What Is HelpCrunch?

HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: - Live Chat - Chatbot - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps Try HelpCrunch for free for 14 days.

Who Uses HelpCrunch?

HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!

HelpCrunch video
HelpCrunch Software - All-in-one customer communication platform HelpCrunch Software - Chat and email Campaigns HelpCrunch Software - Team Inbox HelpCrunch Software - Reports HelpCrunch Software - Knowledge Base

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Reviews of HelpCrunch

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
81%
4
18%
3
1%
2
1%
Lana
Lana
CEO in Ukraine
Verified LinkedIn User
Internet, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

The software that really helps

5.0 3 years ago

Comments: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pros:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Cons:

There is nothing I can list here :) Like... really nothing :)

HelpCrunch Response

3 years ago

Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

Thomas
Client Success Director in France
Internet, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Excellent value-for-money Software for our SaaS business

5.0 3 years ago

Comments: While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

Pros:

- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams

Cons:

- No Drip email marketing implemented (well, not yet as of 12/2019)

HelpCrunch Response

3 years ago

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you.

Andrew
MD in UK
Computer Software, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Web software ok. Mobile app non-functional. Service non-existent

2.0 2 years ago

Comments: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pros:

It was reasonably easy to install, although took a while to configure.

Cons:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

HelpCrunch Response

2 years ago

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Verified Reviewer
Systems Engineer in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Nice pricing options and supports migration from previous tool

4.0 3 months ago

Pros:

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

Cons:

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

Bhushan
Bhushan
Marketing Head in India
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Sales Acquisition and Retention With HelpCrunch

4.0 3 years ago

Comments: Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Pros:

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Cons:

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

HelpCrunch Response

3 years ago

Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers!