17 years helping Canadian businesses
choose better software

What Is ServiceTitan?

Rated a top field-service platform by Capterra. Plumbing shops grow with ServiceTitan! Like Plumbing Medic, which increased memberships by 167%. See why 100,000+ service professionals trust ServiceTitan to improve sales, amaze customers, and manage their business more easily.

Who Uses ServiceTitan?

We proudly support irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies

Where can ServiceTitan be deployed?

Cloud-based
On-premise

About the vendor

  • ServiceTitan
  • Located in Glendale, US
  • Founded in 2012

ServiceTitan support

  • Phone Support
  • Chat

Countries available

Australia, Canada, United States

Languages

English

ServiceTitan pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

ServiceTitan does not have a free version and does not offer a free trial.

Pricing plans

About the vendor

  • ServiceTitan
  • Located in Glendale, US
  • Founded in 2012

ServiceTitan support

  • Phone Support
  • Chat

Countries available

Australia, Canada, United States

Languages

English

ServiceTitan videos and images

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Features of ServiceTitan

  • Alerts/Notifications
  • Appointment Scheduling Software
  • Audit Management
  • Automated Scheduling
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Change Order Management
  • Client Tracking
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Data Import/Export
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Equipment Management
  • Equipment Tracking
  • Fleet Management Software
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Inspection Management
  • Inventory Management Software
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Payroll Management
  • Pest Activity Tracking
  • Photo Capture
  • Preventive Maintenance Software
  • Progress Reports
  • Project Billing
  • Project Management Software
  • Project Tracking Software
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling Software
  • Self Service Portal
  • Service History
  • Takeoff Software
  • Task Management Software
  • Technician Management
  • Third-Party Integrations
  • Time Tracking Software
  • Timesheet Management
  • Visual Assemblies
  • Work Order Management

Alternatives to ServiceTitan

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The fastest, easiest, and highest value plumbing software to automate everything from first customer contact to getting paid.
Experience effortless quoting, scheduling, mobile tech access, and payment solutions for plumbing experts, like you.
Define your rules for everything from Field Service, RMA's to Warranty and Contract coverages for all the modules in your system.
Learn why thousands of plumbing businesses choose FieldPulse for its robust functionality, ease of use, and top-tier support.
Take your revenue to new heights. Sell and bill on one platform. Configure, Price, and Quote complex deals all on the world's #1 CRM.
The #1 software to run your entire plumbing business - FieldEdge helps you save time and make you more money!
Housecall Pro helps plumbing companies streamline operations, simplify payments, and scale smarter—all from one intuitive platform. Learn more about Housecall Pro

Reviews of ServiceTitan

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.1
Features
4.2
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brandi
Brandi
VP in US
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The only CRM you need!

5.0 last year

Pros:

It does everything you need in one program!

Cons:

I wish there were not so many add-ons that cost extra.

ServiceTitan Response

last year

Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.

Randi
Service Operations Manager in US
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best Decision

5.0 3 months ago

Pros:

I love all the capabilities, support and recourses that Service Titan offers. I also really appreciate the fact that they listen to us, the customer, and implement our ideas and enhancements. The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier!

Cons:

I can't think of any real cons, if something isn't working right its usually user error or a bug that they fix quickly.

Alternatives Considered: Housecall Pro

Reasons for Choosing ServiceTitan: We were stagnate and couldn't grow our business with the the limitations and lack of features we had.

Switched From: FACS

Reasons for Switching to ServiceTitan: Housecall Pro just didn't have all the aspects we needed to run a residential and commercial service, install and new construction business.

ServiceTitan Response

3 months ago

Thank you so much for this review, Randi! You're an absolute power-user of the product and we're thrilled to be your software partner.

trevor
owner in Canada
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Scheduling pro is pretty awful, stay away.

3.0 2 weeks ago New

Comments: Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro or one of the other CRM software's even though it means redoing everything which is a lot of work.

Pros:

The standard CRM helps keep things organized.

Cons:

Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company.

ServiceTitan Response

last week

Hi Trevor - we're concerned to hear you had this experience. I've already been in touch with your CSM and he is actively working with the Scheduling Pro team to support cancelation. Thank you for providing this feedback and we look forward to resolving soon.

Jeff
General Manager in Canada
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Service Titan has changed our business

5.0 2 months ago

Comments: We have been using Service Titan since Late 2019 and it has completely changed how we run our business. We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending.

Pros:

Service Titan Consolidates so many aspects of running a business into one easy to use platform.

Cons:

Some updates and features are not available in Canada

Alternatives Considered: Jobber and Service Fusion

Reasons for Choosing ServiceTitan: Updates were infrequent and when they did happen it would cause a lot of problems. In addition to that the software was not cloud based at the time.

Switched From: The HindSite Solution

Reasons for Switching to ServiceTitan: Service Titan had all of the features that were most important to us including the ability to mass schedule appointments, process field payments and inventory tracking and management that would all also work with QuickBooks Desktop

ServiceTitan Response

2 months ago

Thank you for the incredible review, Jeff! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business.

Steven
Senior Advisor in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Worth the cost!

5.0 3 months ago

Comments: My experience has been positive overall largely due to the fact that I learned alot about the software and attend trainings to further my understanding.

Pros:

I like that it changes with user feedback.

Cons:

The largest con for us is the price and learning curve for many of the modules. We had to dedicate a few individuals to champion the software and rollout larger initiatives and mass workflows. Some shops do not have those resources.

Alternatives Considered: Verizon Connect, FieldEdge and FieldEdge Flat Rate Mobile

Reasons for Choosing ServiceTitan: We wanted to have a streamlined product that was going to grow with us. We saw more changes the first 6 months with Service Titan than 2 years with Corrigo.

Switched From: Verizon Connect and Corrigo

Reasons for Switching to ServiceTitan: Over all options and a better experience on our sales call. It seemed almost too good to be true until we saw how much setup was required, haha.

ServiceTitan Response

3 months ago

Thank you so much for this review, Steven! We're grateful to be your software partner. Please do not hesitate to let us know if there is anything we can do to improve your experience.