---
description: Learn more about CareSmartz360 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: CareSmartz360 Pricing, Reviews & Features - Capterra Canada 2026
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Breadcrumb: [Home](/) > [Home Care Software](/directory/30812/home-care/software) > [CareSmartz360](/software/147660/caresmartz360)

# CareSmartz360

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> AI-powered, enterprise-grade home care management platform built for Large and multi-location agencies to gain operational excellence.
> 
> Verdict: Rated **4.8/5** by 181 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses CareSmartz360?

Home Care, Enterprise Home Care Agencies, Private Duty Home Care Agencies, Home Care Franchisors, Independent Home Care Agencies, Multi-Location Home Care Agencies, Large non-medical homecare agencies

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 181 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CareSmartz
- **Location**: Rochester, US
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Other
- **Pricing Details**: CareSmartz360 offers affordable and flexible pricing tailored for agencies of all sizes. Our transparent plans come with no hidden fees. Plus, enjoy zero-cost implementation and dedicated support—empowering your agency to grow efficiently while keeping costs under control.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English, French, Korean, Russian, Spanish, Vietnamese
- **Available Countries**: Bermuda, Canada, Cayman Islands, Puerto Rico, United States

## Features

- Billing & Invoicing
- Calendar Management
- Care Plan Management
- Claims Management Software
- Client Management
- Compliance Management
- Employee Management
- Mobile Access
- Patient Intake
- Patient Records Management
- Quality Assurance
- Scheduling Software

## Integrations (13 total)

- ADP Workforce Now
- Availity
- Checkr
- GrexproERP
- HHAeXchange
- Home Care Pulse | Experience Management
- Inovalon Provider Cloud
- Paychex Flex
- QuickBooks Online Advanced
- Tellus
- Viventium Software
- Waystar
- dotnet Report

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Home Care Software](https://www.capterra.ca/directory/30812/home-care/software)

## Related Categories

- [Home Care Software](https://www.capterra.ca/directory/30812/home-care/software)
- [Home Health Care Software](https://www.capterra.ca/directory/10036/home-health-care/software)
- [Hospice Software](https://www.capterra.ca/directory/31011/hospice/software)

## Alternatives

1. [AxisCare](https://www.capterra.ca/software/135068/non-medical-homecare-scheduling) — 4.6/5 (729 reviews)
2. [ShiftCare](https://www.capterra.ca/software/1016141/shiftcare) — 4.6/5 (144 reviews)
3. [InMyTeam](https://www.capterra.ca/software/215860/inmyteam) — 4.6/5 (85 reviews)
4. [GEOH](https://www.capterra.ca/software/207985/geoh) — 4.9/5 (148 reviews)
5. [eRSP](https://www.capterra.ca/software/129443/ersp) — 4.2/5 (99 reviews)

## Reviews

### "CEO & Founder" — 5.0/5

> **Marcus** | *November 19, 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos.
> 
> **Cons**: Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive.
> 
> Outstanding. CareSmartz360 has completely transformed our agency. It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week. The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call). We love it and recommend it to every home care owner we know\!

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### "Great Software With Excellent Support" — 5.0/5

> **Mariah** | *November 25, 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together. The interface is user-friendly, and the customer support team is outstanding. They respond quickly, provide clear guidance, and genuinely care about solving issues. Frequent updates show they’re constantly improving the software.
> 
> **Cons**: There’s a slight learning curve at the beginning due to the number of features. Some advanced reports can take time to customize, but once set up, they work smoothly. I’d also like to see even more mobile app enhancements for caregivers.
> 
> Overall, it has significantly streamlined our agency’s operations. Tasks that used to take hours—like scheduling and billing—now take minutes. Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is. CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board.

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### "CareSmartz360 is a Smart Choice for business" — 4.0/5

> **Ana Marie** | *June 4, 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: They have excellent customer service. The technical support team is very attentive and always ready to help. You get quick replies and they guide you on navigating the system in a very professional way.
> 
> **Cons**: For someone, who is not as tech-savvy as I am, it takes a bit of time to explore and learn all its features. They provide tutorial videos and webinars; you just have to invest a little bit of time.
> 
> I like most of its functionalities, especially the ability to generate reports, as this is crucial in managing a business. Additionally, having multiple report formats available is also beneficial.

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### "Tech support is great\!" — 4.0/5

> **Heidi** | *October 1, 2024* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Tech support is great\! They respond quickly and are usually good at communication.
> 
> **Cons**: We have an issue with our questionnaire (it disappears) after a large update.
> 
> For the most part CareSmartz is easy to use. When there is an issue it is usually fixed quickly.

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### "5 Stars for Caresmartz" — 5.0/5

> **Maria** | *November 12, 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: They are so professional. Their personalized customer support is outstanding and makes it very easy to use.
> 
> **Cons**: There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully.
> 
> Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable.

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## Links

- [View on Capterra](https://www.capterra.ca/software/147660/caresmartz360)

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| en-AU | <https://www.capterra.com.au/software/147660/caresmartz360> |
| en-CA | <https://www.capterra.ca/software/147660/caresmartz360> |
| en-GB | <https://www.capterra.co.uk/software/147660/caresmartz360> |
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| fr | <https://www.capterra.fr/software/147660/caresmartz360> |
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| fr-CA | <https://fr.capterra.ca/software/147660/caresmartz360> |
| fr-LU | <https://www.capterra.lu/software/147660/caresmartz360> |

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