What Is Salesforce Experience Cloud?
Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to your business. Build a loyalty program with benefits, vouchers, and rewards that will excite your customers. Generate a single source of truth for members that enables personalization at scale and weaves loyalty throughout the customer experience.
Who Uses Salesforce Experience Cloud?
Companies of any size aiming to accelerate customer loyalty programs.
Where can Salesforce Experience Cloud be deployed?
About the vendor
- Salesforce
- Located in San Francisco, US
- Founded in 2003
Salesforce Experience Cloud support
- Phone Support
- 24/7 (Live rep)
- Chat
Salesforce Experience Cloud pricing
Starting Price:
- No free version
Salesforce Experience Cloud does not have a free version. Salesforce Experience Cloud paid version starts at US$5.00/month.
About the vendor
- Salesforce
- Located in San Francisco, US
- Founded in 2003
Salesforce Experience Cloud support
- Phone Support
- 24/7 (Live rep)
- Chat
Salesforce Experience Cloud videos and images
Features of Salesforce Experience Cloud
Alternatives to Salesforce Experience Cloud
Reviews of Salesforce Experience Cloud
Naomi
It's almost considered a neccesity with start-ups and e-commerce businesses...but, the pricing...
Comments: Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!
Pros:
Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!
Cons:
Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.
Manuel
For sales and marketing operations, this is a highly valuable tool.
Comments: Very powerful MA software with a large variety of features However, to master it, you'll need employees who possess the essential technical skills. As a result of CRM measures, it will be able to target specific consumers, which is impossible with mass advertising. A connection to other databases made it possible to use the data internally. Each customer category's LTV has increased. Additionally, we were able to boost email open rates as a result of this and conduct successful marketing.
Pros:
Since it allows you to manage all sales data and customer data, and it is compatible with other collaborative tools, it gets a five for its ease of use. Responsibilities and data in sales and marketing have become easier to handle. In other words, productivity has increased while work procedures have decreased. In the future, I'd like to continue using it. Appropriate for CRM software. Other utilities can be accessed via links. The interface that is easy to utilize. A little forethought will save you from many headaches.
Cons:
Needs a good deal of technical expertise. Has a long learning curve Aspects of operation, a little foresight will save you a lot of headaches.
Alternatives Considered: Zoho CRM
Reasons for Switching to Salesforce Experience Cloud: It's a useful tool for dealing with enormous volumes of data. As a result, our firm's client satisfaction and income have increased.
Craig
SalessForce Craig
Comments: I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.
Pros:
Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.
Cons:
Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.
Verified Reviewer
Efficient community management
Comments: Salesforce Experience Cloud can help a business to expedite the build phase with configurable modules with minimal code, unless there are complex customizations
Pros:
The out of the box features provided covers almost all characteristics required in setting up a community website. It is also flexible to the branding customizations
Cons:
The workspace can be quite inconsistent due to its heavy nature and can often be slow to respond
Brandon
Salesforce is simply the best
Comments: The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.
Pros:
Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.
Cons:
Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.
Alternatives Considered: Zoho CRM
Reasons for Switching to Salesforce Experience Cloud: We felt that by choosing Salesforce we would always have enough support since so many people use it. We definitely could have chosen something cheaper at the beginning; but I doubt it would have been cheaper in the long run.
