What Is BigChange?

BigChange Job Management Platform is built to help every field service business grow stronger. Integrating customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management & business intelligence into one simple to use and easy to integrate, cloud-based platform that any business with field workers can thrive from.

Who Uses BigChange?

BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other field service companies grow stronger everyday.

Where can BigChange be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • BigChange
  • Located in Leeds, U.K.
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Cyprus, France, New Zealand, United Kingdom, United States

Languages

English

About the vendor

  • BigChange
  • Located in Leeds, U.K.
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Cyprus, France, New Zealand, United Kingdom, United States

Languages

English

BigChange videos and images

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Compare BigChange pricing with similar products

BigChange

£69.95/month
Free Version
Free Trial
N/A
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US$30.00/month
Free Version
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US$39.00/month
Free Version
Free Trial

Features of BigChange

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Asset Tracking Software
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budgeting/Forecasting
  • CRM Software
  • Calendar Management
  • Client Management
  • Code Enforcement Software
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management Software
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Templates
  • Delivery Tracking
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling Software
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Fixed Asset Management Software
  • Fleet Management Software
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • Fuel Management Software
  • GPS
  • Image Capture
  • Incident Management Software
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control Software
  • Inventory Management Software
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Labor Forecasting
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Performance Metrics
  • Pest Activity Tracking
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Project Tracking Software
  • Proof of Delivery
  • Purchase Order Management
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Scheduling
  • Route History
  • Routing
  • SMS Messaging
  • Safety Management Software
  • Scheduling Software
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Space Management Software
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management Software
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Timesheet Management
  • VIN Lookup
  • Vendor Management Software
  • Work Order Creation
  • Work Order Management

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Reviews of BigChange

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Colin N.
Colin N.
Director in U.K.
Verified LinkedIn User
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Working with Big Change

5 2 years ago

Comments: See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros:

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons:

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

BigChange Response

2 years ago

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.

Jordan W.
Founder in U.K.
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Big Change Revolutionised My Business

5 3 years ago

Comments: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros:

The facility to invoice live and make cash flow through the business improve.

Cons:

The schedule does not have dynamic scheduling

BigChange Response

3 years ago

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange

Richard B.
Operations manager in U.K.
Construction, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Convoluted

2 6 months ago

Comments: Its no surprise that you have to sign up for this software before actually trying it yourself to be tied to a contract as we would surely have left it if we could. Whilst support is on hand when needed most of the systems that are in this software are unnecessarily complicated. We had 2 issues that were not rectified until many months into our contract starting which were ios specific but we were never told at the point of sale even though we stressed we were using ios. We are currently going back to the software we started out with which was brilliant but missing a couple of features. We have let that slide now as it is significantly cheaper, no contract and much better to use.

Pros:

The advertising of the product and window dressing

Cons:

Trying to actually use it. A lot of time wasting.

BigChange Response

3 months ago

Thanks for leaving us a review, Richard, all feedback is appreciated. A member of our dedicated Customer Success team will be in contact this week. We will be able to provide some solutions to rectify any issues with the product. Hope this helps. BigChange

Mike C.
Managing Director in U.K.
Gambling & Casinos, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A complete solution

5 3 years ago

Comments: Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros:

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons:

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Simon W.
Managing Director in U.K.
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

SWS Northwest Ltd

5 8 months ago

Comments: [SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros:

Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons:

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

BigChange Response

3 months ago

Simon, thank you for your review! I'm so glad to hear that you enjoyed our service. We're always looking for ways to improve, but it's great to know that we are on the right track. BigChange