What Is ISL Light?

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.

Who Uses ISL Light?

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

Where can ISL Light be deployed?

Cloud-based
On-premise

About the vendor

  • ISL Online
  • Located in Newton, US
  • Founded in 2003

ISL Light support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 13 others

ISL Light pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

ISL Light does not have a free version but does offer a free trial.

Pricing plans get a free trial

About the vendor

  • ISL Online
  • Located in Newton, US
  • Founded in 2003

ISL Light support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 13 others

ISL Light videos and images

ISL Light Software - Control a computer remote
ISL Light Software - Connect to an unattended
ISL Light Software - Enter the access password
ISL Light Software - Start a remote support se
View 5 more
ISL Light video
ISL Light Software - Control a computer remote
ISL Light Software - Connect to an unattended
ISL Light Software - Enter the access password
ISL Light Software - Start a remote support se

Features of ISL Light

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Annotations
  • Collaboration Tools
  • Compliance Management
  • Dashboard Software
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • File Sharing Software
  • File Transfer
  • IT Asset Management Software
  • IT Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat Software
  • Mobile Access
  • Mobile Screen Sharing
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Presenter Control Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Screen Recording Software
  • Screen Sharing Software
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Third Party Integrations
  • Ticket Management
  • Unattended Access
  • Video Chat
  • Video Conferencing Software

Alternatives to ISL Light

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
VMware Carbon Black Endpoint protects endpoints and workloads. Reduce down time and resolve threats faster even on day one.
Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
VNC Connect is the secure remote access and support solution, trusted by leading organizations worldwide.
TeamViewer empowers you to connect to any device to support anyone, any process, or anything — from anywhere, anytime.
Remote work solution for companies across all industries.
Cloud-based auto repair platform that helps automotive businesses manage customer charges, technician tracking, and staff.
Splashtop Business Access is a remote desktop solution for business professionals and teams. Centrally manage users remote access. Learn more about Splashtop Business Access
Cloud-based solution that provides remote systems management for desktops, servers, and mobile laptops.

Reviews of ISL Light

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
22%
3
1%
1
0%
Matevž
Matevž
CIO in Slovenia
Verified LinkedIn User
Hospital & Health Care, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Easy set-up, does the job

5.0 3 years ago

Comments: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pros:

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Cons:

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

Alternatives Considered: VNC Connect

Reasons for Switching to ISL Light: The 500 minute plan is an excellent deal for occasional support.

Mauricio
System Engineer in Colombia
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent, Safe and Economical

5.0 last month New

Comments: It is definitely the best software I tried and the one I decided to license. Easy to use, with high security for the end user and inexpensive compared to other software on the market. In addition, the technical support from the developer is immediate, something that keeps us always calm. Also, when it comes to remembering the license renewal fees, they are very friendly and flexible.

Pros:

As long as I used the free versions, I learned to use it without any problem, because it is very intuitive and easy to use. Now that I work with it licensed, it provides me with many tools that make my work easier and speed up the service, keeping the end users satisfied.

Cons:

I have no complaints about this software. The only thing that makes it difficult for me sometimes is the payment, because the dollar is very expensive, but the product and the service of this company are excellent.

Alternatives Considered: TeamViewer, VNC Connect and AnyDesk

Reasons for Choosing ISL Light: The mentioned software does not seem to me to be safe for the end-user and is also very expensive.

Switched From: TeamViewer, VNC Connect and AnyDesk

Reasons for Switching to ISL Light: We always evaluate SAFETY for the end user. That your computer cannot be accessed without prior authorisation. And this product fulfills this, in addition to the price that is adjusted to our budget. You have several licensing alternatives for multisession, in addition to the Chat on the website and remote control to other computers.

MAtjaž
Support/Development in Slovenia
Consumer Electronics, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

ISL Light

3.0 3 years ago

Comments: We mostly support people in the USA, Denmark, Arab emirates.

Pros:

slo support, multiple monitor connect is nice

Cons:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

ISL Online Response

3 years ago

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team

Andrew
ICT Support Assistant in UK
Nonprofit Organization Management, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Couldn't do without it!

5.0 2 months ago New

Pros:

As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session.

Cons:

As of yet we haven't come across anything we don't like.

Alternatives Considered: TeamViewer and Zoho Assist

Reasons for Choosing ISL Light: ISL provided Charity discount which was excellent value for money and the software is just as good if not better.

Switched From: LogMeIn

Reasons for Switching to ISL Light: Had the features we were after (shutdown and resume) and cost.

Brian
Owner in Ireland
Computer & Network Security, Self Employed
Used the Software for: 1+ year
Reviewer Source

Cross platform, bullet proof remote support software.

5.0 2 months ago New

Comments: As a sole practitioner, this allows me to support customers from anywhere I have internet. I can get away to the sun for a month in the summer and still support my customers.

Pros:

Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.

Cons:

The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)

Alternatives Considered: LogMeIn

Reasons for Choosing ISL Light: For more reliability and great support.

Switched From: Zoho Assist

Reasons for Switching to ISL Light: Price was a factor as was simplicity of use and the end user experience.