17 years helping Canadian businesses
choose better software
What Is ServiceTitan?
Rated a top field-service platform by Capterra. Plumbing shops grow with ServiceTitan! Like Plumbing Medic, which increased memberships by 167%. See why 100,000+ service professionals trust ServiceTitan to improve sales, amaze customers, and manage their business more easily.
Who Uses ServiceTitan?
We proudly support irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies
Where can ServiceTitan be deployed?
About the vendor
- ServiceTitan
- Located in Glendale, US
- Founded in 2012
ServiceTitan support
- Phone Support
- Chat
Countries available
Australia, Canada, United States
Languages
English
ServiceTitan pricing
Starting Price:
- No free trial
- No free version
ServiceTitan does not have a free version and does not offer a free trial.
Pricing plansAbout the vendor
- ServiceTitan
- Located in Glendale, US
- Founded in 2012
ServiceTitan support
- Phone Support
- Chat
Countries available
Australia, Canada, United States
Languages
English
ServiceTitan videos and images
Features of ServiceTitan
Reviews of ServiceTitan
The only CRM you need!
Pros:
It does everything you need in one program!
Cons:
I wish there were not so many add-ons that cost extra.
ServiceTitan Response
last year
Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.
Best Decision
Pros:
I love all the capabilities, support and recourses that Service Titan offers. I also really appreciate the fact that they listen to us, the customer, and implement our ideas and enhancements. The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier!
Cons:
I can't think of any real cons, if something isn't working right its usually user error or a bug that they fix quickly.
Alternatives Considered: Housecall Pro
Reasons for Choosing ServiceTitan: We were stagnate and couldn't grow our business with the the limitations and lack of features we had.
Switched From: FACS
Reasons for Switching to ServiceTitan: Housecall Pro just didn't have all the aspects we needed to run a residential and commercial service, install and new construction business.
ServiceTitan Response
3 months ago
Thank you so much for this review, Randi! You're an absolute power-user of the product and we're thrilled to be your software partner.
Scheduling pro is pretty awful, stay away.
Comments: Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro or one of the other CRM software's even though it means redoing everything which is a lot of work.
Pros:
The standard CRM helps keep things organized.
Cons:
Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company.
ServiceTitan Response
last week
Hi Trevor - we're concerned to hear you had this experience. I've already been in touch with your CSM and he is actively working with the Scheduling Pro team to support cancelation. Thank you for providing this feedback and we look forward to resolving soon.
Service Titan has changed our business
Comments: We have been using Service Titan since Late 2019 and it has completely changed how we run our business. We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending.
Pros:
Service Titan Consolidates so many aspects of running a business into one easy to use platform.
Cons:
Some updates and features are not available in Canada
Alternatives Considered: Jobber and Service Fusion
Reasons for Choosing ServiceTitan: Updates were infrequent and when they did happen it would cause a lot of problems. In addition to that the software was not cloud based at the time.
Switched From: The HindSite Solution
Reasons for Switching to ServiceTitan: Service Titan had all of the features that were most important to us including the ability to mass schedule appointments, process field payments and inventory tracking and management that would all also work with QuickBooks Desktop
ServiceTitan Response
2 months ago
Thank you for the incredible review, Jeff! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business.
Worth the cost!
Comments: My experience has been positive overall largely due to the fact that I learned alot about the software and attend trainings to further my understanding.
Pros:
I like that it changes with user feedback.
Cons:
The largest con for us is the price and learning curve for many of the modules. We had to dedicate a few individuals to champion the software and rollout larger initiatives and mass workflows. Some shops do not have those resources.
Alternatives Considered: Verizon Connect, FieldEdge and FieldEdge Flat Rate Mobile
Reasons for Choosing ServiceTitan: We wanted to have a streamlined product that was going to grow with us. We saw more changes the first 6 months with Service Titan than 2 years with Corrigo.
Switched From: Verizon Connect and Corrigo
Reasons for Switching to ServiceTitan: Over all options and a better experience on our sales call. It seemed almost too good to be true until we saw how much setup was required, haha.
ServiceTitan Response
3 months ago
Thank you so much for this review, Steven! We're grateful to be your software partner. Please do not hesitate to let us know if there is anything we can do to improve your experience.