management - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - Video Chat - Video Conferencing Software ... and 7 more features ## Integrations (30 total) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) - [Email Management Software](https://www.capterra.ca/directory/30553/email-management/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) - [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *October 7, 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Its cost effective, but not much else to like about it. > > **Cons**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- ### "Good cheap helpdesk and live chat tool for businesses with low traffic" — 4.0/5 > **Verified Reviewer** | *June 17, 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Crisp has one of the most generous free trials at 100 profiles and 2 seats. The next plan up is $45/month for 5k user profiles. > > **Cons**: Crisp gets quite expensive if you need more than 5k user profiles. It becomes $95/month for 50k profiles and then $295 for 200k profiles. Once you exceed 5k profiles, you can start looking at the likes of FreshChat and Zendesk. > > It was good enough for our startup phase, but we quickly outgrew them. I would still recommend them for any company running lean. ----- ### "Crisp is more than a chatbox\!" — 5.0/5 > **Gabby** | *April 22, 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: User friendly, triggering messaging and live translation is awesome\! The staff is always available to help you set anything, or answer questions at any time. > > **Cons**: I have to get different packages for different workspaces, I wish there were an membership with multiple workspaces available > > It has been an amazing experience, it is easy to use. Flexible to our needs, we can share links and documents with our customers. ----- ### "Knowledgeable support, great basic features, amazing slack integration\!" — 5.0/5 > **Suraj** | *February 24, 2025* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: The Slack integration is a killer feature, we use Crisp mostly through slack. The customer support team is great and very helpful. > > **Cons**: The AI bot is a bit difficult to set up workflows for. ----- ### "Best AI ChatBot I have ever used in my life, plain and simple" — 5.0/5 > **Mike** | *June 2, 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: omni channel, auto responder, same price for multiple accounts > > **Cons**: The pay per use for the AI autoresponder. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/151292/crisp?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/151292/crisp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data