--- description: Learn more about ScreenConnect pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ScreenConnect Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [ScreenConnect](/software/147830/ScreenConnect) # ScreenConnect Canonical: https://www.capterra.ca/software/147830/ScreenConnect Page: 1 / 77\ Next: [Next page](https://www.capterra.ca/software/147830/ScreenConnect?page=2) > ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. > > Verdict: Rated **4.7/5** by 1898 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ScreenConnect? ScreenConnect is used by IT professionals, education institutions, government agencies, financial services, retail businesses, restaurants, and internal IT departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1898 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Access Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Chat/Messaging - Collaboration Tools - Compliance Management - Data Security - Diagnostic Tools - Discussions/Forums - File Sharing Software - File Transfer - Live Chat Software - Meeting Management - Mobile Access - Multi-Channel Communication - Multiple Monitor Access - Queue Management - Real-Time Chat - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling Software - Screen Recording Software - Screen Sharing Software - Search/Filter - Self Service Portal - Session Recording - Surveys & Feedback - Task Management Software - Third-Party Integrations - Troubleshooting - Unattended Access - Video Chat - Video Conferencing Software ## Integrations (9 total) - Acronis Cyber Backup - ConnectWise Automate - ConnectWise PSA - ConnectWise RMM - Freshdesk - Microsoft Outlook - Passportal - SmileBack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Meeting Software](https://www.capterra.ca/directory/30802/meeting/software) - [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software) - [Team Communication Software](https://www.capterra.ca/directory/31033/team-communication/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1445 reviews) 2. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24143 reviews) 3. [TeamViewer ONE](https://www.capterra.ca/software/122252/teamviewer) — 4.6/5 (11629 reviews) 4. [AnyDesk](https://www.capterra.ca/software/149595/anydesk) — 4.6/5 (1787 reviews) 5. [Supremo Remote Desktop](https://www.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Easy to use" — 5.0/5 > **Verified Reviewer** | *March 28, 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Work great , fluid and full of features Love it > > **Cons**: Sometime it take client some time to come back online ----- ### "Perfect for remote support" — 4.0/5 > **Felipe** | *July 16, 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Once is installed is very easy to use, quick and stable,I love that you can run cmd command line from remote without bother the user > > **Cons**: when you are not running it with the admin permission and you get a pop-up admin confirmation (with credential), you get a black screen and lockout yourself out because there is not even a way to cancel the pop-up > > Is our first support tool, is great ----- ### "ConnectWise Review" — 5.0/5 > **Debrah** | *June 19, 2019* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: The ease of use and the ability to quickly log in to a customers computer and help them with any issues they may be having. Also, the ability to set up a continued link to your customer's computer so you do not need to log in each time. > > **Cons**: There really are not any downsides that I have found yet. > > The pain point for my customers that I am solving is the ability to give them immediate customer service when they need it most. ----- ### "Blazing fast remote access with excellent stability and ease of use" — 5.0/5 > **Shyam Kishor** | *July 1, 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The performance and speed of the remote computer access are incredible. It makes jumping into a user session completely seamless, and the ease of use is unmatched. Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis. > > **Cons**: The subscription pricing has gone up quite a bit, making the value for money a little tougher for smaller teams to justify. The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time. > > Our experience with the software has been exceptional. It is easily the most stable and fast remote desktop tool we have deployed. It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently. ----- ### "Strongest Remote Access Tool in the Game" — 5.0/5 > **Lorenzo** | *July 17, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility. > > **Cons**: Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources. > > Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use. ----- Page: 1 / 77\ Next: [Next page](https://www.capterra.ca/software/147830/ScreenConnect?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/147830/ScreenConnect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data