What Is Receptive?

Receptive has now been acquired by Pendo.

Who Uses Receptive?

Receptive was built especially for SaaS (Software-as-a-Service) businesses.

Receptive Details

Receptive

Founded in 2015

Receptive Details

Receptive

Founded in 2015

Receptive videos and images

Receptive video
Receptive Software - Prioritize requests. - thumbnail
Receptive Software - Submit feature requests. - thumbnail
Receptive Software - Keep customers updated. - thumbnail
Receptive Software - View in-depth reporting. - thumbnail
Receptive Software - Create your roadmap. - thumbnail

Compare Receptive pricing with similar products

Starting price

N/A
US$13.49/month
US$10.00/month
US$5.00/year

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version Yes

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
Free Trial Yes

Receptive deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation

Features of Receptive

  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Capacity Planning Software
  • Cost Tracking
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Data Visualization Software
  • Demand Forecasting
  • Distribution Management
  • ERP
  • Forecasting
  • Historical Reporting
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Replenishment
  • Inventory Tracking
  • Multi-Channel Management
  • Multi-Location
  • Order Management Software
  • Performance Metrics
  • Planned vs Actual Tracking
  • Planning Tools
  • Predictive Analytics Software
  • Product Introduction Planning
  • Project Planning Software
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Replenishment Management
  • Reporting & Statistics
  • Retail Inventory Management Software
  • Sales Forecasting Software
  • Sales Orders
  • Sales Trend Analysis
  • Scenario Planning
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Strategic Planning Software
  • Supplier Management
  • Supply Chain Management Software
  • Supply Forecasting
  • Third Party Integrations
  • Vendor Managed Inventory
  • Visual Analytics
  • Warehouse Management Software

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  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Approval Workflow
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  • Brainstorming
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management System (CMS) Software
  • Crowdsourcing
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Data Visualization Software
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Feedback Management
  • Forum / Discussion Board
  • Gamification Software
  • Idea Ranking
  • Ideation
  • Innovation Management
  • Mind Maps
  • Polls/Voting
  • Prioritization
  • Project Planning Software
  • Project Tracking Software
  • Projections
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Search/Filter
  • Single Sign On Software
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Task Progress Tracking
  • Template Management
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  • Trend Analysis
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  • Customer Journey Mapping
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  • Data Import/Export
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  • Gantt/Timeline View
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  • Milestone Tracking
  • Multiple Projects
  • NPS of Customers
  • Planning Tools
  • Prioritization
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  • Product Roadmapping
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Time Tracking
  • Project Tracking Software
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  • Projections
  • Real Time Data
  • Real Time Notifications
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  • Task Management Software
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  • Task Progress Tracking
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  • To-Do List
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View full list of Product Management Software

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  • API
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Assignment Management
  • Calendar Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Fields
  • Data Import/Export
  • Deadline Management
  • Drag & Drop
  • File Management
  • Gantt/Timeline View
  • Guest Access
  • Idea Management Software
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  • Milestone Tracking
  • Multiple Projects
  • Planning Tools
  • Prioritization
  • Progress Tracking
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  • Project Templates
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  • Project Workflow
  • Projections
  • Real Time Data
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  • Tagging
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  • Task Progress Tracking
  • Task Scheduling
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  • Visualization
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View full list of Product Roadmap Software

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  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Campaign Management Software
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Email Management Software
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets

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Alternatives to Receptive

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Reviews of Receptive

Read all 18 reviews

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.9
Features
4.4
Value for Money
4.6

Reviews by score

5
16
3
2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Christian H.
Christian H.
Product Manager in U.S.
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Useful and easy-to-use. Better than Salesforce Ideas.

5 4 years ago

Pros:

Our product team previously used 'Salesforce Ideas' (an add-on module to SFDC) for a few years to manage inbound feedback from the field. However, as we grew and as the variety and volume of requests grew, the limitations of this module became very apparent. Managing, de-duplicating, and deepening our understanding of submitted requests was quite painful. Receptive, in contrast, has allowed us to easily review and triage incoming product feature requests from our sales/services teams, and identify which requests will make the most impact for our customers. Integrating Receptive was as painless as we could've hoped for, and our teams love using it. Great work to the Receptive team for building a useful tool for product teams.

Cons:

Managing users takes a bit of time, but that was expected. Otherwise the tool does exactly what we need it to do.

Receptive Response

4 years ago

Thank you very much Christian! We're working hard on automation and there's a new ROI dashboard coming out soon to show current time saving and to improve the process even further. You'll be notified of new releases of course ;)

Elisabeth H.
Director of Member Support and Training in U.S.
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to set up, great transparency for end-users to see multiple priorities

5 3 years ago

Comments: This has totally changed how we handle enhancements. Also, their support is STELLAR both in helping get started and in dealing with issues that arise during use.

Pros:

Receptive was the "silver bullet" we needed to get our enhancement requests organized. We went from a pile of unresolved open "help desk" tickets filled with ideas for our product (and I mean, well over 1,000 of these) to an organized place where users can search, submit, and vote on enhancements. We can show what we're planning to do, what we are rejecting, and how many users are interested in a particular enhancement. One of my favorite parts is the "sliders" that allow users to see if they want to prioritize a certain enhancement, that automatically means de-prioritizing another - that is a great message that users see for themselves without my team having to say a word.

Cons:

I was going to say, more flexibility in reports; but they do tend to add new ones periodically so we're pretty happy.

Receptive Response

3 years ago

Hi Elisabeth, thank you so much for all your support and the review. We really enjoy working with you too & we are so pleased to see how well Receptive is working! Best, Hannah & team

Marc G.
Marc G.
Product Manager in U.K.
Verified LinkedIn User
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Forum concept was a killer

3 2 years ago

Comments: Overall the product was easy to use and the customer service was great. However, the forum approach didn't sit well with our current needs.

Pros:

Having a single place where users could submit ideas/feedback was useful as otherwise these would have gotten lost in email threads or spreadsheets. Users could be kept up to date when a feature they had voted on was updated, which took some of the manual process out of announcing new features.

Cons:

Users could see each others comments and would get an email whenever another user commented on a feature they were desperate for. On many occasions these features became a hive of activity with users who were angry that this feature hadn't been worked on. If no one from the product team responded to their comments this would also anger the users as it gave the impression that the team weren't listening to their feedback. As users could suggest feature ideas themselves there would be lots of duplicate ideas, that would make the voting system inaccurate.

Remi A.
COO in France
Computer Software, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Receptive, the only Product Demand Intelligence software you'll ever need

5 5 years ago

Comments: While looking for a place software where we could orchestrate SalesScreen customer's requests alongside our own internal wishes, I stumbled upon Receptive and was sold right away. Receptive has not only avoided the trap of building a do-it-all product but based on my research they built a whole new category of must-have product for any SaaS company: Product Demand Intelligence. They have taken a deep dive into what REALLY makes customer feedback challenging to handle, and executed beautifully, building a product which is extremely flexible, easy to use yet super powerful. One feature comes to mind to illustrate how innovative Receptive is: features prioritisation.
The idea could not be any simpler: one individual (employee or customer) marks several features at 'want's'. The traditional approach consists in letting that individual grade how important each of these features are, to which he/she invariably answers that all of them should be implemented yesterday. Receptive made one tiny but fundamental change: Rating one feature as super important will automatically downscale the importance the other features. I was personally sold on that feature alone.
Receptive may not come cheap for small businesses, but it is worth every cents for any software company who's serious about growing a product that customers want. But I'd add that Receptive have provided us with more than just a stellar product. They are also great teachers. Each of my recurring chats with their customer success team, brings its lot of puzzling questions, new perspectives and potential improvements, each forcing me to take a hard look on how we handle and could improve the management of our product roadmap. If you are not convinced, spending 10 minutes on their blog should suffice to see that Receptive has a lot of great knowledge and wisdom to share. I could not recommend Receptive enough.

Receptive Response

5 years ago

Thank you so much for the review Remi. We love working with you all and we are super pleased you are happy with the service and product. It's with customers like you that we continue to learn too - so thank you!

Matt W.
CEO in U.K.
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Best tool for user feedback in a SaaS app

5 4 years ago

Pros:

It's drastically increased the amount of feedback we receive. We especially like the `engagement emails you can send out which are personalized to each user. It really helps them get to grips with our feedback process and invites them to add new ideas that they have. It's saved us a lot of time and effort, and now we can see our customers priorities.

Cons:

With a lot of ideas the backlog can we quite hard to find old ideas but thats a hard problem to solve

Receptive Response

4 years ago

Thank you for the review Matt. We'll be in touch about the backlog of ideas.