--- description: Learn more about Phone.com pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Phone.com Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Phone.com](/software/147610/phone-com) # Phone.com Canonical: https://www.capterra.ca/software/147610/phone-com Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/147610/phone-com?page=2) > Phone.com delivers professional business calling, texting, and video—so you can stay connected anywhere, on any device. > > Verdict: Rated **3.6/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Phone.com? Phone.com serves small and midsize businesses and independent professionals who need flexible, professional communications without contracts or complexity. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 72 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.5/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Phone.com - **Location**: Newark, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$18.00 - **Pricing model**: Per User - **Pricing Details**: All plans come with Phone.com’s core communication features (like call handling, voicemail, and video meetings), and you can choose to bill monthly or annually (annual billing usually offers savings). Add-ons such as ProSIM (mobile voice), live answering services, or bespoke integrations are available separately. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automated Attendant - Automatic Transcription - Call Center Management - Call Monitoring - Call Recording Software - Call Routing - Call Scheduling - Call Screening - Call Transfer - Collaboration Tools - Electronic Hand Raising - File Sharing Software - Host Controls - IVR - Meeting Management - Mobile Access - PBX - Presentation Streaming - Private Chat - Real-Time Chat - Recording - Reporting/Analytics - SIP Trunking - Screen Sharing Software - Softphone Software - Two Way Audio & Video - Video Chat - Video Conferencing Software - VoIP Software - Voice Mail ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) - [Audio Conferencing Software](https://www.capterra.ca/directory/32919/audio-conferencing/software) - [Web Conferencing Software](https://www.capterra.ca/directory/30075/web-conferencing/software) - [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (876 reviews) 2. [800.com](https://www.capterra.ca/software/208208/800-com) — 4.7/5 (339 reviews) 3. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (466 reviews) 4. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (918 reviews) 5. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1204 reviews) ## Reviews ### "Affordable and Easy Business Phone Solution with Some Limitations" — 5.0/5 > **Brooks** | *June 11, 2026* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems. It provides strong EASE OF USE, with a simple setup and an easy-to-navigate dashboard that doesn’t require technical skills. It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help businesses manage communication professionally. The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere. In terms of CUSTOMER SUPPORT, users generally have access to helpful assistance when issues arise. Overall, it is a convenient and cost-effective communication tool for small businesses and remote teams. > > **Cons**: What I like least about Phone.com is that it can feel limited for larger or fast-growing businesses. > > Overall experience is generally positive, especially for small businesses and startups that need an affordable communication system. It is easy to set up and use, with helpful features like call forwarding, voicemail-to-email, texting, and virtual receptionist tools that improve business communication. The flexibility of using it on mobile devices and computers makes it convenient for remote work and on-the-go access. ----- ### "Great when it works" — 3.0/5 > **Becky** | *November 22, 2024* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). > > **Cons**: The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. > > Awesome when it works, but super glitchy and lately has been failing completely. ----- ### "Still a bit clunky" — 4.0/5 > **Craig** | *May 14, 2026* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: Fast and easy setup for on the go businesses without a physical location. Can be anywhere and use the services > > **Cons**: Interface is still a bit clunky and I have been using for 5 years now hoping it will improve, but it doesn't. > > Works well for what I need it for - not phone call heavy. Allows for texting with clients and can retrieve messages on my cell phone ----- ### "Dialing for Dollars is EASY\!" — 5.0/5 > **David** | *January 30, 2026* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Everything about Phone.com is terrific\! From initial setup to ongoing support, pricing, and ease of use. > > **Cons**: The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. > > I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. ----- ### "worst customer service you will experience\!" — 2.0/5 > **alex** | *October 30, 2024* | Construction | Recommendation rating: 0.0/10 > > **Pros**: I liked the fact that I could have a toll free number to use in my business. > > **Cons**: The customer service is a joke\! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone\! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through > > signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill\! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone\! I'm just going to let it disconnect and get another number somewhere else ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/147610/phone-com?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/147610/phone-com) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data