Automox

Finally a software deployment tool that just works

Comments: We had a very successful POC which showed how much time we would be saving using their platform.
Automox can automatically deploy patches endpoints need for OS or third-party applications. I'm also very excited about the features they will be adding to their platform.

Pros:

I love how responsive the product is for being agent-based. Multi-platform support makes it easy to use one product for your patching and software deployment needs. Automatic scanning which uncovers which patches are needed for installed applications/OS. Their live dashboard makes it easy to determine the level of compliance. Their built-in live chat makes it easy to connect with Support to resolve issues.

Cons:

Their current reporting makes for troubleshooting deployment issues difficult sometimes but their support is top-notch and I've been told this is being addressed as is on their roadmap.

Simple and safe patching solution. Glad I went with Automox

Comments: Support team is awesome and fast to respond. Customer care team is good on checking in and making sure you have what you need. Fairly informative on new features and downtimes are next to nothing with Automox.

Pros:

I like that the time the time to implement Automox and how easy it is to use was the biggest pro to Automox. Within 4 hours I had our entire server environment ready to patch and get caught up after our last patching solution had been pulled for over 4 months.

Cons:

Only hard part with Automox is writing worklets and understanding how it works and what permissions the agent has to the machine to make registry changes or deploying non standard software to the machine.

Alternatives Considered: Tanium Endpoint Platform and Kaseya VSA

Reasons for Choosing Automox: MSP ditched us and we needed to find a new solution that we could maintain.

Switched From: Kaseya VSA

Reasons for Switching to Automox: Ease of use and time to implement.

Amazing tool

Comments: I couldn't see us ever not using it. we have offices situated around the world and now with home users it gives us a central control platfrom to update, deploy and amend devices regardless of their locations.

Pros:

Being able to patch any machine and pretty much any app from anywhere, what isn't there to like as an IT admin. We previously used SCCM and that always depended on VPN or being on a network or when the schedule was, which meant our machines were always out of date. With Automox we don't have that issue. Also we can deploy apps and config to devices more efficiently than even SCCM or Autopilot.

Cons:

The remote access component could be a great integration, but we haven't found it reliable.

Alternatives Considered: Patch My PC

Reasons for Choosing Automox: unreliable and not efficient in it's patching and app depolyment.

Reasons for Switching to Automox: Just a far superior product, nicer interface, and the staff were really nice.

Almost but not quite there yet

Pros:

Easy deployment and patching, able to do integrations

Cons:

not a good rmm tool and not quite there yet with its reporting functions

Alternatives Considered: NinjaOne

Out of sight, out of mind

Comments: We went from having servers and workstations that may or may not be current with updates, to not having to worry about it any longer.

Pros:

Once Automox is set up, it is very easy to manage. All systems are kept current with little to no required actions by our IT staff. Adding new systems is as easy as installing a small client.

Cons:

Automox is very powerful, so there are some features that seem complicated to set up. I feel that once those features were set up, the comfortability level would go up making them seem less daunting.

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Switching to Automox: Cost, ease of use.