--- description: Learn more about BOSSDesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.ca/software/144825/boss-solutions Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/144825/boss-solutions?page=2) > BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. > > Verdict: Rated **4.7/5** by 145 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BOSSDesk? BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management . ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 145 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Tracking Software - Assignment Management - Audit Management - Automated Routing - Barcode/Ticket Scanning - Call Center Management - Change Management Software - Change Planning - Collaboration Tools - Compliance Tracking - Configuration Management - Content Management System (CMS) Software - Contract/License Management - Cost Tracking - Customer Database - Customer Support Software - Dashboard Software - Discussions/Forums - Full Text Search - IT Asset Management Software - IT Asset Tracking - IT Reporting - Inbox Management - Incident Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Maintenance Scheduling - Multi-Channel Communication - Performance Metrics - Problem Management - Real-Time Monitoring - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Automation - Task Management Software - Text Editing - Third-Party Integrations - Ticket Management - Workflow Management Software ... and 19 more features ## Integrations (3 total) - ChatGPT - TeamViewer ONE - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) - [CMDB Software](https://www.capterra.ca/directory/30959/cmdb/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "My BOSSDesk Experience" — 4.0/5 > **Randy** | *July 27, 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: I appreciate that the company continues to stay competitive with leading ITSM platforms by regularly introducing new features and enhancements. > > **Cons**: I would love for the company to offer certification programs that validate a user's level of expertise in the ITSM platform. These certifications could serve as a valuable professional credential, helping employees demonstrate their skills when applying for future opportunities and enhancing their professional profiles on platforms such as LinkedIn. > > My overall experience with BOSSDesk has been very positive. As a BOSSDesk administrator and IT Service Management (ITSM) professional, I have utilized the platform to support service desk operations, ticket management, knowledge base administration, workflow improvements, service catalog development, and reporting initiatives. BOSSDesk has helped improve ticket visibility, ownership, documentation consistency, and service delivery across multiple support teams. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *November 3, 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Cons**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "An IT Platform That Thinks Like IT Does - So Much More Than Tickets" — 5.0/5 > **Christy** | *July 24, 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: I love that there are so many different features that make sense all in the same place. We have the knowledgebase, problems, tasks, approvals, the Service Catalog allows me to create forms and workflows that assign many different support personnel to one ticket. We are able to tend to so many different types of tickets all in the same place\! > > **Cons**: When someone replies to all a new ticket is created. This happens over and over as the users each reply to all from the same email. > > By using Bossdesk you can tell that people who listen and understand IT have created the program\! I am still finding and learning new features after 5 years of working with it on a daily basis. ----- ### "Local Gov Tech Review" — 4.0/5 > **Cesar** | *December 4, 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient. > > **Cons**: The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract. > > Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it. ----- ### "BossDesk is the BOSS" — 5.0/5 > **David** | *July 27, 2026* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: I love the ability to create shortcuts for ticket entry, setup my flows, add watchers to the tickets by just the type of ticket. > > **Cons**: We originally had some issue with lag or data not pulling\\polling properly, but they have always resolved in a timely manner. > > This is very good software for call ticketing as you can create so many groups or fillable area, add the tracking of hardware and trending regarding repairs or when things need replacing. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/144825/boss-solutions?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/144825/boss-solutions) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data