--- description: Learn more about Crisp pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.ca/software/151292/crisp Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/151292/crisp?page=2) > Your all-in-one platform for multi-channel communication to improve your customers' relationship. > > Verdict: Rated **4.6/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Crisp? 600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 148 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Crisp - **Location**: Nantes, France - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Free: 2 agents included Mini: $45/month, per team Essentials: $95/month, per team Plus : $295/month, per team - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Hungarian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Albania, Andorra, Argentina, Armenia, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Ecuador, El Salvador, Estonia and 66 more ## Features - AI/Machine Learning - Alerts/Escalation - Automated Responses - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Chatbot Software - Collaboration Tools - Contact Management Software - Customer Database - Customer Support Software - Customizable Branding - Feedback Management - Geotargeting - Human Handover - Interaction Tracking - Knowledge Management Software - Lead Capture Software - Lead Distribution - Lead Qualification - Live Chat Software - Macros/Templated Responses - Marketing Automation Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multi-User Collaboration - Natural Language Processing - Offline Form - Personalization Software - Prioritization - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Remote Access/Control - Reporting/Analytics - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Shared Inboxes - Surveys & Feedback - Template Management - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - Video Chat - Video Conferencing Software ... and 7 more features ## Integrations (30 total) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) - [Email Management Software](https://www.capterra.ca/directory/30553/email-management/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) - [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software) ## Alternatives 1. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16445 reviews) 2. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24184 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *October 7, 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Its cost effective, but not much else to like about it. > > **Cons**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- ### "Knowledgeable support, great basic features, amazing slack integration\!" — 5.0/5 > **Suraj** | *February 24, 2025* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: The Slack integration is a killer feature, we use Crisp mostly through slack. The customer support team is great and very helpful. > > **Cons**: The AI bot is a bit difficult to set up workflows for. ----- ### "Good cheap helpdesk and live chat tool for businesses with low traffic" — 4.0/5 > **Verified Reviewer** | *June 17, 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Crisp has one of the most generous free trials at 100 profiles and 2 seats. The next plan up is $45/month for 5k user profiles. > > **Cons**: Crisp gets quite expensive if you need more than 5k user profiles. It becomes $95/month for 50k profiles and then $295 for 200k profiles. Once you exceed 5k profiles, you can start looking at the likes of FreshChat and Zendesk. > > It was good enough for our startup phase, but we quickly outgrew them. I would still recommend them for any company running lean. ----- ### "Crisp is more than a chatbox\!" — 5.0/5 > **Gabby** | *April 22, 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: User friendly, triggering messaging and live translation is awesome\! The staff is always available to help you set anything, or answer questions at any time. > > **Cons**: I have to get different packages for different workspaces, I wish there were an membership with multiple workspaces available > > It has been an amazing experience, it is easy to use. Flexible to our needs, we can share links and documents with our customers. ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *March 30, 2026* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Cons**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/151292/crisp?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/151292/crisp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data