18 years helping Canadian businesses
choose better software
What Is Kangaroo?
Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels to boost business. It's never been so easy! Attract, retain and boost sales by offering rewards, perks and experiences that will get customers to spend more, more often at your store.
*Integrates with Lightspeed retail/e-commerce, Shopify, Woo Commerce, Big Commerce and more.
Who Uses Kangaroo?
Kangaroo is a globally recognized rewards platform to help build brand loyalty. Perfect for: eCommerce, brick & mortar, omnichannel businesses, multi-location, and enterprise businesses.
Where can Kangaroo be deployed?
About the vendor
- Kangaroo Rewards
- Located in Montreal, Canada
- Founded in 2013
Kangaroo support
- Phone Support
- Chat
Kangaroo pricing
Starting Price:
- Yes, has free trial
- No free version
Kangaroo does not have a free version but does offer a free trial. Kangaroo paid version starts at US$59.00/month.
Pricing plans get a free trialAbout the vendor
- Kangaroo Rewards
- Located in Montreal, Canada
- Founded in 2013
Kangaroo support
- Phone Support
- Chat
Kangaroo videos and images






Features of Kangaroo
Reviews of Kangaroo

Easy to use, top tier customer service!
Pros:
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
Cons:
Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Switched to Kangaroo From Fivestars
Comments: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.
Pros:
We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.
Cons:
I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.
Alternatives Considered: TapMango and springbig
Reasons for Choosing Kangaroo: Fivestars is very basic and suitable for beginners, but not for companies who are looking to grow. There are no metrics for behaviors other than basic redemptions, there is no ability to target groups of people based on behaviors/purchases, no white labeling. Fivestars uses their brand to promote their business, so that means it encourages customers to go anywhere that takes Fivestars, including your competitors if they also have Fivestars. If a customer unsubscribes from one Fivestar business, it will also opt them out of yours too. Customers don't recognize your brand when they get some of the notifications, so they will tune you out over time. Fivestars SMS and email program is very basic and limited.
Switched From: SumUp
Reasons for Switching to Kangaroo: Kangaroo's pricing was a lot better in terms of implementation, set up, and annual cost.
Kangaroo experience
Comments: It was smooth, I felt well guided and supported
Pros:
How Professional and supportive they are
Cons:
All is good so far. Everything was well explained
not a good product
Comments: None
Pros:
There was nothing that stood out about this software
Cons:
not user friendly. Did not work as promised. Did not get the customer service I needed
Kangaroo Rewards Response
5 years ago
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
Best Loyalty provider for Middle east
Comments: My over all experience with kangaroo is positive. Special thanks to [sensitive content hidden]. who is very supportive and quick in action
Pros:
Quick Support Native Support for Arabic Language Features Availability User friendliness
Cons:
nothing to dislike. Pretty good experience so far
Alternatives Considered: Smile.io
Reasons for Switching to Kangaroo: Because its native support Arabic and having regional contact person
Kangaroo Rewards Review
Comments: My overall experience with Kangaroo has been great.
Pros:
Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.
Cons:
I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.
FiveStars to Kangaroo Transition
Comments: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.
Pros:
The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.
Cons:
The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.
Good work!
Comments: It has definitely more positive than negative.
Pros:
I like the versatility of the software and the ability to tailor the rewards program to our company's needs.
Cons:
intermittent freezing of the software, forcing us to reset or reload app.
Alternatives Considered: Alpine Marketing and springbig
Reasons for Choosing Kangaroo: they discontinued their services and went out of business.
Switched From: Blackbird
Reasons for Switching to Kangaroo: They fit our needs the best, providing the service we wished to continue to provide our customers.
Very easy to integrate & great support
Comments: The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.
Pros:
Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.
Cons:
Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.
Alternatives Considered: Lightspeed, Marsello and LoyaltyLion
Reasons for Switching to Kangaroo: Modern features, comparable to most competitors and price

Loyalty Program with Kangaroo
Comments: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.
Pros:
The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.
Cons:
The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.
Still new to their app, but the future looks very bright!
Pros:
Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!
Cons:
Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.
Vivian O'Nay Review
Comments: We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.
Pros:
Friendly, knowledgeable, and quick customer service
Cons:
Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.
Seamless integration with Lightspeed, and Kickstarted our Rewards Club
Comments: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!
Pros:
It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.
Cons:
It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.
Kangaroo Rewards Response
last year
Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.
Simple but effective and slick
Comments:
We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.
Pros:
How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.
Cons:
The ability to segment the customer per location and more filters to view customer lists.
Its great
Pros:
Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.
Cons:
No issues with Kangaroo Company; all good!
Small Business Loyalty Program
Comments: Within a month, we have been able to see ourselves move towards our goals which include customer retention, customer engagement, higher purchase frequency, and order values. Setting up reward programs can be a lengthy and stressful process, however, with Kangaroo, we were able to launch it within 15 days after the introductory meetings.
Pros:
Firstly, I absolutely loved working with the Team. From the initial introductory meetings to the onboarding process, Kangaroo Team was on top of everything. Team was diligent, dedicated to providing us with all the functions necessary, and very efficient. Secondly the setup process was smooth and quick.
Cons:
As a small business, this was a costly investment.
Trudon Loyalty Program review
Pros:
Responsive customer service Easy communication even with the time difference Easy-to-navigate platform
Cons:
Redemption creation is very time-consuming and long
Highly Recommended 👍🏻👍🏻
Comments:
Very good 👍🏻👍🏻
Would highly recommend to any business that’s thinking of working with Kangaroo
Pros:
Easy to use, has lots of cool features that are very beneficial for our business
Cons:
Not much. To be honest their support team is highly efficient and answer all our needs straight away
Kangaroo Rewards Response
11 months ago
Thank you for the wonderful review! We're delighted that you find our product easy to use and full of helpful features for your business. Providing exceptional customer service is highly important for us, and we're delighted that it's reflected in your experience. If you have any further feedback or suggestions for us please don't hesitate to reach out. We're here to ensure your continued success with Kangaroo!
Professionalism
Comments:
So far perfect.
We installed the program remotely.
Friendly staff. keep going!
Pros:
Friendly staff supportive Patient Flexible
Cons:
The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient
Victoria's Review
Comments: The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems
Pros:
Ease of use, Customer point tracking, Customer Service from Staff
Cons:
I wish there was more we could do for our tiered customers in the future besides a point multiplier
Kangaroo Rewards Response
last year
Hi Victoria, We appreciate your vote of confidence, it means a lot to us. Regarding Kangaroo's Tier program, we wanted to make sure you're aware of the full capacity and versatility of this program. Point Multiplier is only one of many ways to craft exclusive offers and rewards for each tier. Every targeted offer you create in Kangaroo can be exclusive to a particular Tier. Kangaroo's powerful marketing segmentation has many possibilities. Please don't hesitate to reach out to your dedicated customer success team to go through this and more in-depth. Thank you for your continued support, and for trusting us with your business!
Overall Postive Experience
Comments: Great! Nadim has been really great to work with!
Pros:
Easy way to add points to customer accounts
Cons:
Cost is a bit high especially for a new company.
Exceptional Customer Service
Pros:
So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out
Cons:
None- no cons so far, everything has been lovely
Excellent!
Comments: I would highly recommend Kangaroo for any small business looking to start a Loyalty program.
Pros:
The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.
Cons:
So far, it has been awesome! We are just getting started, but have felt well supported.
Highly Recommended
Pros:
Easy to manage, diversity in the options available!
Cons:
We face some problems in the updated ! Requires a lot of human interference
Ahmad Ilani
Comments: Was a great experience so far and I have noticed close monitoring and customer support by the team which is highly appreciated
Pros:
Customizability for.customers and businesses
Cons:
Nothing on my mind that I didnt like. So far it has been a positive experience