--- description: Learn more about BOSSDesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.ca/software/144825/boss-solutions Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/144825/boss-solutions?page=2) > BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. > > Verdict: Rated **4.6/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BOSSDesk? BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management . ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 139 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Tracking Software - Assignment Management - Audit Management - Automated Routing - Barcode/Ticket Scanning - Call Center Management - Catalog Management - Change Management Software - Change Planning - Collaboration Tools - Compliance Tracking - Configuration Management - Content Management System (CMS) Software - Contract/License Management - Conversation Intelligence - Customer Database - Customer Support Software - Dashboard Software - Discussions/Forums - Full Text Search - IT Asset Management Software - IT Asset Tracking - IT Reporting - Inbox Management - Incident Management Software - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Maintenance Scheduling - Multi-Channel Communication - Problem Management - Real-Time Monitoring - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Automation - Task Management Software - Text Editing - Third-Party Integrations - Ticket Management - Workflow Management Software ... and 16 more features ## Integrations (3 total) - ChatGPT - TeamViewer ONE - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) - [CMDB Software](https://www.capterra.ca/directory/30959/cmdb/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (688 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Review and outlook from a Utilities POV" — 4.0/5 > **Joseph** | *July 30, 2025* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: The team is continually innovating and coming up with new ways to make workflow and efficiency more of a reality with Boss Desk. The AD and Azure/Intune integration is great in practice and fairly easy to make it work correctly with some fine tuning involved. > > **Cons**: There can be a steep learning curve to some of the newer features of Boss Desk and most of the trainings/overviews are very fast paced when trying follow along making review of the recording afterward almost mandatory. While the amount of innovation and new features is great there are times is show that we might be overlooking looking smaller QOL features or capabilities > > Overall, we have been pretty satisfied thus far with Boss Desk and look forward to future integrations and utilization of AI functionalities. Though redundant at times when using side by side with all our Microsoft functionality, it is good to know that we have a backup track record of most if not all our devices at GUC. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *November 3, 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Cons**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk at work" — 5.0/5 > **Chrys** | *February 25, 2026* | Public Policy | Recommendation rating: 9.0/10 > > **Pros**: Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. > > **Cons**: Interface feels dated and advanced features take time to fully configure and reporting is limited ok > > Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. ----- ### "Great tool\!" — 5.0/5 > **Zack** | *December 17, 2025* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets. > > **Cons**: Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu. > > Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles. ----- ### "Local Gov Tech Review" — 4.0/5 > **Cesar** | *December 4, 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient. > > **Cons**: The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract. > > Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/144825/boss-solutions?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/144825/boss-solutions) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data