Guru

Simple to use, easy to update, and way better than Google Drive

Comments: I've talked to our head of enablement and she's a big fan. It's not as powerful as a Seismic or ThoughSpot, but not sure if that's really an apple to apple comparison. If you need a better way to organize sales material, important internal employee info, (i.e. equity FAQs, or ERG information, etc.) than this is much more seamless and easily searchable way for your team. It will save them time vs. going down the rabbit hole in DRive, Dropbox or Box.

Pros:

We use Guru from everything to HR, Finance and Sales. The "cards" are easy to set-up, they're time-stamped so you know they're up to date, and you can give a set of people admin access to make updates. For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced. I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for. One thing I also like is you can download the card content to PDF< this comes in handy when the content is customer facing, just 1-click and fire it out off in an email or copy the content and paste.

Cons:

Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited. It's still much easier and simpler UI than just creating a bunch of folders in Drive. I personally like it much more than Concur as well.

High performance, reliable and comprehensive feature set

Comments: We switched to Guru haven been impressed with the user interface , ease of organising content and speed. We had previous issues with loading times for searches or easily finding content. Guru has solved these issues and given our company a platform that everyone enjoys using.

Pros:

With a few integrations available, we can for example see new articles created in our Helpdesk be automatically available in Guru. The integrations also include Zapier, which we allows a great deal of potential for automating.

Cons:

For some elements of card (article) creation, the editor has certain limitations, there is no anchor for text so you can't quickly link from one section in an article to another.

Sharing knowledge with new colleagues is so easy with Guru!

Comments: Guru allows us to onboard new staff relatively quickly and to share solutions to help new employees get a grasp on our work tools faster, and to troubleshoot their issues quickly, which is essential for a remote workforce where everyone works from home!

Pros:

Guru provides us a "wiki-" type of solution, where the team can collaborate on knowledge management and provide valuable information for the team to use on a regular basis. The best part of Guru is the integration with Slack, making it fast and easy to search and bring up relevant Guru cards, and even share and post the same cards!

Cons:

It was difficult to find a solution to provide limited access to consumers in our team who only needed to receive and read information rather than contribute to knowledge management, however the Guru team was able to help set up an affordable solution.

Guru for Users

Comments: so far so good while am still learning how to maximize this platform

Pros:

I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

Cons:

the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

guru review

Pros:

I am pleased that content management is comprehensive and convenient. This is my favorite feature.

Cons:

There is no feature that I dislike the most. The fact that it is both convenient and inexpensive makes the application stand out in its field.