ConnectWise ScreenConnect

Good product that could use a few improvements

Pros:

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Cons:

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

ScreenConnect is an excellent product

Pros:

Easy to manage and use for remote support and remote control

Cons:

File transfer is slow. It works, but the speed is very slow.

It is simple to access the server with ConnectWise remotely.

Comments: Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Pros:

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Cons:

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Connectwise tool for managing servers and workstations

Comments: Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries.

Pros:

The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise

Cons:

The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.

Screen connect review

Comments: Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.

Pros:

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

Cons:

Sometimes the connections can drop or the deployment wont work for what ever reason.

ScreenConnect is Simple to use!

Comments: As a company, we're happy to use ScreenConnect for our remote management solution.

Pros:

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

Cons:

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

Go-to reliable remote support tool.

Comments: This is our go-to remote support tool. Between access sessions and on-demand sessions we can remote in to almost everything in our environment.

Pros:

Makes remote access straightforward and reliable.

Cons:

Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy.

Easy Way To Connect

Pros:

Easy of use and fast interface Support different operating system such Windows and OS

Cons:

There were so many updates. So, it needed to be updated frequently by IT.

Connect wise review

Pros:

I like most its new features and menu, showing the easiest way to collaborate with coleagues

Cons:

Frankly its simplicity and useful for everyone who hasn't experience in that technology

Remote Assistance made easy with ConnectWise

Comments: Overall, the product is good for it's intended purpose and easy to use.

Pros:

What I most like about this product is the option to connect using the browser or desktop app.

Cons:

I least liked it's display not being very clear when connected to a remote computer.

Effective software for remote support

Comments: With the exception of the price, which is not too bad, I'm extremely delighted with this purchase. I'm extremely accustomed to free software, but they simply lacked ScreenConnect's functionality, particularly the ability to connect to any machine and control it from anywhere on the network.

Pros:

I can control access and add permissions to the data.Good and responsive technical support.Easy to use and productive features.Mobile access.Unlimited logins.

Cons:

Dashboard needs updation for better performance.

ConnectWise ScreenConnect Positives

Pros:

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Cons:

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

Great remote access platform

Pros:

ScreenConnect is a great tool for managing our company's digital signage program. I use ScreenConnect to confirm that digital signage is displaying correctly at remote locations. I also use it to remote in and troubleshoot issues that come up periodically. This is an invaluable tool for managing signage for our sales offices and company division offices out of town.

Cons:

I don't have any cons for ScreenConnect.

ConnectWise

Comments: Excellent. We have had no problems with this program.

Pros:

I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.

Cons:

There are a lot of steps to go through before you are connected.

ConnectWise ScreenConnect

Pros:

It makes it easy to connect to an end user for remote support.

Cons:

It would be nicer if you didn't have to log into website to connect.

One of the most useful remote access tools for troubleshooting problems

Comments: We decided to buy ConnectWise because of its reasonable pricing and high service quality; the ConnectWise platform has been around for quite some time and is highly recommended. ConnectWise's platform allows the same PC to be reached from any other q if required, saving time on solution issues affecting any enterprise computer. The highest-quality, most cost-effective, and most user-friendly remote access tool available.

Pros:

We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us. ConnectWise is one of the best remote access solutions because of its encryption feature, which keeps our data safe while being transmitted and received via the platform.

Cons:

The ConnectWise platform has provided us with far more advantages than drawbacks, but we have noticed that the mobile version is often much slower than the desktop version.

IT Support FROM IT People

Comments: So far I have a had a very good experience with CW Control and the company in general.

Pros:

ConnectWise is a feature-rich product built by IT people FOR IT people.

Cons:

Basic support is good but any feature problems or requests have to "go to engineering" and can take months to years to get a resolution.

Good product to use

Comments: Overall it works pretty well.

Pros:

Makes things easier in working with co-workers or other businesses

Cons:

Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.

Review

Comments: very good

Pros:

soild and reliable remote support tool works well

Cons:

no cons it is a soild and reliable remote support tool works well

Easy Access for remote support

Comments: ConnectWise Control has helped us massively supporting users remotely, especially during the Covid pandemic when all users where working from home and we were required to provide support over the phone and whilst maintaining distancing.

Pros:

ConnectWise Control is a seamless tool used for remote support. It allows IT support to connect to an end user device/Server without having to log the user or session out. meaning a user can report an issue and support personell can be on supporting in no time. There are also great file and clipboard sharing features. Along with unattended access to PowerShell and command line which can be useful for troubleshooting without impacting the users day.

Cons:

ConnectWise Control is a brilliant tool for remote support, the issue I have is it can become a security risk given users machines can be accessed and remotely managed with no acceptance of session from the end user.

Connectwise Control

Pros:

Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.

Cons:

more scripting support would be apprecaited

Great Remoting Tool!

Comments: We love this service from ConnetWise

Pros:

It does the job as branded. This tools comes handy for MSP's

Cons:

Price is bit on a higher side and customer service can be improved a bit.

Multitasking tool

Pros:

I have used the product for multiple purposes like ticketing, remote service and patching. we good product.

Cons:

Nothing much to specify in particular. It works fine.

ConnectWise Control in a medical office

Comments: We have had a wonderful experience with ConnectWise. We use it daily to communicate with our IT provider. If an issue arises, they quickly gain control using ConnectWise. We also love the ability to connect to our work desktop when we are out of the office.

Pros:

ConnectWise is a vital tool for communication and the ability to easily access our desktops when we are not in the office. Our IT provider recommended it several years ago and it allows them easy access when there is an issue or when a computer needs immediate updates and files.

Cons:

There aren't any features of ConnectWise that we feel need to be improved at this time.

Glitchy but solid product

Pros:

Good customer service. Easy to deploy. Supports different operating systems.

Cons:

Many times had to re-install the agent due to connection issues. The agents would all of a sudden lose connection with the server.