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What Is Kangaroo?

Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. It's never been easier!

Kangaroo can integrate with all POS systems, and eCommerce and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp.

Who Uses Kangaroo?

Kangaroo is a globally recognized rewards platform to help build brand loyalty. Perfect for: eCommerce, brick & mortar, omnichannel businesses, multi-location, and enterprise businesses.

Where can Kangaroo be deployed?

Cloud-based
On-premise

About the vendor

  • Kangaroo Rewards
  • Located in Montreal, Canada
  • Founded in 2013

Kangaroo support

  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, France, Mexico and 3 others

Languages

Arabic, Dutch, English, French, Portuguese and 1 others

Kangaroo pricing

Starting Price:

US$59.00/month
  • Yes, has free trial
  • No free version

Kangaroo does not have a free version but does offer a free trial. Kangaroo paid version starts at US$59.00/month.

About the vendor

  • Kangaroo Rewards
  • Located in Montreal, Canada
  • Founded in 2013

Kangaroo support

  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, France, Mexico and 3 others

Languages

Arabic, Dutch, English, French, Portuguese and 1 others

Kangaroo videos and images

Kangaroo Software - Kangaroo gives your customers a seamless loyalty rewards experience across all channels. Make sure your brand is everywhere your customers are!
Kangaroo Software - White-label app, completely branded to your business. Enable customers to shop, browse offers, claim rewards, write reviews, buy and send eGift cards, track progress and more in one single place!
Kangaroo Software - Customizable widget for your eCommerce store. Brand it to your colors or graphics. Customers can send referrals, browse offers and sign-up for your rewards program with a few simple taps.
Kangaroo Software - New Kangaroo Tablet Interface with sleek UX / UI. Use Kangaroo's loyalty rewards app on any iOS or Android tablet to quickly reward customers at your point of sale, market your promotions, enable members to send referrals and more!
Kangaroo Software - Free Kangaroo Rewards Members App! Included with all Kangaroo loyalty rewards licenses, your members can download the app and engage with your brand. Your members will see all of their loyalty memberships in 1 app. A great way to market your business!
View 6 more
Kangaroo video
Kangaroo Software - Kangaroo gives your customers a seamless loyalty rewards experience across all channels. Make sure your brand is everywhere your customers are!
Kangaroo Software - White-label app, completely branded to your business. Enable customers to shop, browse offers, claim rewards, write reviews, buy and send eGift cards, track progress and more in one single place!
Kangaroo Software - Customizable widget for your eCommerce store. Brand it to your colors or graphics. Customers can send referrals, browse offers and sign-up for your rewards program with a few simple taps.
Kangaroo Software - New Kangaroo Tablet Interface with sleek UX / UI. Use Kangaroo's loyalty rewards app on any iOS or Android tablet to quickly reward customers at your point of sale, market your promotions, enable members to send referrals and more!
Kangaroo Software - Free Kangaroo Rewards Members App! Included with all Kangaroo loyalty rewards licenses, your members can download the app and engage with your brand. Your members will see all of their loyalty memberships in 1 app. A great way to market your business!

Features of Kangaroo

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Awards Management
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Contest Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard Software
  • Data Visualization Software
  • Email Management Software
  • Email Marketing Software
  • Engagement Tracking
  • Feedback Management
  • For Small Businesses
  • Gamification Software
  • Incentive Management
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Marketing Automation Software
  • Mass Texting
  • Membership Management Software
  • Mobile Access
  • Mobile Coupons
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Promotions Management
  • ROI Tracking
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Rewards Points
  • SMS Messaging
  • Scheduled Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis Software
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management Software

Alternatives to Kangaroo

TapMango is a fully branded loyalty, Online Ordering, Mobile Ordering solution for retailers and restaurants
Five Star Hotel Systems is an all-in-one hotel management software with modules for reservations, catering, accounting, and POS.
Run a branded loyalty program that excites your customers! Recognize purchases, visits. Increase customer retention and foster growth!
Most-trusted ecommerce loyalty app, powering over 100,000 brands around the world. Boost sales with points, referrals, and VIP rewards
QuickBooks Point of Sale is an all-in-one solution with the software, hardware and payment service you need to sell online and in-store
Customer engagement management solution that helps manage customer loyalty programs, databases & products through actionable analytics.
Leading digital loyalty and marketing solution that offers customized rewards, social media integration and email marketing campaigns.
Text message and SMS marketing solution which assists businesses of all sizes with message scheduling, auto-responders and more. Learn more about SlickText
MyLoyal offers a loyalty software solution and customised loyalty app to grow and engage loyal customers globally.

Reviews of Kangaroo

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
30%
3
1%
1
1%
Simon
Simon
Managing Director in UK
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Loyalty Software for Hospitality Businesses

5.0 5 months ago

Comments: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Pros:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Cons:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Alternatives Considered: Como Sense and MyLoyal

Reasons for Switching to Kangaroo: Integration with Lightspeed EPOS and the great access to support.

Kangaroo Rewards Response

4 months ago

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]

seyedpayam
CEO in Canada
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Exceptional Customer Support and Rewarding Loyalty Program

5.0 3 weeks ago New

Comments: What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Pros:

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Cons:

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

tim
president in Canada
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

good product

3.0 4 years ago

Comments: fairly good prdouct

Pros:

nice simple product to use ... nice to be able to provide customers with rewards ...

Cons:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Kangaroo Rewards Response

4 years ago

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Matthew
CFO in Bahamas
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

4.0 3 months ago

Comments: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Pros:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Cons:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Kangaroo Rewards Response

3 months ago

Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

Majd
Majd
Marketing Manager in Saudi Arabia
Verified LinkedIn User
Food & Beverages, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Loyalty Program with Kangaroo

4.0 2 months ago

Comments: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Pros:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Cons:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.