Quantum Workplace

Randy Wilson - QW Review

Comments: Excellent. Great customer service. Product focuses on what we want to focus on in evolving our culture.

Pros:

People, Product, Service, Design Support

Cons:

Some aspects of product still developing.

Amazing took to make data driven decisions

Comments: I really love this platform. After meeting with several similar platforms, choosing Quantum felt like a no brainer. Quantum's sales team and support personnel are passionate about this product and rightfully so. The survey platform has been an amazing value add to our organization, and almost immediately after implementation we saw the benefits. We were able to get a clear understanding on how our teams were feeling AND more importantly what actionable areas we could focus on. Our company if very excited to continue using Quantum and I look forward to building on the insights we have.

Pros:

I really like the ease of use for Quantum. I am able to generate surveys and customize them exactly as I would like without having to rely on a support person. However, my favorite aspect about Quantum is how the data provided is represented in such a variety of ways. I am able to slice and dice survey results to get a clear understanding of my business with a simple click.

Cons:

For someone that utilizes the survey platform in a variety of ways, I feel as though I am missing a feature to help better organize survey projects. I would like the option to archive or store my completed surveys in a folder to keep my dashboard clean. I would also really like the ability to customize the subject line and even the sender for our surveys. Currently, surveys come directly from a Quantum domain, and I cannot change the subject lines which has cause a small amount of confusion amongst our team members.

Great functionality, even better customer service!

Comments: Cameron has been so informative and patient with our group as we review the system functionality and decide on how we want to move forward. He and his team have spent time answering our questions, providing resources and showing us the functionality of the system. The survey functionality has been great, and [sensitive content hidden] and her support team has been great at supporting our team through our first (for the group) employee engagement survey.

Pros:

So versatile! I also enjoy the amount of data available - our company is data driven, so being able to slice and dice (with minimal effort) is so great! The AI functionality is great when reviewing data quickly, to point us where we need to look next.

Cons:

I don't know that I have any. Currently, we are only utilizing the survey portion of the system, and the customer service and ease of use has been wonderful.

User-friendly, data-rich and visually succinct!

Comments: Pros:
Easy to use, visually appealing, multiple data points
Demographics can be as varied as you would like allowing you to really examine details, trends etc
Love the dashboards Cons: some of the reports need more detailed explanations on their rationale and how they are calculated. also best practices when it comes to leveraging the reports. Ex: engagement index Cons: action planning tool should sync to outlook calendar I feel the action planning and education resources look awesome and very robust, I would recommend perhaps some tutorials on getting started with them or implementation suggestions.

Best Customer Service

Pros:

When working with various software companies, it can be particularly frustrating when they aren't responsive, push you to a knowledgebase article, or don't directly answer your questions. While the tool is very intuitive, whenever I have had to reach out to Quantum, they respond almost immediately and are always VERY helpful. This truly sets them apart from others.

Cons:

No complaints. We are actually looking to expand our services with them and are having a demo next week to potentially transfer our performance management process to Quantum.