--- description: Learn more about BigChange pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BigChange Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [BigChange](/software/149479/jobwatch-powered-by-bigchange) # BigChange Canonical: https://www.capterra.ca/software/149479/jobwatch-powered-by-bigchange Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/149479/jobwatch-powered-by-bigchange?page=2) > Job management software for UK field teams, connecting CRM, scheduling, tracking, mobile jobs, invoicing and reporting. > > Verdict: Rated **4.5/5** by 271 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BigChange? UK field service businesses with office and mobile teams that need to replace paper, coordinate jobs, track progress and invoice completed work. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 271 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Simpro Software - **Location**: Brisbane, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: £14.95 - **Pricing model**: Other - **Pricing Details**: Vehicle Tracking = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French - **Available Countries**: Cyprus, France, Ireland, Netherlands, United Kingdom ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking Software - Attendance Tracking Software - Budgeting/Forecasting - CRM Software - Calendar Management - Compliance Management - Contact Database - Customer Management - Customizable Forms - Dispatch Management - Document Management Software - Document Storage - Electronic Payments - Electronic Signature - Employee Management - Employee Scheduling Software - Facility Scheduling - Forms Creation & Design - Forms Management - GPS - Inspection Management - Inventory Control Software - Inventory Management Software - Job Management - Job Tracking - Mobile Access - Online Time Clock - Payroll Management - Performance Management - Preventive Maintenance Software - Purchase Order Management - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Reporting/Analytics - Routing - Scheduling Software - Self Service Portal - Service History - Skills Tracking - Task Management Software - Technician Management - Template Management - Third-Party Integrations - Time Off Management - Time Tracking Software - Workflow Automation ... and 20 more features ## Integrations (2 total) - Sage 50 Accounting - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software) - [Public Works Software](https://www.capterra.ca/directory/10042/public-works/software) - [CMMS Software](https://www.capterra.ca/directory/30032/cmms/software) - [Service Dispatch Software](https://www.capterra.ca/directory/30059/service-dispatch/software) - [Building Maintenance Software](https://www.capterra.ca/directory/30102/building-maintenance/software) ## Alternatives 1. [Jobber](https://www.capterra.ca/software/127994/jobber) — 4.6/5 (1490 reviews) 2. [Commusoft](https://www.capterra.ca/software/189894/commusoft) — 4.7/5 (212 reviews) 3. [Simpro](https://www.capterra.ca/software/10529/simpro-enterprise) — 3.9/5 (153 reviews) 4. [Zuper](https://www.capterra.ca/software/197014/zuper) — 4.5/5 (56 reviews) 5. [Loc8](https://www.capterra.ca/software/77216/loc8) — 3.7/5 (123 reviews) ## Reviews ### "An expensive disappointment" — 2.0/5 > **Alistair** | *October 22, 2026* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: The scheduler allows our administration team to easily set and move work around for several operatives. > > **Cons**: The clunky old feel of the system which look like it was written in the 90s. Since being bought out by Simpro customer service has fallen off a cliff. > > We have been using BigChange for a couple of years, having been persuaded that it exceeded our requirements and deliver considerably more than the existing system. Unfortunately, our experience has been very different. After an involved extensive discussion with the BigChange rep, \[sensitive content hidden\], we were left with the impression that this was a one stop solution to all our requirements. Unfortunately our fundamental requirements were not properly understood or they were ignored and we were given unfounded assurances about what the system could actually do. The overall look and feel of BigChange is dated and clunky. Some basic aspects of the user interface are surprisingly inflexible. Pop-up dialogue boxes cannot be moved around the screen, and can be closed without data being updated Dates must be entered using a calendar and cannot be typed which becomes a serious issue when there are numerous dates to be input or updated. By BigChange's own admission, the existing Stock system is not fit for purpose and the new Assets module does not currently provide a viable alternative solution. From our experience of their Development Team, it remains a long way from being genuinely useful for a business such as ours. Scheduling in the BigChange has its own quirks. Moving or adding individual jobs in the scheduling calendar is easy enough but adding\\maintaining recuring work can be less straight forward. The only effective way to produce accurate Job forecasting reports is to carry out multiple exports and ‘knit’ them together in Excel. The internal messaging functionality is extremely basic. The links to Outlook that were demonstrated to us no longer function, removing what was a useful connection between BigChange and our existing communication processes. Our experience with support staff has been patchy at best and since they started to use an AI system in their front line support the quality of support has fallen of a cliff. The Development team operates at a glacial pace. Issues and requested improvements can take years to progress. Perhaps our biggest concern is the gap between what we were told during the sales process and what we subsequently discovered the system could actually do. We were assured that BigChange could accommodate our requirements. Our experience suggests either that the representative did not have a sufficiently detailed understanding of the system, or that functionality was represented to us in a way that did not accurately reflect its limitations. Either explanation is problematic. I concede that we could have been more diligent in our assessment of the system, but at some point one has to trust what is being promised. Once committed, you are tied to the contract, which makes discovering fundamental limitations after implementation particularly painful. For us, the issue is not that BigChange has no useful features. It clearly does. Nor is it that every member of staff we have dealt with has been unhelpful. The problem is that the system does not fit the fundamental way our business operates, despite us making those requirements clear before we signed up. Our biggest regret is that we spent considerable time explaining exactly how our business works and were subsequently assured that BigChange could support it. In our experience, it cannot. ----- ### "Tomkinson Heating Big Change Review" — 5.0/5 > **David** | *March 31, 2023* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: Giving engineers jobs on tablet and getting correct job cards > > **Cons**: There have been a few outages in the past which halt operations > > In general a good experience. The engineers use the product well ----- ### "Big Change - our vital office tool" — 5.0/5 > **Alexina** | *July 6, 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent. > > **Cons**: I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information. > > Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders \& messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents ----- ### "If you are an existing company and you take on this product, expect a disappointing Big Change\!\!" — 2.0/5 > **Terry Clark** | *August 4, 2022* | Construction | Recommendation rating: 0.0/10 > > **Pros**: Sales reps are likeable and extremely helpful. \[SENSITIVE CONTENT\] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having. > > **Cons**: The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take. > > You are expected to do all of the onboarding with little or no support. My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product. ----- ### "Great piece of Software\!" — 4.0/5 > **Jane** | *June 30, 2023* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea\! > > **Cons**: The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/149479/jobwatch-powered-by-bigchange?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/149479/jobwatch-powered-by-bigchange) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data