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What Is FACTS?

FACTS is committed to making educational dreams possible through service and technology. FACTS serves more than three million students and families at over 11,500 schools globally. FACTS offers a comprehensive suite of services including tuition management, a student information system, payment processing, financial needs assessment, admissions/enrollment solutions, a fundraising platform, professional development, coaching, instructional services, and title funding consultation.

Who Uses FACTS?

Private, public, and international PreK-12/primary/secondary schools.

FACTS Software - 1

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Reviews of FACTS

Average score

Overall
4.0
Ease of Use
3.6
Customer Service
4.0
Features
3.8
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Eric
Eric
Chief Technology Officer in US
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent product for a VERY niche market

5.0 5 years ago

Pros:

RenWeb is School Information System software. It allows the user to take attendance, track grades, generate report cards, as well as a HOST of other features. Very feature-rich. In years past, RenWeb sort of lost its way with not really understanding who its core customer was - K-12 schools. After the acquisition by FACTS, RenWeb has really turned the ship around.

Cons:

I do not like that FACTS is completely re-branding RenWeb as FACTS SIS. It doesn't sound as good. It looks like they're admitting failure. My preference would simply to be a major revision overhaul and re-branding with the same name.

Janice
Controller in US
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Exceeded expectations

5.0 2 years ago

Comments: After initial setup, usability and reliability are better than expected.

Pros:

FACTS handles tuition billing. collections, and integration with Quickbooks Online.

Cons:

Some features are tricky to use, but we are able to adapt to the software in order to achieve desired results.

Gabriela
Parent in US
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

So difficult to use, ugly interface, annoying to toggle between student and financial management

1.0 10 months ago

Comments: As an end user, I absolutely LOATHE FACTS. It is one of the worst user experiences I have ever had.

Pros:

I do not like anything about FACTS except having access to lesson plans for our hybrid homeschool

Cons:

I have been forced to use FACTS since the 20teens when my two older daughters were in school. At that time it was only for financial purposes, and I hated it then. It was cumbersome and difficult to use, and figuring out how the math was done was an exercise in frustration. Fast forward to the mid 20 twenties when my younger sons' school uses it for both class/assignment/grade management and financial management, and I know why I hated it then and still do. The class assignment section is ugly and outdated looking. And now with the financial 'upgrade', we have to login in AGAIN within the website to review the financial portion. I understand from the school that they also can't put in manual changes from their end, so basically everyone is at the mercy of unseen software administrators. Having to pay $25 to pay my balance in full is also really annoying, when I know the school is also paying for the 'privilege' of using the system and being paid. Last year they charged $.85 PER TRANSACTION! To draft money out of my account! So not only do they charge you, but you literally have no option but to give this company your sensitive financial information for them to store 'securely'. I guess? So far so good on that front, but who's to say how long that will last. The app costs as well, in addition to the school paying, and me paying for the privilege of paying tuition, we also have to pay for the app.

Verified Reviewer
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Saves a lot of money and easy to use!

5.0 5 years ago

Comments: Wonderful!

Pros:

Working for a small school means trying every way to save money and we were able to do that with this software.

Cons:

It doesn't offer as many of the "bells and whistles" as other big-brand names do.

Verified Reviewer
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Renweb

4.0 4 years ago

Comments: My experience was not very positive as I had to continually help people try to figure out how to do something. Then they would come up with an update and that would all change.

Pros:

I thought the pros of Renweb was that it was a starting point. It had lots of features that you could purchase and lots of options.

Cons:

I think the software was not extremely user friendly. It was hard to navigate and they just needed a UX designer to go in and update thing. There were various versions that people were using that made things complicated. Also they make it so you can't pull your data out easily.