Guru

Guru = Our Trusted Source

Comments: I'd buy Guru again if I were starting an internal knowlkedge base all over again. In a heartbeat.

Pros:

Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge. The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased. Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy.

Cons:

I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content.

Alternatives Considered: Salesforce Service Cloud and Notion

Reasons for Choosing Guru: Superior search and verification workflows. Ease of adoption.

Switched From: Confluence and Notion

Reasons for Switching to Guru: It aligned better with our mission and was far easier to implement and use.

Guru making work easier

Comments: I can say that’s it’s really helpful most of the time. Aside that its easy to navigate
It also helps us to make works easier.

Pros:

The user interface is really easy to ise and along with that is you can also check the accurate information form guru.

Cons:

Other articles aren’t updated yet leading us that sometimes we still have to double check it with other articles and it will be time consuming.

Great for when your team is small

Comments: Guru was a great place for our team to start their knowledge base. However, as the content in our Guru grew, it was difficult to find and update information in our Guru.

Pros:

Simple notes Can be accessed anywhere with their Chrome extension Supported rich notes (html, images)

Cons:

Lack of organization Very opinionated (you have to think like Guru's team to really utilize their product) Difficult to maintain as the amount of content in your Guru expands Awful searching

Guru Appreciation and Feedback

Comments: My overall experience with Guru has been very positive. The platform is intuitive and easy to use, making it simple for teams to create, organize, and share knowledge. The ability to integrate Guru with other tools we use has been a huge benefit, as it streamlines our workflows and keeps everything in one place. The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization could be improved, overall, Guru has been an invaluable tool for improving team efficiency and communication.

Pros:

What I liked most about Guru is its user-friendly interface and the way it streamlines the process of organizing and sharing knowledge within a team. The ability to create, update, and access knowledge articles easily makes collaboration efficient. Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date information when they need it.

Cons:

What I liked least about Guru is that, at times, it can feel a bit rigid when it comes to customizing content and workflows. While the platform is great for knowledge sharing, I sometimes find the structure limiting when trying to tailor certain features to fit specific team needs. Additionally, the search functionality could be improved to make it easier to find relevant information quickly, especially as the knowledge base grows.

Great Knowledge Management Systen

Pros:

Love how user-friendly and intuitive the platform is. Easy to create, publish, and share out cards. I am in-platform every single day.

Cons:

Don't love the folder hierarchy/structure - it can seem very clunky at times and is not very visually appealing.