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What Is ISL Light?

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.

Who Uses ISL Light?

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

ISL Light Software - Control a computer remotely
ISL Light Software - Connect to an unattended computer
ISL Light Software - Start a remote support session
ISL Light Software - Enter the access password
ISL Light Software - Offer mobile device support

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Reviews of ISL Light

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
23%
3
1%
1
0%
Chris
Chris
Director in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Feature-rich, robust remote support software with excellent customer support.

5.0 7 months ago

Comments: Excellent - head and shoulders above the competition.

Pros:

Customer support, feel listened to, great product, works every time, competitive pricing, never skipped a beat.

Cons:

Nothing, nada, zero, zilch. There's nothing not to like, there really isn't.

ISL Online Response

6 months ago

Hi Chris, we value your input and are glad to know that you find ISL Online to be of high quality. Your review motivates us to continue delivering excellence!

Bo
Tech Support in US
Computer & Network Security, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Gret Remote Acccess Software

5.0 7 months ago

Comments: This is the best, most intuitive remote access software for tech support technicians that service multiple clients.

Pros:

Accessing remote devices using ISL is easy. I have the app on my main PC, my laptop, and my phone. Being able to work on a device from my phone means I don't have to be tied to a computer for tech support. Everything works, always.

Cons:

When moving devices to groups, and dropping it, the screen refreshes and goes back to the top of the list. If I am moving devices, I don't want to keep scrolling down. Would be nice to select multiple devices and drag and drop to the group. Also, would be nice to create an access password per group. Since I service multiple companies, it would be nice to select group and change password for entire group.

ISL Online Response

6 months ago

Hi Bo! Thank you for your detailed and valuable feedback. In regards to the issue you've described, we have a solution for you. You can utilize the "Bulk Actions" feature to perform actions on multiple computers simultaneously. Please note that this feature is available through the ISL Online web portal and is not accessible via the desktop app. Please see the manual for more details: https://help.islonline.com/19815/1622800

Philip
Director in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and efficent

5.0 4 weeks ago New

Comments: Very effective for all my remote support requirements, couldn't work without it

Pros:

it works simply and efficiently, lets me get the problems solved.

Cons:

Send Invitation - always have to copy link to email and send via my email client

Joshua
VP in US
Computer Hardware, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

It's almost perfect.

3.0 3 years ago

Comments: Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.

Pros:

Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.

Cons:

A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.

ISL Online Response

3 years ago

Hello, the delays you are experiencing in a session where two computers are side by side, in comparison with TeamViewer, is due to difference in how the sessions work. With ISL Online, every session goes through a dedicated ISL server, making such a connection much more secure - in comparison, TeamViewer connections are peer-to-peer, so the session is established directly from one computer to another, with no server inbetween. This opens the session up to potential security issues. In cases where the computers are side by side, you may find the ISL session has a slightly higher delay, however in most cases, where remote computer is not next to the operator's computer, the session should not have any more delay than a TeamViewer session. For the multi-monitor issues you are experiencing - we have created an internal ticket to improve this functionality! You're always welcome to contact us through our live chat at www.islonline.com. ISL Online Support Team

Gary
Managing Director in UK
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Market Leading Remote connectivity software

5.0 3 months ago

Comments: Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with.

Pros:

Its very easy to use, quick to connect to users machines and never seems to freeze or have connection issues, which is vital to our business

Cons:

There is nothing to dislike about ISL. They contact us in good time about our renewals, the comms are really friendly and they are just a nice company to do business with