FacilityOS

Futuristic and Easy

Pros:

We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away.

Cons:

Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased.

iLobby Makes Visitor Sign In Easy

Comments: iLobby has helped our business save valuable time with our visitor check in process. No longer are we wasting time in this process as iLobby handles the process for us in an automated manner. The alerts to hosts that you have a visitor waiting for you is great. Giving the visitor the ability to check themselves in through iLobby and even print off a badge with a real time picture saves a ton of time. All of our plants have been very pleased with the overall product and customer service we have received. Highly recommend!

Pros:

Very automated and allows hosts to be notified when their visitor(s) have arrived. Printable badges upon entry. Emergency email notification can be triggered in case of emergency. Saves time for our employees to not be boggled down helping visitors check in

Cons:

All positive thus far. No negatives have come to light.

iLobby Review

Comments: This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Pros:

This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Cons:

The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself. When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Amazing experience and top notch service

Pros:

Having the ability to monitor all my visitors from the online portal is by far the best feature for me. It allows me to keep track of everyone and maintain a safe environment

Cons:

I would like to see some intergration involving parcel deliveries. To be notified when a package arrives would assit i. The company running smoother

Manage your meeting room

Pros:

- Best tool to show your meeting room availability based on real time. - Option to book meeting room from device.

Cons:

- Should have option to manage 2-3 meeting room (if rooms are adjacent to each other). - User authorization before booking meeting room.