--- description: Learn more about MasterControl Quality Excellence pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MasterControl Quality Excellence Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Risk Management Software](/directory/30665/risk-management/software) > [MasterControl Quality Excellence](/software/148577/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.capterra.ca/software/148577/mastercontrol Page: 1 / 23\ Next: [Next page](https://www.capterra.ca/software/148577/mastercontrol?page=2) > Quality Management with Life Sciences-Specialized AI MasterControl Qx, the \#1 QMS in life sciences, connects quality for compliance. > > Verdict: Rated **4.5/5** by 540 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MasterControl Quality Excellence? Pharma, biotech, and medical device manufacturers, from startups to global enterprises, operating under FDA, EMA, ISO 13485, and GxP requirements across North America, Europe, and Asia-Pacific. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 540 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MasterControl - **Location**: Salt Lake City, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$25,000.00 - **Pricing model**: Other - **Pricing Details**: Flexible packaging from Quality Excellence Starter — pre-configured, pre-validated, and operational in 90 days for emerging life sciences companies — through Quality Excellence Complete for organizations needing full closed-loop quality management. Contact MasterControl for a package and pricing tailored to your organization's size and regulatory requirements. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Malaysia, Netherlands, New Zealand, Norway, Philippines and 12 more ## Features - Access Controls/Permissions - Alerts/Escalation - Approval Process Control - Archiving & Retention - Audit Management - Audit Planning - Audit Trail - Change Management Software - Collaboration Tools - Commenting/Notes - Complaint Management Software - Compliance Management - Compliance Tracking - Corrective and Preventive Actions (CAPA) - Customizable Templates - Dashboard Software - Design Management - Document Capture - Document Check-in/Check-out - Document Coding & Control - Document Storage - Equipment Management - Feedback Management - File Sharing Software - Forms Management - Full Text Search - Incident Management Software - Internal Controls Management - Issue Tracking Software - Maintenance Management Software - Monitoring - Nonconformance Tracking - Order Management Software - Prioritization - Project Management Software - Quality Control - Response Management - Risk Analysis - Risk Assessment - Risk Management Software - Risk Scoring - Root Cause Analysis - Search/Filter - Status Tracking - Task Management Software - Training Management - Version Comparison - Version Control - Version Rollback - Workflow Management Software ... and 14 more features ## Integrations (16 total) - ADP Workforce Now - Arena - ComplianceWire - Microsoft 365 - Microsoft SQL Server - My Telescope competitive compass - NetSuite - PowerBI Portal - SAP BTP - Sage - ServiceNow - SharePoint Integration - Snowflake - Tableau - UKG Pro ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Risk Management Software](https://www.capterra.ca/directory/30665/risk-management/software) ## Related Categories - [Medical Lab Software](https://www.capterra.ca/directory/20043/medical-lab/software) - [Audit Software](https://www.capterra.ca/directory/30664/audit/software) - [Enterprise Risk Management Software (ERM)](https://www.capterra.ca/directory/32559/erm/software) - [Quality Management Software](https://www.capterra.ca/directory/30099/quality-management/software) - [Compliance Software](https://www.capterra.ca/directory/30110/compliance/software) ## Alternatives 1. [Isolocity](https://www.capterra.ca/software/148633/isolocity) — 4.6/5 (67 reviews) 2. [Mitti (by SafetyCulture)](https://www.capterra.ca/software/141080/iauditor) — 4.6/5 (355 reviews) 3. [KAWAK](https://www.capterra.ca/software/211071/kawak) — 4.6/5 (346 reviews) 4. [QT9 QMS](https://www.capterra.ca/software/97557/qt9-quality-management) — 4.8/5 (126 reviews) 5. [Qualio](https://www.capterra.ca/software/134050/quality-management-software) — 4.6/5 (138 reviews) ## Reviews ### "Customer support is excellent" — 4.0/5 > **Patricia** | *October 7, 2025* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Comprehensive support .. calmed our fears… knowing we would be supported after go live . Training competencies are great > > **Cons**: In many ways it’s not a true enterprise solution .. extra steps to segregate op cos and some modules you can’t > > It’s been good .. again the support is great … we did not consider enough iPads vs tablets vs laptops and they should be highlighted more when implementing ----- ### "Initial Implementation Experience" — 4.0/5 > **Rosalia** | *October 7, 2025* | Pharmaceuticals | Recommendation rating: 2.0/10 > > **Pros**: The great support from the team during implementation that took a very old fashion set of documents to a new and able to grow system > > **Cons**: It can get confusing on the initial configuration and how it works for setting up at the initial part. It takes few trials to adapt on how the system mkves > > Is a great way to interconnect all the documentation and libraries in complex organizations. Once you learn and adapt to how it os designed is pretty intuitive. Certainly a game changer ----- ### "Excellent traceability, training and Support for multiple departments" — 4.0/5 > **Karina** | *July 30, 2026* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: The Documents and training module are so easy to use. I love how multiple collaborators can work on something and you have traceability of who added what. Also, training tasks are easy to assign and automate so that you never have to fall behind. The supplier module has also been great for us so that we are able to keep track of our approved suppliers and which products they supply to us. We have even be able to indicate which markets the products are approved for which helps our demand/planning and purchasing teams. > > **Cons**: The Audit module needs to be updated. When we were using it, there were many defects and work arounds that we had to use. This caused a lot of inefficiencies in our process as we had to restart multiple times. > > Overall, we would recommend using MasterControl. They have so many tools to support you in whatever stage of the process you are in. Customer support is outstanding and we always have a quick response to the issues we are dealing with. We feel well supported and taken care of. ----- ### "Mastercontrol QX" — 5.0/5 > **Michele** | *October 8, 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation. > > **Cons**: While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training > > Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and simplify complex workflows. ----- ### "Building process in MasterControl in an efficient way" — 4.0/5 > **Carolina** | *July 6, 2026* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: These customizable workflows help us work independently while cutting down validation time and deliverables. > > **Cons**: The standard forms don’t fit our business requirements, so we need to tailor the workflows and fields. This will bring additional time to develop new processes. > > It’s been great to see how easily our sysadmin can build new forms and workflows. In addition to this, the validation process MasterControl offers ensures a lean approach. ----- Page: 1 / 23\ Next: [Next page](https://www.capterra.ca/software/148577/mastercontrol?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/148577/mastercontrol) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data