15 years helping Canadian businesses
choose better software

What Is SKULabs?

Supercharge your ecommerce business with an all-in-one inventory management and order fulfillment solution. Sync all of your multi-channel orders in one place, push inventory updates in real-time, and pick and ship orders faster than ever using barcode scanning and automatic sorting for individual orders or multi-order batches. Get live rates and print shipping labels from every carrier you use without switching between shipping software. Plus, get instant access to discounted USPS postage!

Who Uses SKULabs?

E-commerce businesses, online retailers, wholesalers and distributors.

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Reviews of SKULabs

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.7
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
74%
4
18%
3
5%
2
3%
Ben
Ben
Director in Australia
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Pays for its self

5.0 5 years ago

Pros:

No more staff picking errors. The amount of $ this software saves is amazing. No more having to pay for customer return postage for incorrect item sent. Customers are happier. We are happier. The software pays for its self if you consider its zero error tollarance and what would otherwise have to be spent on returns.

Cons:

It doesn't connect to vend the pos software we use or tower systems pos software. We would like it to have better functionaluty and connectivity here for inventory control.

SKULabs Response

5 years ago

Thanks so much for that feedback, and we're so glad you like it! We've spent a ton of time building this service and we all really appreciate the fact that you gave us a shot.

Paul
CEO in Ireland
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Love Skulabs

5.0 4 months ago

Comments: I use Skulabs daily and it's a pleasure to use. We all wish for more features but what skulabs does it does well. From inventory management, to order processing and purchasing, it gets me to where I need to be and it does it well.
I cannot imagine not using it now.
I can't speak highly enough of the team who support me, they are fabulous and go out of their way to help me, I feel like we're all part of the same team.
They're a fabulous company to work with and I am delighted to recommend them.

Pros:

Amazing, friendly support who go out of their way to help me and my individual needs. They really care. Tight integration with Bigcommerce that never fails. Reliable platform and uptime. Easy order processing. Great inventory management. A pleasure to use.

Cons:

While it mostly works, I continue to have printing issues sometimes. Purchase orders could do with some attention. The order page could be nicer on the eye. It could also contain a lot more useful data that I need when fulfilling orders such as customer history which you have to go searching for in menus. There's plenty of room for it on the actual order page. Be nice if you could customise the UI, lots of things on the order screen and product pages that I never need to see or don't use. Reports could be better, for example, there's no info on best-selling kits, only the individual parts. I'd like to see the profit and margin data on the product page. There's good data in the customer history so I'd like to see more options to use that for marketing.

Catherine
Operations in US
Used the Software for: 6-12 months
Reviewer Source

Do not use this product

2.0 7 years ago

Pros:

The team behind SKULabs are nice (and always willing to take phone calls or chat via email), but unfortunately the product is too buggy and half built to serve any purpose. This product talks way more game than it delivers.

Cons:

The landing page makes it seem like they have a full suite of functionality. In reality, they *some* functionality related to what they promise, but it's often half baked and buggy. The docs offer no guidance on how to use some features. It'd be worth its price if it actually did what they say they do on their website.

Grant
Founder / Director in New Zealand
Tobacco, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

SKULabs gives you the ERP features you need to grow, at a fraction of the cost

5.0 2 years ago

Comments: SKULabs from the pre-planning to onboarding to ongoing support is out of this world, couldn't have asked for a better partner!

Pros:

Overall ease of use - we came from StitchLabs when it was killed-off; SKULabs was just outside of our desired budget, but it delivers ERP grade software at a fraction of the cost. We have utilised SKULabs features to grow our business by over 45% in a single year! Before, I was probably say I was "flying blind" - now we use Insights and Sales Velocity daily and totally changed how we operate our business.

Cons:

Nothing yet. It is extremely intuitive, easy to use and if you get stuck the support team are super quick to respond.

Brice
Owner in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good product, needs some work though

4.0 5 years ago

Comments: Skulabs solved the problem of me paying too much for my previous inventory control program. It, for the most part, does what I wanted it to do.

Pros:

It connects to lots of marketplaces. Once you understand how the software works, it works pretty well about 90-95 percent of the time. I have found it was a software written by software engineers (of course) that probably have never run a store before. But over, it is okay. Have not found a better alternative yet

Cons:

The product search is horrible. It is an exact word search. If you don't put it in exactly, you won't find your product. I only have a few hundred products. I can't imagine what it would be like if you had thousands. There are lots of little things about this software that if you don't get right then it won't work at all. It is a must to pay them to set it up since it is most certainly not a plug and play type situation. So I compared this one to my last one like this: My last inventory control solution was like a teenager. You have to keep you eye on them since stupid things can happen, but for the most part they do okay just leaving them alone and letting them do their thing. Skulabs is like an infant child: You have to watch it constantly as problems will popup consistently and you have to solve them or else bad things can happen.

SKULabs Response

5 years ago

Thanks for your candid feedback. Every solution has its pain points, but we'll continue working to reduce ours as much as humanly possible.