--- description: Learn more about Chatra pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chatra Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatra](/software/144752/chatra) # Chatra Canonical: https://www.capterra.ca/software/144752/chatra Page: 1 / 19\ Next: [Next page](https://www.capterra.ca/software/144752/chatra?page=2) > Modern live chat and chatbot solution facilitating personal communication between you and your customers. > > Verdict: Rated **4.7/5** by 452 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Chatra? E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 452 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Chatra - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$21.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $15 per agent per month when paid annually, $19 when paid monthly - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish - **Available Countries**: Brazil, Canada, France, Germany, India, Italy, Russia, United States ## Features - Customizable Branding - Geotargeting - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Transfers/Routing ## Support Options - Chat ## Category - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16400 reviews) 3. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24143 reviews) 4. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Great Tool for Real-Time Customer Support" — 5.0/5 > **Stephanie** | *September 19, 2024* | Textiles | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Chatra is how easy it is to use. The real-time chat helps us respond to customers quickly, and the interface is straightforward. > > **Cons**: What I liked least about Chatra was that it didn’t automatically assign cases to agents, so each agent had to pick up cases manually. That was the only downside I encountered, but I’m not sure if this has been fixed/improved since then. > > Overall, I’ve had a good experience with Chatra. It’s easy to use and helps us communicate with customers in re. ----- ### "Basic chat program" — 5.0/5 > **ana** | *December 7, 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The software is basic, but for a small business website is more than enough. Great value. > > **Cons**: On the free version you can't put yourself offline automatically. ----- ### "Best Chat Plug-In" — 5.0/5 > **Michael** | *June 24, 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The many features, and ease of set-up and use. > > **Cons**: Can't think of a single bad thing to say. > > From the very first day I installed Chatra, it simply worked\! We started to receive chats from customers on our website, and our customers really appreciate receiving instant answers to their questions. ----- ### "nice chat for the website" — 5.0/5 > **Eugene** | *June 21, 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Simple has a free plan, applications are well made and the interface is nice to work in. > > **Cons**: Skipped webchats moved to another tab which is accessible with 2 clicks (should be 1 click max) ----- ### "Wonderful Chat Service for LiveChat on Websites" — 5.0/5 > **Reema** | *November 29, 2022* | Civic & Social Organization | Recommendation rating: 8.0/10 > > **Pros**: Chatra has a number of very helpful features. The auto-replies, which can be pre-typed for common questions, are amazing and save time for repetitive questions. I also love that there is both a desktop and mobile. It allows you to see who is on the website, and the pre-chat view, where you can see what they are typing in real time before they submit the message, is amazing. You can think about what you want to say before they hit send, or look for the link they will need and have a quick response time. > > **Cons**: My biggest complaint is definitely that there is no spell check on the mobile version, and it is not compatible with the OS spell check software for the default keyboard on either android or apple products. It also does not let you know when it periodically logs you out of the app, so I have gotten fussed at by my boss for missing a chat because I thought my phone would notify me if we get a message, only to not get any notification. The Desktop version is almost too good at notifying you (you get to pick a noise and it will very much let you know when you have a chat) so this is mainly a mobile issue. > > Overall, getting the chat feature on our website has been wonderful. I highly recommend it, as we have had a wonderful experience. ----- Page: 1 / 19\ Next: [Next page](https://www.capterra.ca/software/144752/chatra?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/144752/chatra) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data