Greenshades

Payroll

Pros:

The ability to access your payroll information from anywhere and to look back at months prior is amazing.

Cons:

Some staff struggle with using apps and accessing email. It is a change process that can't be overlooked during implementation.

Great product

Comments: It has been good.

Pros:

This software is much less expensive than any other product I have reviewed. For the price, it is easy to use and I like that the information entered in the Greenshades software carries over to our payroll system entry for entry instead of a general "dump" of information on the accounting side.

Cons:

When calling into customer service, it is difficult to work my way up to an "expert" who can fix an issue that takes more knowledge than the front line person has. It would be nice to have a dedicated customer service person that I could talk to each time I have an issue instead of calling in and a random person helping me. When this happens I have to explain each time how our benefits are set up. If I had a dedicated person that I could call who only dealt with a specific number of companies, they would more easily and quickly understand the issue I am having instead of me spending 10 minutes or more explaining what I need.

Mid-Size Payroll Service using for Tax Purposes

Comments: We have over 7000 W-2's that we process, so it is good to have as an information gather. However, we must go over the information closely, for it is incorrect in some ways.

Pros:

The software is quite easily to use and information can be manipulated.

Cons:

The software does not communicate well with our payroll software (Darwin 16). It doesn't pull the correct information and since the techs with Greenshades don't know much about Darwin they state they can't fix it. Also we are using the software in Alabama mostly and the software is not even capable of creating an upload file with our state.

A Helpful and Welcome Tool

Comments: We have really enjoyed working with Greenshades. In fact, they are one of our best and most responsive corporate partners and business developers. They are professional and always responsive and available to help.

Pros:

We are using Greenshades along with our Microsoft Dynamics SL accounting package to provide online access for employees to their paystubs and W2's among other uses (we process an in-house payroll). The system is customizable and the support team is accessible and eager to help. Though the system was originally built for MS Dynamics GP, Greenshades has also customized the system to work in a variety of ways with SL. For what the software provides, it is a good value!

Cons:

Since the software is not made primarily for Dynamics SL, at times it can be frustrating to make things work perfectly. However, although the support team is very helpful, there are some limitations that may not satisfy all users. Overall all though, the pros outweigh the cons!

Reliable software to Interface with Great Plains

Comments: We are solving Payroll inquiries by no longer having to accept requests for documentation when the employee can access past records by using the portal. We have elliminted 90% of the time required to administer garnishments.

Pros:

Provides support for administering 1,000's of annual garnishments. Utilizing the Employee Portal for all payroll wage statements and W-2's.

Cons:

It took a long time to implement and set up as promoted. Volume of garnishments was 100 times greater than Greenshades said the software was designed to accomodate. Proper implementation took many months and calls with Greenshades programmers.