--- description: Learn more about Smart Service pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smart Service Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Pest Control Software](/directory/30592/pest-control/software) > [Smart Service](/software/149343/smart-service) # Smart Service Canonical: https://www.capterra.ca/software/149343/smart-service Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/149343/smart-service?page=2) > All-in-one field service software with QuickBooks™ integration, mobile access, and workflow automation for service trade businesses. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Smart Service? Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 269 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: My Service Depot - **Location**: Lewis Center, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Other - **Pricing Details**: Smart Service pricing varies based on your business needs and customizations. To get accurate pricing tailored to your workflow, contact our team—we’ll help you find the right fit for your operations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Antigua and Barbuda, Bahamas, Barbados, Canada, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, United States ## Features - Alerts/Notifications - Billing & Invoicing - Booking Management - CRM Software - Calendar Management - Calendar Sync - Contact Database - Contract/License Management - Customer Database - Customer History - Customer Management - Dispatch Management - Document Management Software - Document Storage - Electronic Payments - Electronic Signature - Equipment Management - Equipment Tracking - Fleet Management Software - For Commercial and/or Industrial Electrical Contractors - GPS - Inventory Management Software - Invoice Management - Job Costing Software - Job Management - Job Scheduling - Job Tracking - Maintenance Scheduling - Mobile Access - Mobile App - Online Booking - Online Time Clock - Payment Collection in the Field - Payment Processing Software - Pest Activity Tracking - Preventive Maintenance Software - QuickBooks Integration - Quotes/Estimates - Real-Time Updates - Real-time Scheduling - Reminders - Reporting & Statistics - Routing - Scheduling Software - Self Service Portal - Service History - Technician Management - Third-Party Integrations - Time Tracking Software - Work Order Management ## Integrations (7 total) - ChatGPT - Dropbox Business - Google Calendar - QuickBooks Enterprise - QuickBooks Online - QuickBooks Online Advanced - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Pest Control Software](https://www.capterra.ca/directory/30592/pest-control/software) ## Related Categories - [Pest Control Software](https://www.capterra.ca/directory/30592/pest-control/software) - [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.ca/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.ca/directory/30107/hvac/software) - [Plumbing Software](https://www.capterra.ca/directory/30673/plumbing/software) ## Alternatives 1. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5255 reviews) 2. [BuildOps](https://www.capterra.ca/software/194155/buildops) — 4.4/5 (177 reviews) 3. [FieldPulse](https://www.capterra.ca/software/153475/fieldpulse) — 4.6/5 (452 reviews) 4. [Jobber](https://www.capterra.ca/software/127994/jobber) — 4.6/5 (1457 reviews) 5. [Skimmer](https://www.capterra.ca/software/177014/skimmer) — 4.9/5 (229 reviews) ## Reviews ### "Hire IT and Build your own." — 1.0/5 > **Amy** | *March 6, 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 0.0/10 > > **Pros**: Provided quality tracking across (too many) metrics. Help desk is effective for understanding and simple tasks or glitches you find, unless you actually work in the field that they specialize in-- when it comes to dialing in trade service companies it operates less than ideally. > > **Cons**: Despite charging almost $140 per employee-- EVERYTHING was an additional charge. We opted to build our own software and recently reached out to requested historical data and they said it would take a week and we would have to resign (again, more money). > > Less than ideal, glitchy, money hungry, lacking accountability. Wouldn't recommend for any trade company over 10 employees. ----- ### "Long time user" — 4.0/5 > **Bridgett** | *April 2, 2019* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: I like that it’s mobile friendly and integrates well with QuickBooks. > > **Cons**: Seems to have a lot of glitches in the ifleet portion of the software. Customer service doesn’t seem to have answers to why it’s not working well all the time. Main platform freezes often. > > Customer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I’m too invested to switch now. ----- ### "Is a field service management software" — 5.0/5 > **Yanina** | *May 24, 2018* | Recommendation rating: 10.0/10 > > **Pros**: It's a great success I like it because it makes recurring jobs easy to set up and keep up without much ado > > **Cons**: The cost to be paid to access other options or modules can be taken as a disadvantage. however, until now I am pleased ----- ### "Smart Service" — 4.0/5 > **Verified Reviewer** | *December 12, 2019* | Construction | Recommendation rating: 7.0/10 > > **Pros**: It is fairly user friendly. I do like the posting and dispatch screens. Easy to read, easy to post. The ease of changing information is good and bad. From an accounting perspective, it is a bit soft on that aspect. > > **Cons**: It took me longer to get the hang of this software than most softwares I have used. The reporting is not the best. Reporting is difficult to get what we want. It either has too much information or too little. I would like to see the ease of changing accouting information alot harder. It is too easy for the field techs to change. > > It has been a good experience. It handles well with Quickbooks. We are switching to a better software after being on this for 5 years. ----- ### "Scheduling Guru" — 3.0/5 > **Deb** | *September 21, 2016* | Consumer Services | Recommendation rating: 2.0/10 > > **Pros**: Being able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy. > > **Cons**: Since Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it. > > My employer was quite hopeful that Smart Service would be the answer to our scheduling \& invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/149343/smart-service?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/149343/smart-service) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data