Privy

We use privy to collect email addresses online.

Pros:

I like the integration with Shopify and MailChimp. This makes address collection pretty easy. There is more functionality that we haven't utilized.

Cons:

I had a bad experience recently when I tried to find out the URL that my sign-ups were coming from.

Beautiful popups that comes with a price tag

Comments: It was a pleasant experience till they removed certain features from our existing plan and placed them in the higher plan. Also, their pricing and plans change too often which is a bit worrisome and uncomfortable.

Pros:

The templates are beautiful, easy to edit and setup and publish on website. Exit intent works fabulously well on desktop and mobile. Only a few providers have this feature available.

Cons:

It's far more expensive as compared to other providers, offering the same set of features in a higher plan which makes it pricey and unaffordable once you attain a certain level of scale in terms of visitors and page views.

Software was working, then had issues

Comments: It was poor since there was a glitch or misunderstanding and my actual customer list from Shopify was blocked by Privy, so I could no longer use the software.

Pros:

It was better priced than Klaviyo and they had good ecommerce knowledge

Cons:

I sent out a campaign to my customers, but somehow got marked as spam and Privy wouldn't let me send emails to that list, which was my customers, so I cancelled

Great Digital Customer Experience Enhancer!

Comments: Overall experience with Privy has been phenomenal, in fact, we continue to use it for Shopify stores due to it's deep and seamless integration allowing for relevant targeting.

Pros:

The best part about Privy is that it allows you to tap into high intent customers over multiple touch-points through a single platform and app. Something underrated about Privy is their learning repository which is amazing. Lastly, it's super easy to use. We used it on Shopify it was an absolute breeze.

Cons:

While customer support was largely decent, we did have a couple of instances where there was a huge scope for improvement. Secondly, setting up emails with images can, at times, become cumbersome.

Helped Our Company Immensely

Comments: It’s been great. They advertise list growth, and that’s what they do. Our list has grown tremendously since choosing Privy!

Pros:

We use Privy for the pop up form that feeds to a list of contacts in Mailchimp. My favorite thing about Privy? It works. We have made so much money from the pop up coupon!

Cons:

As your company grows, so does your bill. They bill on page views, which is fine. They’ve gotta make money somewhere.