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Shippo
What Is Shippo?
Shipping 1,000+ orders a month? Let Shippo power your growth to 500,000+! Effortlessly integrate your website, store, platform, marketplace, or API. Streamline your logistics workflow, maximize margins and efficiency across the entire fulfillment journey. Expand globally with ease, build unforgettable branded and post-purchase experiences, and so much more. Join the club of brands that achieve 77% average YoY growth with Shippo!
Who Uses Shippo?
E-commerce merchants, online marketplaces, and e-commerce platforms or vendors.
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Reviews of Shippo
Saved by Shippo!
Comments: Overall this saved my little business! Cheaper than most others, quick and effective, you couldn't ask for much more than that!
Pros:
If you have a small business and need to ship constantly this is the way to go! Cheap, fast and effective, it helps get the job done!
Cons:
I would like to see a retrieval option for printing labels that have been marked as shipped. Sometimes I like to send freebies and extras to my customers and it would help being able to access the same label info and add it to a new label and tracking number.
Alternatives Considered:
Perfect solution for a small business owner
Comments:
I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination.
Shippo's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time.
Pros:
I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.
Cons:
I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.
Alternatives Considered:
Customer Service Problems!
Comments: Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.
Pros:
Unfortunately I don't have anything positive to say about this software.
Cons:
Customer service is difficult to reach and not knowledgeable.
Alternatives Considered:
Very happy customer
Comments: Overall my experience has been a 10/10. In about 90% of shipments the rates on shippo are the best and the process is the quickest I’ve used.
Pros:
The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.
Cons:
The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay. I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.
Alternatives Considered:
Recommended Ease
Comments: I use it for multiple businesses and have recommended it over rivals for ease of use and a simplistic layout. I am learning more each year. I run two different e-commerce platforms and I have the ability to choose which I want to ship from. I mostly use shippo if the volume is over 3-4 packages to ease the burden at the local post office. To my delight, shippo has never seemed to go offline at least while i'm using it
Pros:
Integrations with 3rd party e-commerce platform to sync labels Commercial Rates for USPS The ability to print multi shipment manifests Label purchases are billed once a week Ease with reprinting a label that did not print correctly or creating another label going to the same place 5c plus per label charge on top of the commercial rate
Cons:
No real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated. I wish it there was a mobile app just for tracking shipments outgoing. I have had a few issues with international addresses not being recognized but a quick google search resolves the isue.
