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What Is Suralink?

Suralink is the leader in PBC request list management, helping accounting firms simplify the audit documentation process while improving the client experience. Our cloud-based application integrates a dynamic PBC request list and assignment workflow with a secure file hosting platform to give clients an easy-to-use, all-in-one portal. Our technology and industry expertise help 800+ of the leading firms in North America and the UK ensure a simpler, more secure audit process.

Who Uses Suralink?

Suralink is a perfect fit for accounting firms of all sizes and all departments that want to streamline the PBC request list and document management processes.

Suralink Software - Dashboard
Suralink Software - PBC List Management

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Reviews of Suralink

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
21%
3
3%
Mike
Mike
Partner in US
Verified LinkedIn User
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Suralink Enhances and Simplifies Audit Evidence Collection Process

5.0 4 years ago

Comments: Overall we've really enjoyed using Suralink and recommend it to all. Support is great too. Easily add licenses as needed.

Pros:

Gone are the days of having a DRL or PBC that you manage in an Excel spreadsheet over e-mail or in a Dropbox, Box, or Sharepoint. Suralink does it for you with individual line items for each request, easy drag & drop to upload files, easily download all or just new files, track status, assign owners to requests, make requests private, and more. Can be used for any audit or advisory project where you need evidence from the client. Pay per firm user. Storage is unlimited, client engagements are unlimited.

Cons:

Suralink is still developing new functionality. Just released some new APIs that should help. Security only has 2 levels: Staff or Manager.

Suralink Response

4 years ago

Thanks for such a great review, Mike! We're glad you're finding value from Suralink. We're also happy to discuss new feature requests anytime. If there's ever anything we can do, please don't hesitate to reach out!

Christian
News Editor/Journalist in Denmark
Newspapers, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Seamless Collaboration with Suralink

5.0 last year

Comments: Overall, I am very pleased with my experience using Suralink. The user-friendly interface combined with the powerful collaboration tools make it the perfect choice for teams that need to get work done quickly and without any hassle.

Pros:

I recently switched over to Suralink for all my online collaboration needs and I have been very pleased with the service so far. The interface is incredibly intuitive and the features make it easy to work with my team. The real-time comments and editing features are especially helpful and make it a breeze to get everyone on the same page quickly.

Cons:

The only downside I have experienced with Suralink is the occasional bugs. I have had a few documents take longer than normal to load or had some formatting issues when sharing a document with multiple users. However, these issues have been few and far between and have been quickly resolved with the help of the customer support team.

Dominick
Senior Account Manager in US
Accounting Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Suralink: Wiss/WEST Growth

3.0 4 years ago

Pros:

It works. I do not have experience with other software's so not certain how to compare. It would be great if it could integrate with iChannel

Cons:

I work for WEST Growth, LLC which is a subsidiary of Wiss and Company, LLP. I do not have any other experience with secure portal except for Suralink so I am not sure how useful my opinion is, however, I have several clients who complain about the UI. Basically, it is not very straightforward/learning curve involved.

Michael
Senior Accountant in US
Accounting Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best PBC Request/File Share Site I Have Used

5.0 4 years ago

Comments: Exceptional. I've used a few different PBC request/file share sites and none of them have come close

Pros:

Very simple to use, the client view is just like the audit team view so I can walk them through the site, easy to upload, has almost every feature we were looking for, and they are constantly upgrading based on my feedback

Cons:

No setup to send automatic status updates to clients throughout an engagement. Must remember to send them manually

Bryce
Audit Manager in US
Accounting Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Efficiency and Clarity

4.0 4 years ago

Comments: I am all in on this app. My clients are appreciating it too.
Efficiency on our side and theirs is up.

Pros:

I really like the ability to go in, as an audit manager, and get an idea of the status of the audit is. I can see how responsive the client is. I can see how responsive staff is being. This allows me to focus on my attention on the clients that are being responsive. This is very important during busy season. I am constantly in Suralink during busy season, even if staff is doing the interacting with the client. I am also quickly finding the power of the status reports that are sent out to the client and I am beginning to only send communication to the client through the status report function rather than email from Outlook.

Cons:

The process of switching from one engagement to another takes one or two steps more than I would like. Maybe having a tool/navigation bar on the side could help.