Who Uses Raklet?

Raklet empowers organizations independent of their industries. Platform heavily focuses on contacts, messages and payments solutions.

What Is Raklet?

Raklet is an all-in-one membership software that allows you to engage with your community in a meaningful, digital way.

Build, grow and monetize your audience through memberships, newsletters and other digital tools.

On top of a powerful CRM, you can create membership plans, a custom application form, organize events & sell tickets, have your private social network, your mobile app, and much more. It's the most simple and easy way to increase member engagement and grow your audience.

Raklet Details

Raklet

http://raklet.com

Founded 2014

Raklet Software - Boost Your Revenue
Raklet Software - No more hassle with Excel
Raklet Software - Email and Text Message
Raklet Software - Boost Your Revenue - thumbnail
Raklet Software - No more hassle with Excel - thumbnail
Raklet Software - Email and Text Message - thumbnail

Raklet pricing overview

See pricing plans

Raklet has a free version and offers a free trial. Raklet paid version starts at US$49.00/month.


Starting Price

US$49.00/month See pricing details

Free Version

Yes

Free Trial

Raklet deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Raklet Features

  • API
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Raklet Reviews

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.7
Customer Service Software 4.8
Features 4.7
Value for Money 4.8

Review software

Share your experiences with other software buyers.

Write a Review!
Garrett J.
Director
Nonprofit Organization Management, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-09-27

"Great platform, highly recommended!"

Comments: Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.

Pros: It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Cons: Nothing in particular. It works like a charm.

  • Reviewer Source 
  • Reviewed on 2019-09-27
Elisabetta M.
Professor
1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2016-08-03

"Evviva Raklet!"

Comments: I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.

Pros: It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Cons: At the moment
- I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members.
- Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites.
- The graphic possibilities of Newsletters might be potentiated.
- It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use.
- It might be developped the use of Raklet as Social Network of Members.
- It might be developped the use of SMS for the payment of the fees!

  • Reviewer Source 
  • Reviewed on 2016-08-03
Hakan Ç.
Board member
Information Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-04-26

"Quality"

Comments: We have been using it for about 3 years, but we are very satisfied, but the prices are high due to the exchange rate difference. It may be more flexible for low-income organizations.

Pros: Easy to use and straightforward.
We are people with low vision, a more visible visuality can be used.

Cons: Coloring and themes can be chosen.
We are people with low vision, a more visible visuality can be used.

  • Reviewer Source 
  • Reviewed on 2021-04-26
Terry W.
membership chair
Civic & Social Organization, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    1 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2021-02-12

"Bad experience with this company"

Comments: This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of Mountain Standard Time. Names are foreign and it does not seem that English is the common language. They are very slow to return emails or to address the issues.
Things would randomly go wrong - and no recourse was offered, much less apologies offered.

Pros: the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Cons: Not consistent. The updates seem to "break" processes that had been working fine.

Vendor Response

by Raklet on 2021-02-22

I'm founder of Raklet and I want you to know more about what happened here.

We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market.

Our product is modern and easy to use.
We offer free email/chat support and respond in less than 24 hours (usually within minutes).

We worked with Horticultural Art Society for about 18 months. We offered them a huge discount in order to help their non-profit grow. Things went great on the first year, they even had a 5 star review on this site with a great comment (unsurprisingly it is now deleted).

They collected significant amount of payments so our payment gateway requested additional info about their owners as part of Know-Your-Customer laws and regulations. They declined to provide necessary documents, hence their payment account got disabled.

We responded 200+ emails along the way, tried our best to help them out but they did not cooperate, so here we are...

  • Reviewer Source 
  • Reviewed on 2021-02-12
Christian A.
Secretary
Environmental Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-07-08

"Good option for starting your own organization"

Comments: We are using Raklet as a membership management tool in combination with the private social network. For our members, it is implemented as a membership area, where they can share their details and information about themselves as well as details about their affiliation. The details are basically our stock of data about our members. So they have to keep their details updated and we save time for other tasks. We are also using the events function of Raklet which enables us to sell tickets to our members and the public charging them different event ticket prices. That is very practical because it is automatically checked whether one is a member or not. We are also using the Email function which enables us to send automated emails on the basis of pre-designed forms. Another important function for us was the relatively new developed function of Raklet "pages" which enabled us to publish content within the private social network that should be seen from our members only. This was a crucial point to us because we had this area on our website first and were not willing to have a double login, one for Raklet and one for the member area on our website. Therefore, we are glad that we have had the support of the Raklet team and would recommend you to use Raklet.

Pros: Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

Cons: It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Vendor Response

by Raklet on 2019-07-10

Thanks for your detailed feedback Christian. We're constantly improving our platform and we're glad to have you onboard!

  • Reviewer Source 
  • Reviewed on 2019-07-08