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What Is ISL Light?
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
Who Uses ISL Light?
ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.
Where can ISL Light be deployed?
About the vendor
- ISL Online
- Located in Newton, US
- Founded in 2003
ISL Light support
- Phone Support
- 24/7 (Live rep)
- Chat
ISL Light pricing
Starting Price:
- Yes, has free trial
- No free version
ISL Light does not have a free version but does offer a free trial. ISL Light paid version starts at US$34.90/year.
Pricing plans get a free trialAbout the vendor
- ISL Online
- Located in Newton, US
- Founded in 2003
ISL Light support
- Phone Support
- 24/7 (Live rep)
- Chat
ISL Light videos and images
Features of ISL Light
Alternatives to ISL Light
Reviews of ISL Light
Easy set-up, does the job
Comments: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.
Pros:
There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.
Cons:
Running services or applications with elevated privileges on the remote computer is a bit of a hassle.
Alternatives Considered: VNC Connect
Reasons for Switching to ISL Light: The 500 minute plan is an excellent deal for occasional support.
Easy Remote Support
Pros:
Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.
Cons:
The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!
ISL Online Response
last week
We're grateful for your input, Martin. Thanks!
It's almost perfect.
Comments: Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.
Pros:
Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.
Cons:
A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.
Alternatives Considered: TeamViewer and AnyDesk
Reasons for Choosing ISL Light: Cost savings.
Switched From: TeamViewer and LogMeIn Central
Reasons for Switching to ISL Light: Cost savings, self-hosted solution, I wish I could say more but until they fix the issues these are the only advantages.
ISL Online Response
2 years ago
Hello, the delays you are experiencing in a session where two computers are side by side, in comparison with TeamViewer, is due to difference in how the sessions work. With ISL Online, every session goes through a dedicated ISL server, making such a connection much more secure - in comparison, TeamViewer connections are peer-to-peer, so the session is established directly from one computer to another, with no server inbetween. This opens the session up to potential security issues. In cases where the computers are side by side, you may find the ISL session has a slightly higher delay, however in most cases, where remote computer is not next to the operator's computer, the session should not have any more delay than a TeamViewer session. For the multi-monitor issues you are experiencing - we have created an internal ticket to improve this functionality! You're always welcome to contact us through our live chat at www.islonline.com. ISL Online Support Team
ISL Online solution for remote access is the best one stop shop
Comments: From day one sign up to the trial and then signing up the experience has been fantastic, sales and support are more than helpful.
Pros:
The software just works and is quick to connect plus has very rapid deployment options with great documentation on how to do this. Support is also rapid and some of the best I have ever experienced.
Cons:
A few more options to be able to set customisation from the web gui would be nice but not detrimental.
ISL Online Response
4 weeks ago
Aaron thanks a lot for your feedback!
ISL Light as daily driver for remote support
Comments: We can not imagine our daily business without ISL Light. We run multiple connections troughout the day to offer IT support to our customers. We tried many different solutions but ISL Light at the end proved to be the most reliable, fast and easy to use for our customers and operators.We would recommend this product over other similir ones any time.
Pros:
Software is extremly easy to use, it is very reliable and fast. Connecting to customer's PC is very simple and transperent.Customer support is always there and ready if you need it - but because the product works 99,9% we almost never use it.
Cons:
If you run program 24/7 as we do, you sometimes miss the software update which starts upon running the program and logging in.File management - transfers between local and remote computer is working OK but could get some UI and UX improvements.
Alternatives Considered: TeamViewer, AnyDesk and LogMeIn
Reasons for Choosing ISL Light: Better pricing, better customer support, better user experience with the software.
Switched From: TeamViewer and AnyDesk
Reasons for Switching to ISL Light: Realibility, ease of use for our operators and customers, better pricing and better asset management.
