Extensiv Order Management

Requirement if you know how important automation is nowadays.

Comments: I started with Skubana almost a year ago. I had no Idea what I was doing. Orders were getting out of control so I know I needed to do something quickly. I researched them all, tried Skuvault, brightpearl, stitch labs, Fishbowl, Unleashed and many more. They all did some things okay but lacked some major features we needed. Skubana had them all; most notably automatic PO, Order filters (you can automate pretty much anything with these),All the analytics you could ever need, even broken down to a order level. - plus some I did not know we needed until we started using it; then looking bad I don't how we even managed without them- like audit controls and automatically routing orders to different warehouses.
Skubana truly feels like it was built for the modern day eCommerce business. It's the only program I have found that you can tell was built by sellers for sellers. Some of the others feel like they were built 20 years ago and is only supported by a technical team that have no selling experience on modern day marketplaces.
All in All - If you are serious about growing your eCommerce business then you should give it a try, you won't regret it.

Pros:

Ease of use Automation Amazing customer service Automatic PO Audit Controls All shipping carriers Connects seamlessly to WMS software + every other program you need Unlimited listing SKUS per marketplace Easy to migrate and get started FTP to connect directly to your supplier Complete dropship automation

Cons:

It is all in USD, it can do conversions perfectly but because we are in Canada it required some quick conversions at times.

Incredibly well architected, holistically integrated warehouse/inventory/fulfillment management

Comments: We switched to Skubana in the context of opening up our own 10k sqft warehouse. Skubana powers our entire warehouse, inventory and fulfillment functions and we could not be happier. The system was designed and developed by a team of successful ecommerce entrepreneurs, e.g., the founder and CEO Chad is a top 100 Amazon seller. This experience really shows in how they architected Skubana from a workflow and productivity perspective. Skubana fully supports a multi-channel sales approach through various pre-built integrations (incl. Manual pick orders, Shopify, Shopify POS, Amazon and various other listing sites). Beyond that, the team is taking a very smart approach to customization, via a well documented API and app store. We process thousands of orders every week and could not be happier with our experience.

Pros:

See above, incredibly well architected, flexible and holistically integrated warehouse, inventory and order fulfillment system.

Cons:

The product is early stage, so every once in a while we run into small bugs or missing features. That said, I have never seen a product team respond and act upon customer feedback as quickly as the Skubana team. Bugs are fixed within hours, new features rolled out within days.

Review

Pros:

Web-Based Rep. was an amazing individual. If you are so lucky to work with him he will do everything in his power to help you. I cannot say enough positive things about my interactions with this gentleman.

Cons:

Too many required "integration partners" and "connectors" in order to use the software. Cost for value. Each "integration partner" and "connector" has additional integration and monthly fees. Some are very expensive on their own and some are minimal but once you add up all the "integration partners" and "connectors" required to make Skubana function you'll have a hard time justifying the costs. Inventory accuracy.

Increased revenue because of Skubana - Win all the way around.

Pros:

#1 we make more money. The integration accross all channels yet we still control all pricing , inventory from the single cloud system flat out genius. Unlimited users, everyone on my team has access to everything at anytime. Not just one or two but everyone. The ability to use 3PL's that integrate directly into Skubana is allowing us to lower our costs and reach more customers faster. The customer support with the dedicated support specialist is the best we have ever seen. Anytime ANY of my staff have had an issue the support from Skubana has been second to none. Fast, accurate and exactly what is needed in real time. All inclusive. Over all Skubana is all inclusive, support, users, native features etc. all part of what you get. Love it.

Cons:

Would like to see native two way communication with Quickbooks. Skubana has a 3rd party app at an added cost that will allow down loading into QB but not two way.

Game Changer

Pros:

Sales increased by over 50%. Best all in one SaaS and always adding more features and integrations.

Cons:

No Cons as this software has changed our business. Any feature or integration that they do not have they are always open to suggestions

Incredible

Comments: Total life changer. This literally saved our business! Thank you, team, for developing this tool. We are now so successful that we can sell our e-commerce business.

Pros:

Onboarding team is amazing Great inventory management

Cons:

Some part are little tedious No repricing feature Still not 100% functional after 1 year of tweaking (but we are much better of with it than without)

Best ERP...EVER!

Comments: Very good.

Pros:

We spent a lot of money trying to find everything that skubana can do. I wish we found them earlier. The best part is to be able to forecast inventory needed across multiple fulfillment centers around the world.

Cons:

It's all good. Takes alittle bit of time to setup...but they do the work for us. so its great!

Easy to use, does a good job, UI could use some improvement

Pros:

There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular * Great customer support with short response time * Feels stable * Mostly intuitive * Feature-Rich * Short loading times * Rather modern UI

Cons:

The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-) Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues.

Excellent Experience!!

Comments: We had an excellent experience with Skubana! Our account manager was fantastic and we absolutely loved having the one-on-one support. The analytics were exceptional and really helped us to understand where our business was standing and where we wanted to go in the future. We signed up looking for a way to manage orders between eBay and Amazon and Skubana did an amazing job of handling this.

Pros:

The personalized account management was superior. Our account manager was always available (including nights and weekends) and never had to briefed on our back story... he remembered us well and was always familiar with our situation and able to resolve any issue we came across. Integration was incredibly simple compared to other apps. The interface was easy to navigate and the support and training materials were very helpful.

Cons:

The only con is that Skubana is a bit pricy for a small business like ourselves. The fees involved weren't worth our continued patronage but we hope to grow our business and be back in the future because Skubana is the best by far.

Best value ecommerce software

Comments: Skubana is an excellent solution for us. It automates many important tasks and allows us to control our fulfillment process, inventory and sales. For a company using Fulfillment by Amazon (FBA) using multi sale channels, Skubana is a perfect solution. The support staff of Skubana is helpful and they will walk you through the setup process. Skubana is a great ecommerce app and although it is still missing some functionality we would like to see, it is by far the best solution we have found. Skubana has been evolving since we started working with it and we are looking forward for the new features coming up this year

Pros:

This is the most complete eCommerce management software with more and more features introduced on a regular basis. Best value for you money.

Cons:

Due to its complexity it takes some time to fully configure and use all the features available. We are also missing a couple of features which are due, according to Skubana in 2016.

Extensiv for Customer Support

Comments: As a customer support manager, myself and my team use Extensiv to look up customer order numbers and tracking numbers, confirm/ verify orders placed on the array of ecommerce platforms we sell on, as well as check inventory. Although myself and my team don't use Extensiv extensively, we use it daily due to customer inquiries and other ecommerce platform confirmations/ cancellations. Extesiv has integrated over 7 ecommerce platforms, it's easy to navigate where orders were placed and to search orders quickly. The platform loads quickly and can easily be educated to new employees at the company.

Pros:

I enjoy Extensiv Order Managers platform layout that is quick and easy to navigate.

Cons:

N/A. Although myself and my team don't use Extensiv extensively, we use it daily due to customer inquiries and other ecommerce platform confirmations/ cancellations. Our team has no complaints regarding the platform nor have I heard of our operations team complain about it.

Omni Channel made easier and better visibility into marketplace profitability

Pros:

1. Ties all marketplaces and websites under one roof! Enough said. 2. Allows you to see profitability and sales in various forms including: per sku, by marketplace, top grossing items, overall profitability, desired dates. All of this allows a business to make better decisions on which products are winners and losers. And it enhances your ability to know which products are doing better on the different marketplaces. 3. View inventory levels at all your warehouses as well as customizing how you see the inventory. 4. Auto generated PO's based on historical sales. This feature takes the guess work out of knowing which items need to be in-stock especially if you are selling through FBA. You can configure this feature in various ways to allow customization based on your inventory and PO needs. 5. Open API - This is important if you are a more advanced seller and need to integrate Skubana into other apps or platforms. 6. The support team at Skubana has been wonderful to work with and very responsive. They do a much better job that other software companies. Support is included with your package. You can email or talk with a live person in the U.S! And you are never rushed or pressured to get off the phone. 7. They are focused on building features that help you sell more. And in the 2 years we have been using the Skubana software it has gotten better with the new features they have released.

Cons:

1. This platform is jammed packed with so many features that you can get a bit overwhelmed. On the filp side, when you do get overwhelmed just email your account manager. Our account manager has been a pleasure to work with.

A lifesaver in the industry

Comments: It truly did help us with our inventory/shipping management on multiple channels

Pros:

After attempting multiple inventory management, omni channel, shipping management systems, Skubana was a breath of fresh air. The capabilities inside of this system brought us to the next level in our business. We were able to automate nearly the entire process while receiving detailed reports on various aspects of the business. The UI is very intuitive and simple to navigate. The customer support is quick to respond and the development team really does listen. The price is right on par for the capabilities and automation it brought to our business.

Cons:

Building out a more robust reporting feature would be wonderful. From high level reporting to deep diving.

Lots of potential - extremely promising software platform

Pros:

Purchase order manager is great FBA Workflow (NEW and in BETA) looks good and promising Inventory management control is good and working how it should

Cons:

I have been having issues with calculations in analytics that have not been resolved for months. For order printing skubana is less advanced when you compare to shipstation. The automation rules, the selecting of orders, etc. is not good on skubana so there is some logic configuration that needs to be changed once you go to skubana from shipstation. Some of the logic cannot be transferred over either from shipstation to skubana which causes more manual input.

Great product and responsive customer service

Pros:

Complex but intuitive product, and the client service reps were fantastic - super communicative, knowledgeable and proactive.

Cons:

Some aspects of the product are difficult to understand without requesting help/explanation from the client services team.

Near Enterprise Grade without the Cost

Comments: Saves us countless hours in manual order processing, inventory updating and managing our shipping.

Pros:

- Performance oriented for large sellers - UX that mostly makes business sense vs UX designed by coders - Multiple warehouses, brands, vendors and channels - Strong auditing and user controls - Great value for price - Good support - API (but not strong on documentation)

Cons:

- Small UI/UX bugs that persist - Occasional performance hiccups - Many useful features (bots) have poor documentation

It's the perfect platform for our company

Comments: Working on adding additional carrier into Skubana.
In the near future hopefully we can have Skubana placing orders for us. Adding inventory rules.

Pros:

It's great to have all our marketplaces at the same place, it ties it all together. It's easy to keep track of orders, inventory and statistics. And since we're working from different parts of the world it is very helpful to have everything under one roof

Cons:

It can be a bit overwhelming with all the different features that Skubana can help out with. But if you just take it step by step and not try to get into everything at once it is a very helpful marketplace.

Skubana is very reliable for inventory mgmt and they have very proactive staff.

Pros:

Skubana's inventory management system is very reliable. If you are across more than one marketplace and are looking to consolidate your inventory, Skubana's great at that. I also like that their staff, from top to bottom, seem very proactive. The CEO is always presenting new and helpful ideas across emails and other platforms. We've had two of our dedicated Skubana tech agents get "promoted" to higher positions. Their tech support, for the most part, are very proficient.

Cons:

Skubana has a number of other functions that we rarely use. Analytics reporting methods will vary by company. If you do put in a function request, don't hold your breath on it, as there are some functions that we put in a long time ago that have still not been addressed.

Saved me hours a day by integrating 4 selling channels into 1 easy to use program.

Comments: Saved me tons of time!

Pros:

We were selling through Shopify, Amazon, Jet and eBay. Before we got Skubana, I was spending hours a day bouncing back and forth in between the 4 selling platforms making sure orders were importing correctly, stock quantity was current and making sure tracking information was uploaded for each order. Skubana easily integrated all 4 selling channels along with our 3PL we use. It has easily saved me 10+ hours a week.

Cons:

The one thing I wish I could do directly from the software is to contact support. It would be nice if there was a button or link that I could click on that would automatically open up an email addressed to my account manager.

Skubana is best solution for small business

Comments: Skubana customer support is unparalleled. We've use it for shipping wholesale and retail from multiple warehouses, we send PO's to vendors, we track inventory, we fulfill manual orders, in-store purchases and orders through three different websites all through Skubana's single interface. When we call for help someone answers the phone and generally they fix the issue within days if not hours.
I highly recommend it.

Pros:

It has functions to help in many aspects of small business management, it's reasonably priced and it's straightforward to use. Nothing else does as much for the cost.

Cons:

Manual orders take a bit of time to process. (But, they're working on a fix!)

Does a lot very well and adding features that we love

Comments: We save a lot of time and don't have to manually figure out when inventory needs to be ordered because Skubana keeps track of sales velocity, lead times, shipping, etc.
It's also nice to be able to process orders using one tool as opposed to each channel.

Pros:

I really like the auto-PO feature and the product bundling functionality... it saves us a lot of time. I also like the ability to manage all our orders from one location. Skubana connects to all our channels including Amazon, FBA, Walmart.com, and our own Shopify website. The analytics section helps us see what's going on as far as lost profits, COGS, etc. I can't wait until they come up with listing management features!

Cons:

I wish it would send me emails when I get an order I need to fill, or at least highlight the "Order" menu with the number of order that need attention as a little badge overlay.

Promising

Pros:

Order process is good, with user friendly user interface. Inventory management is excellent and meet our requirements. Supports Listing SKU and has out of the box integration with eBay and other sales channels.

Cons:

We avail their service for 1 year. But we have not fully used it. Does not integrate with Australian couriers. Does not support different currency.

Skubana is a great software overall, very friendly and in my opinion has the most versatile platform

Pros:

It has a very friendly User interface, good service and a lot of integration options. For me, the biggest advantage with it was the orderbots, this feature basically lets you customize and automate your order process depending on many variables. For example from which warehouse did the product come, what sales channel did the sale come through, what label does it have (you assign this personally), and others. This makes the software exceptional and very versatile.

Cons:

There are some glitches with ebay Global shipping program, the price that shows in skubana includes the global shipping which the client pays directly to ebay, we asked for this to be fixed since last year and nothing yet... This has been the only issue with them

Easy to Use Software with even better Tech Support

Pros:

Straightforward function and display, easy to navigate. Very helpful Account Manager who provides comprehensive support, solutions to any problems faced.

Cons:

As with every software, some limitations or unavailable functions. However, have been able to work with Skubana team to implement new and desired functions.

Best on the Market for Multi-Channel E Commerce Sellers

Comments: Skubana helps us understand client inventory valuation and margins so we can identify areas for improvement.

Pros:

As a CPA working with multi-channel E Commerce clients, I rely heavily on the data provided by Skubana for accurate inventory valuations. In my opinion, Skubana is the best product on the market for multi-channel sellers! Very easy to use, the data is compiled into an easy to use interface, and the Skubana support team is amazing. Very highly recommend other CPA's refer their multi-channel E Commerce clients to Skubana.

Cons:

Like other multi-channel inventory management programs on the market, I wish they had a working interface with QuickBooks Online.