Lucky Orange

Look no further

Comments: Overall the experience has been great

Pros:

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

Cons:

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Alternatives Considered: Hotjar

Switched From: Crazy Egg

It helps me to optimize our website smoothly.

Comments: Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Pros:

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Cons:

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Alternatives Considered: Hotjar

Reasons for Choosing Lucky Orange: smooth visitor recordings facilities.

Switched From: FigPii

Reasons for Switching to Lucky Orange: Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement.

Lucky Orange is a Critical Tool at a Great Price

Comments: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Pros:

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Cons:

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Straight forward onboarding and easy to learn

Comments: Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.

Pros:

I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.

Cons:

I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.

It's a great product, would recommend for anyone with a customer centric website.

Comments: It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.

Pros:

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

Cons:

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

Alternatives Considered: Hotjar

Reasons for Choosing Lucky Orange: Price

Switched From: Hotjar

Reasons for Switching to Lucky Orange: At the time it was because of price, but we stuck around because it's a good product.