---
description: Learn more about UserIQ pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: UserIQ Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [UserIQ](/software/146517/useriq)

# UserIQ

Canonical: https://www.capterra.ca/software/146517/useriq

> Centered on customer success.
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses UserIQ?

B2B SaaS companies

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: UserIQ
- **Founded**: 2014

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Based on monthly active user count.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Account Alerts
- Customer Engagement Software
- Customer Segmentation
- Health Score
- Onboarding Software
- Reporting/Analytics
- Usage Tracking/Analytics

## Support Options

- Chat

## Category

- [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software)

## Related Categories

- [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software)
- [Product Analytics Tools](https://www.capterra.ca/directory/32915/product-analytics/software)

## Alternatives

1. [Custify](https://www.capterra.ca/software/190125/custify) — 4.9/5 (122 reviews)
2. [Customerscore.io](https://www.capterra.ca/software/1072389/Customerscore-io) — 4.8/5 (17 reviews)
3. [Skalin](https://www.capterra.ca/software/1018511/skalin) — 4.9/5 (55 reviews)
4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [monday CRM](https://www.capterra.ca/software/1024614/monday-crm) — 4.7/5 (453 reviews)

## Reviews

### "UserIQ has a lot of features and is very friendly for non-tech users." — 4.0/5

> **Verified Reviewer** | *July 12, 2018* | Biotechnology
> 
> **Pros**: This is a great tool if you don't know where to start with segmenting your audience, or if you have a particular feature you want to target for usage. The insights are pretty much auto-generated to show you what correlations are happening without you needing to sort through data or create reports manually.

Its interface is all clickable and non-tech-user friendly, so anyone can set it up and get data from it. The features for inserting notifications or user tutorials are also great (and, again, take zero coding).

The team at UserIQ is great as well\!
> 
> **Cons**: Setting things up for a tech-savy user can feel cumbersome. I would rather just tell you what javascript events to listen for or DOM element selectors to pay attention to versus clicking through eight steps of a user walkthrough.

The pricetag is also pretty high relative to insights we got from the tool. The data was interesting and compelling but certainly not enough to see get even a portion of the money spent on a license back.

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### "Great analytics" — 4.0/5

> **Tyler** | *August 4, 2020* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Coming into my role I was desparetly looking for data to be more effective which is exactly what UserIQ delivered on. I love the dashboards and how easy to read they are.
> 
> **Cons**: I would be helpful if UserIQ had some sort of training capability built in. For example, a button you could click on to understand what each metric is.
> 
> Overall, it's been good but there is a still a lot to learn for me.

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### "Well thought out tool that delivers what it promises." — 4.0/5

> **Chris** | *March 14, 2017*
> 
> We selected UserIQ because they combine things that we were looking at separately - specifically NPS and Guided Tours - into a single tool.

After about 3 months of use, we've been very pleased with our ability to understand more about how our users act in our platform, and target specific notifications and campaigns to differentiated groups of users.

UserIQ has also been INCREDIBLY responsive to user requests. More than once they're turned enhancements around in a matter of days.

## Links

- [View on Capterra](https://www.capterra.ca/software/146517/useriq)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/146517/UserIQ/> |
| en-AE | <https://www.capterra.ae/software/146517/useriq> |
| en-AU | <https://www.capterra.com.au/software/146517/useriq> |
| en-CA | <https://www.capterra.ca/software/146517/useriq> |
| en-GB | <https://www.capterra.co.uk/software/146517/useriq> |
| en-IE | <https://www.capterra.ie/software/146517/useriq> |
| en-IL | <https://www.capterra.co.il/software/146517/useriq> |
| en-IN | <https://www.capterra.in/software/146517/useriq> |
| en-NZ | <https://www.capterra.co.nz/software/146517/useriq> |
| en-SG | <https://www.capterra.com.sg/software/146517/useriq> |
| en-ZA | <https://www.capterra.co.za/software/146517/useriq> |

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