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PayHOA
What Is PayHOA?
PayHOA is modern software for self-managed communities. Trusted by more than 11,000 associations, PayHOA automates operations, so you can focus on what's important. We provide free onboarding, free unlimited support, a 30-day free trial, and no contracts. Claim your free trial and see why HOAs across the country are choosing PayHOA.
Features include invoicing, payment processing, full accounting, document management, violations, requests, text, email, direct mail, lockbox, CRM, website...
Who Uses PayHOA?
We work with self-managed associations and property managers across the United States.
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Reviews of PayHOA
Satisfied user at Lago Bello Brownsville
Pros:
Programming payments was easy and straight forward. Get feedback immediately
Cons:
Everything works well. Had no problem whatsoever
Alternatives Considered:
HOA Management Simplified
Comments: My initial experience with PayHOA was a little challenging but I quickly caught on to how everything functions. Some Board members wanted to engage another more established company but the cost and support from the large corporate firms can't compare with the support from PayHOA. This was the best choice for my 300 unit HOA community. I'm so pleased that I paid for the full year with a discount.
Pros:
PayHOA was free to setup and use for the initial 30 days. The software team was readily available with 24 hours notice to link up and explain any functions. I had a few enhancement requests that were implemented within a few hours. The PayHOA team always responds to my email requests within 24 hours and they are available to work with me on my schedule. I couldn't be more pleased with their service.
Cons:
There is not a lot of draw back issues with PayHOA. I've been using the software for a few months and everything is going great. I did have some issues looking for the ability to print individual invoices as they don't appear on the owners unit menu. My software consultant was able to quickly show me where to find the PDF print function.
PAYHOA Campground
Comments: Good, but challenging
Pros:
Communication features, unit payment tracking and reporting features.
Cons:
Not credit card friendly, does not download the banking information that would provide usable information and make reconciling easier
PayHOA is Amazing!
Comments: The experience has been incredible. I know that there are other software companies out there but we will not find one with the customer service or willingness to implement ideas from our team like PayHOA.
Pros:
As a management company, we love their ease of use for our team and our clients. They are very communicative with our team when we have questions and solve issues within a very short amount of time. We have been a partner with them for years and will continue into the foreseeable future.
Cons:
There isn't anything that we do not like about PayHOA. There have been a few things over the years, but they have been fixed by updates, etc.
Alternatives Considered:
Good service, but customer service slipping
Comments: Very, very good to start; not so good of late. Hopefully things will improve. Maybe Pay HOA is getting so large that they don't have time for little clients like us. I hope not. they were very good people.
Pros:
Good price, great set up, easy once one understands how to use it, attractive interface for residents
Cons:
I use to get timely responses to the few questions and requests I had. Great people, great heal. Lately, this statement is not true. I have a simple accounting statement request outstanding now for nine months. I have customer service requests in for over a month and no answers with hardly a response.
