What Is User.com?

User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers.

Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.

Interested in Marketing Automation? Get a free 14 day trial with no upfront payment

Who Uses User.com?

A Marketing Automation solution that helps Small businesses, Startups, Enterprises, Agencies, and more automate and manage users across an omni-marketing dashboard.

Where can User.com be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • User.com
  • Located in Warsaw, Poland
  • Founded in 2015
  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 6 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others

User.com pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

User.com has a free version and offers a free trial.

About the vendor

  • User.com
  • Located in Warsaw, Poland
  • Founded in 2015
  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 6 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others

User.com videos and images

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Compare User.com pricing with similar products

User.com

N/A
Free Version
Free Trial
US$38.00/month
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US$20.00/month
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Features of User.com

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Behavior Analytics
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Scripting
  • Campaign Analytics
  • Campaign Management Software
  • Cataloging/Categorization
  • Chatbot Software
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management Software
  • Email Marketing Software
  • Email Tracking Software
  • Full Text Search
  • Geotargeting
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat Software
  • MMS
  • Marketing Automation Software
  • Mass Texting
  • Mobile Access
  • Mobile Coupons
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Offline Form
  • Performance Metrics
  • Personalization Software
  • Pipeline Management
  • Predictive Analytics Software
  • Proactive Chat
  • Prospecting Tools
  • Queue Management
  • ROI Tracking
  • Real Time Data
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Signature Management
  • Social Marketing
  • Social Media Integration
  • Softphone Software
  • Subscriber Management
  • Support Ticket Management
  • Tagging
  • Target Account Identification
  • Task Management Software
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management Software

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Reviews of User.com

Average score

Overall
4.7
Ease of Use
4.3
Customer Service
4.8
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
79%
4
15%
3
3%
1
3%
Anna O.
Anna O.
Head of Growth in Poland
Verified LinkedIn User
Internet, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

A full-stack marketing automation tool

5 2 years ago

Pros:

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately

Cons:

Nothing to dislike at the moment, if something appears, I will get back to this review.

Jakub N.
Jakub N.
Web Analyst in Poland
Verified LinkedIn User
Marketing & Advertising, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Magnificent support, and a good product

4 last year

Comments: I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pros:

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Cons:

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Verified Reviewer
Co-founder, web & graphic designer, PM, front-end developer in Poland
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Software with a lot of potential but significant number of errors

3 4 years ago

Pros:

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons:

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

User.com Response

2 years ago

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Verified Reviewer
Marketing Manager in Poland
Verified LinkedIn User
Accounting Software, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great software with excellent customer service

5 11 months ago

Comments: I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Pros:

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Cons:

There could be more nice-looking templates to build emails and pop-ups.

Kyrylo T.
Marketing Manager in Ukraine
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Proactive support team

5 2 years ago

Pros:

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Cons:

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

User.com Response

2 years ago

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!