What Is BOSSDesk?

BOSSDesk, an ITSM (IT Service Management) Service Desk/Help Desk and IT Asset Management solution, is available for both Cloud, On-Premise and mobile. An award-winning user-friendly interface and a powerful Service Catalog helps IT departments quickly deploy self-service portals, workflow automations, HR-onboarding, asset management, incident management and change management. BOSSDesk conforms to ITIL best practices and helps IT departments implement comprehensive solutions to meet their needs.

Who Uses BOSSDesk?

BOSS customers include government and private organizations and is suited for companies with 100+ employees looking to maximize Service Desk, ITSM and IT Asset Management operations.

Where can BOSSDesk be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • BOSS Solutions
  • Located in Norcross, U.S.
  • Founded in 1997
  • Phone Support
  • Chat

Countries available

United States

Languages

English

BOSSDesk pricing

Starting Price:

US$19.00/month
  • Yes, has free trial
  • No free version

BOSSDesk does not have a free version but does offer a free trial. BOSSDesk paid version starts at US$19.00/month.

About the vendor

  • BOSS Solutions
  • Located in Norcross, U.S.
  • Founded in 1997
  • Phone Support
  • Chat

Countries available

United States

Languages

English

BOSSDesk videos and images

BOSSDesk Software - Customizable Dashboard
BOSSDesk Software - Service Catalog
BOSSDesk Software - User Settings
BOSSDesk Software - Tickets, Routing
BOSSDesk Software - Incident Management
View 6 more
BOSSDesk video
BOSSDesk Software - Customizable Dashboard
BOSSDesk Software - Service Catalog
BOSSDesk Software - User Settings
BOSSDesk Software - Tickets, Routing
BOSSDesk Software - Incident Management

Compare BOSSDesk pricing with similar products

BOSSDesk

US$19.00/month
Free Version
Free Trial
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US$19.00/month
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Features of BOSSDesk

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking Software
  • Assignment Management
  • Audit Management
  • CMDB Software
  • Call Center Management
  • Change Management Software
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support Software
  • Customizable Reports
  • Dashboard Software
  • Device Auto Discovery
  • Drag & Drop
  • Email Management Software
  • Full Text Search
  • Help Desk Management
  • IT Asset Management Software
  • Incident Management Software
  • Interaction Tracking
  • Inventory Management Software
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management Software
  • License Management Software
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Problem Management
  • Real Time Notifications
  • Real Time Reporting
  • Reporting/Analytics
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Task Management Software
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

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Reviews of BOSSDesk

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.8
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
38%
3
2%
William ".
William ".
I.T. Support Specialist Supervisor in U.S.
Verified LinkedIn User
Utilities, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

BOSS Support Central - A Remote Support Must Have!

5 2 years ago

Comments: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pros:

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Cons:

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Gary K.
CTO in U.S.
Government Administration, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Awesome product and support team for automating and streamlining your service desk.

5 2 years ago

Comments: We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros:

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Cons:

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Joshua P.
Help Desk Supervisor in U.S.
Government Administration, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Beta Ticketing System

3 last year

Comments: Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.

Pros:

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Cons:

This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

BOSS Solutions Response

last year

Customer satisfaction is our priority and ensuring every customer is happy with our solution is of utmost importance to us. We thank the reviewer for posting his comments and have since discussed the issues in detail with the customer and come up with an action plan to resolve the issues raised. We should note that the features mentioned by the reviewer who is relatively a new user have been available in our solution for several years and our solutions have been performing as expected for our customers. Our solution has advanced capabilities to match most of the competing systems in this market space. We pride ourselves on providing excellent customer support and will work with the reviewer to take corrective action to address any outstanding support issues. We are committed to ensuring that our solutions bring value to our customers and every single user is satisfied.

Ronald B.
Director of Information Technology in U.S.
Government Administration, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent platform for Service Desk

5 2 years ago

Comments: We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pros:

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Cons:

At this time we do not have any issues with the platform.

Debbi K.
Information Systems Administrator in U.S.
Government Administration, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Latest Version Soars!

5 7 months ago

Comments: BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease

Pros:

Helpdesk ticket management allows us to assign and track individual and project tickets with ease Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes The latest version speeds the whole thing up so much more

Cons:

Older version was slow and flipping between pages took a long time