--- description: Learn more about Akita pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Akita Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Akita](/software/146056/akita) # Akita Canonical: https://www.capterra.ca/software/146056/akita Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/146056/akita?page=2) > Customer success management platform that enables businesses to reduce churn and increase revenue from the existing customer base. > > Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Akita? Designed for SMBs and enterprises, it is a SaaS solution that helps manage customer segmentation, automate playbooks, create customizable health scores, identify cross-selling opportunities, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 8 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Akita - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$160.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Price is per user per month with a 2 user minimum. Unlimited users for the first month. Save 20% with our annual plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Dutch, English - **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada and 92 more ## Features - API - Account Alerts - Account Management Software - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Churn Management - Communication Management - Customer Data Management - Customer Engagement Software - Customer History - Customer Segmentation - Dashboard Software - Data Connectors - Data Import/Export - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Health Score - Live Chat Software - Multi-Language - Multiple Data Sources - NPS of Customers - Onboarding Software - Performance Metrics - Predictive Analytics Software - Prioritization - Process/Workflow Automation - Reporting/Analytics - Retention Tracking - Revenue Management Software - Search/Filter - Strategic Planning Software - Task Management Software - Third-Party Integrations - Usage Tracking/Analytics - Visual Analytics ## Integrations (38 total) - ActiveCampaign - Agile CRM - AllClients - Basecamp - Billomat - Brevo - Capsule - CheddarGetter - ClickDesk - Close - Customer Thermometer - FreeAgent - Freshdesk - GetResponse - Harvest ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) - [Business Intelligence Software](https://www.capterra.ca/directory/23/business-intelligence/software) - [Competitive Intelligence Software](https://www.capterra.ca/directory/30539/competitive-intelligence/software) - [Sales Enablement Software](https://www.capterra.ca/directory/30798/sales-enablement/software) - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) ## Alternatives 1. [Custify](https://www.capterra.ca/software/190125/custify) — 4.9/5 (122 reviews) 2. [Customerscore.io](https://www.capterra.ca/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Skalin](https://www.capterra.ca/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [monday CRM](https://www.capterra.ca/software/1024614/monday-crm) — 4.7/5 (458 reviews) ## Reviews ### "Better customer satisfaction" — 5.0/5 > **Julian** | *February 18, 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Akita has allowed me to improve a more personalized attention for clients by giving them more support and being clearer about the possible problems that each one presents. It has allowed me to have a more organized work in the control of the tasks carried out and those that remain to be done and with my work team to keep ourselves informed of each project and complete it. > > **Cons**: Akita is good and has shown me that I can trust the functions that are optimal for the performance of my work. > > It is fabulous for keeping an entire team informed of the tasks to be carried out and thus having equitable and orderly teamwork. ----- ### "Love st first sight Definitely the B.O.A.T" — 5.0/5 > **Mercy** | *May 22, 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The customer service is legit Essy to use User interface is simple Satisfies all your needs > > **Cons**: This platform is the best i gind nothing to state as a dislike ----- ### "Cannot recommend at all" — 1.0/5 > **Iva** | *November 11, 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Incredibly buggy, terrible design, horrible UX > > **Cons**: I had a chance to try the tool free of charge - I've never seen such a buggy tool. > > Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool. ----- ### "Akita est une bonne application" — 5.0/5 > **Gloria** | *November 21, 2023* | Investment Banking | Recommendation rating: 1.0/10 > > **Pros**: Akita est une très bonne application. Il est bon de l'utiliser > > **Cons**: Étant donné que cette une logiciel on rencontre des problèmes de connexion. ----- ### "It does what is offering" — 5.0/5 > **Pedro** | *March 16, 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Good set of options and features which makes it a great solution > > **Cons**: Sometimes it's not as easy to use as we wanted to ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/146056/akita?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/146056/akita) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data