--- description: Learn more about RepairDesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RepairDesk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Computer Repair Shop Software](/directory/30903/computer-repair-shop/software) > [RepairDesk](/software/146659/repairdesk) # RepairDesk Canonical: https://www.capterra.ca/software/146659/repairdesk Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/146659/repairdesk?page=2) > Modern repair shop management software featuring repair ticketing, inventory, CRM, invoicing, reporting, payments and more. > > Verdict: Rated **4.7/5** by 245 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RepairDesk? Generic Repair Shops General Repair Shops Cell Phone Repair Shops Computer Repair Shops Watch \& Jewelry Repair Shops Electronics Repair Shops Musical Instruments Repair Shops Shoe Repair Shops ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 245 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RepairDesk - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate - **Pricing Details**: RepairDesk offers a free 14-day trial, allowing users to explore its features before choosing a plan. The Essential plan starts at $99/month per store and is designed for single-store repair businesses, including unlimited tickets and 5 users per location. The Growth plan, ideal for multi-store businesses and franchises, starts at $149/month per store, supporting unlimited tickets, 8 users per location, and advanced reporting. For specialized needs with mail-in repair and RD Connect, the Advanced plan is custom-priced, offering unlimited tickets and users with tailored features. Discounts are available for annual subscriptions paid upfront. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Algeria, Angola, Argentina, Australia, Benin, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville and 58 more ## Features - Barcode/Label Management - Barcode/Ticket Scanning - Billing & Invoicing - CRM Software - Customizable Invoices - Discount Management - Electronic Payments - Employee Management - Estimating - Gift Card Management - Intake Management - Inventory Management Software - Invoice Processing - Job Management - Loyalty Program - Marketing Automation Software - Mobile Payments - Multi-Currency - Multi-Location - Multi-Store - Payment Processing Software - Point of Sale (POS) - Pricing Management - Purchase Order Management - Reminders - Repair Tickets - Repair Tracking - Reporting & Statistics - Sales Order Management - Sales Reports - Supplier Management - Tax Calculation - Third-Party Integrations - Time & Expense Tracking ## Integrations (18 total) - Clickatell - Google Calendar - M360 - PayPal - QuickBooks Online - QuickBooks Online Accountant - RingCX - SMS Broadcast - SMSGlobal - ShipStation - Shopify - Square Payments - Stripe - Tyro - WooCommerce ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Repair Shop Software](https://www.capterra.ca/directory/30903/computer-repair-shop/software) ## Related Categories - [Computer Repair Shop Software](https://www.capterra.ca/directory/30903/computer-repair-shop/software) - [Billing and Invoicing Software](https://www.capterra.ca/directory/30015/billing-and-invoicing/software) - [Retail POS System Software](https://www.capterra.ca/directory/31656/retail-pos-system/software) - [Accounting Software](https://www.capterra.ca/directory/1/accounting/software) - [Jewelry Store Management Software](https://www.capterra.ca/directory/10061/jewelry-store-management/software) ## Alternatives 1. [BytePhase](https://www.capterra.ca/software/216610/BytePhase) — 4.9/5 (18 reviews) 2. [RepairShopr](https://www.capterra.ca/software/133945/repairshopr) — 4.4/5 (128 reviews) 3. [OpenRMA](https://www.capterra.ca/software/154526/openrma) — 4.8/5 (22 reviews) 4. [RepairCMS Ultimate](https://www.capterra.ca/software/1071688/RepairCMS-Ultimate) — 5.0/5 (6 reviews) 5. [RepairDash](https://www.capterra.ca/software/1096710/RepairDash) — 5.0/5 (2 reviews) ## Reviews ### "Fully satisfied from Repair desk" — 5.0/5 > **Banty** | *March 10, 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy way to creat ticket Easy way to manage the inventory Excellent customer support > > **Cons**: There is nothing to complain about. I found it very easy to use. > > Overall Excellent experience with repair desk. ----- ### "NB Phone Depot" — 5.0/5 > **Aamir** | *March 4, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The customer team is very friendly, always eager to help when contacted. \[sensitive content hidden\] have been very helpful throught my time at RepairDesk > > **Cons**: Everything is fine, but there should be a budget option for small bussinesses ----- ### "Unbelievably Great" — 5.0/5 > **Sobey** | *October 3, 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Features are being constantly updated and customer service is unbelievable. > > **Cons**: None. Everything has been great so far. ----- ### "RepairDesk Failed Our Business—Usman’s Dismissive Response Made It Worse" — 1.0/5 > **Anuragh** | *September 18, 2026* | Computer Networking | Recommendation rating: 0.0/10 > > **Pros**: The basic idea of keeping repair tickets, inventory and customer information in one system has potential, and some of the core POS functions were useful. Unfortunately, much of that value was undermined by Aria and other add-ons that felt unfinished and unreliable in our setup. Problems involving missed calls, SMS, IVR and the public repair widget created more work for our staff instead of reducing it. What we liked most was the original concept; the execution, support and accountability did not match the sales promises or the approximately CAD $3,300 annual cost. > > **Cons**: What we liked least was the lack of quality control and accountability. A customer-facing repair pricing widget was allowed to go live before the pricing had been properly configured, exposing our business to inaccurate public quotes and customer complaints. Aria, SMS, missed-call handling and IVR features also required too much intervention and did not perform reliably in our experience. When we raised these serious concerns, the response felt dismissive and shifted responsibility back to our team instead of acknowledging why an unfinished system had been made public. For approximately CAD $3,300 annually, we expected dependable software, thorough testing, respectful support and prompt ownership of critical problems. > > Our overall experience with RepairDesk was deeply disappointing. The platform had the potential to centralize our POS, repair tickets, inventory and customer communications, but the implementation and support did not match what was promised. A customer-facing pricing widget was allowed to go live before the repair data had been properly configured, while Aria, SMS, missed-call and IVR functions required excessive intervention and did not operate reliably in our experience. Our communications with Usman, Fahad and Rakin made the situation worse. Their handling of our concerns came across as careless, dismissive and overconfident, despite the customer-facing system not having been properly tested. Instead of immediately acknowledging the seriousness of publishing incomplete information under our business name, the responses frequently appeared focused on defending the situation or shifting responsibility to our team. We expected respectful communication, urgency, accountability and a clear resolution from the people responsible for supporting a system costing us approximately CAD $3,300 annually. Instead, the repeated problems and lack of ownership caused us to lose confidence in both the software and the team supporting it. We have retained relevant emails, screenshots and records supporting our experience. If RepairDesk takes responsibility, resolves the issues and demonstrates meaningful improvements, we are willing to update our review. ----- ### "Hands down, best Phone Repair Store software on earth." — 5.0/5 > **Jason** | *November 14, 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application. > > **Cons**: For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested. > > Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/146659/repairdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/146659/repairdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data