Local product
What Is TapMango?
TapMango is a fully branded loyalty, Online Ordering, Mobile Ordering solution offering the most advanced marketing to retailers and restaurants. With TapMango you can engage customers with our powerful SMS/Email marketing, get new customers with our referral system and online review boost, increase revenue with flash sales and mobile ordering, seamlessly integrate with your POS and so much more. Paired with a world-class customer support team, TapMango is powering thousands of happy merchants.
Who Uses TapMango?
TapMango is a perfect solution for any retail store that wants to retain their customers, find innovative ways to sell to existing customers and attract customers via cutting-edge referral mechanisms.
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Reviews of TapMango
Natalia
Highly Recommended
Comments: They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.
Pros:
I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.
Cons:
The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.
TapMango Response
4 years ago
Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!
Paula
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The most amazing reward program for business
Comments: MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.
Pros:
I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation
Cons:
I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers.
Sebastian
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Punch cards have better ROI and engagement in small businesses
Comments:
It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases.
Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them.
Pros:
1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff
Cons:
1. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good
Dave
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Outstanding Product for Restaurants, Built to Scale
Comments: Overall, Tapmango has been a great asset for my business. We launched our restaurant in February 2020, and due to the ease of signing up new customers, within our first month we had over 500 people in our program with over 50 app downloads. These are awesome numbers for a new business, no matter what industry you're in. Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap. I would recommend Tapmango to any restaurant owner looking to improve their bottom line, increase loyalty, build an ecosystem, and boost their technology arsenal.
Pros:
For my business, these are the features that have been most impactful: 1. White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one. Plus with mobile-ordering functionality for customers to order ahead, as a new business this is the most rewarding feature, as having our own app built with these same items would have cost thousands. 2. Ease of sign-up: With the in-store tablet, its super easy to introduce the program to customers and have them sign-up on the spot. All they need to do is input their phone number, check two boxes (terms of service, agree to receive SMS communications) and that's it. They can start building points from their first purchase. Plus, customers can also join the program via text, online forms or smartphone. 3. Marketing capabilities: With our business just being a little over a month old at the writing of this review, we have yet to realize the full potential of Tapmango. However, based on the features we've used to date and the ones [SENSITIVE CONTENT HIDDEN] (Customer Success Manager) has shown me in training, the sky's the limit when it comes to what is available. SMS messaging, push notifications, emails, vouchers, discounts, instant win (similar to a raffle), mobile ordering with live order updates, friend referral, birthday offers, customer segmentation based on items bought/number of visits/spend/mode of sign-up/etc., program tiers (for e.g. gold, silver, bronze) and so much more.
Cons:
I believe the UI and overall look of the admin dashboard can be improved. It looks a bit dated on the backend and can be difficult to understand for first timers. However, with my Customer Success Manager [SENSITIVE CONTENT HIDDEN], I've been able to learn about the different tools and features at my disposal and if I'm not sure about something, he's always helpful.
Michelle
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Tap Mange Review
Comments: Happy we switched.
Pros:
We are able to rewards customers by visit and by dollars spent. People easily sign in and get their rewards information, etc while ate check out. App works nicely. Our account manager [SENSITIVE CONTENT HIDDEN] is great!
Cons:
Customer interface does not show what VIP level they are a member of. Email template doesn't seem to be very customizable. Extra steps to create specialty groups or add customer while at the checkout. Doesn't integrate with our POS system so adds extra steps.
