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Employment Hero logo

Employment Hero

Employment Hero Overview:

What Is Employment Hero?

Employment Hero is the world’s first Employment Operating System—an end-to-end platform designed to make employment easier and more valuable for everyone. From hiring to retiring, everything employment is managed in one place.

Trusted by over 300,000 businesses worldwide, Employment Hero streamlines hiring, HR, payroll, rewards, recognition and offboarding—automating admin behind the scenes. For the 2M+ employees and jobseekers using Employment OS, it’s their work passport, unlocking job opportunities, managing work admin and supporting career growth.

With Employment OS, say goodbye to manual processes, disconnected tools and complex integrations. We simplify employment, so businesses can focus on what matters.

For employees and jobseekers, Employment OS is more than an HR platform—it’s a career copilot. From building your CV to developing new skills, it travels with you, helping you grow and seize new opportunities, no matter where your career takes you.

Who Uses Employment Hero?

Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors, Consultants, Accountants, Bookkeepers

Where can Employment Hero be deployed?

Cloud-based
On-premise
Employment Hero Software - Feedback and coaching? It starts with communication. Help guide managers and employees through structured, constructive and bi-directional feedback for professional growth.
Employment Hero Software - Ambitious goals. Different teams. Same page. Clearly view how everyone is contributing to the wider business goals on a team and individual level. It’s goal alignment. Made simple.
Employment Hero Software - Leave accrual and requests update in seconds with automatic leave balances and leave calendar integration. Allow employees and their managers to submit and approve leave requests and gain more insight into your team’s movements with custom leave reports.
Employment Hero Software - Give employees the keys to their work experience. Make requesting leave, doing timesheets and updating details easy with the Employment Hero app.
View 5 more

Overall rating

See all reviews
Based on 239 reviews
4.4
Write a Review!

Reviews sentiment

Positive
87%
Neutral
7%
Negative
5%

Starting Price

Not provided by vendor

Free trial

About the vendor

  • Employment Hero
  • Located in Sydney, Australia
  • Founded in 2014

Employment Hero support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Malaysia, New Zealand, Singapore

Countries available

Countries where the product is available. Note: Customer support may not be accessible in that country.

  • Australia
  • Canada
  • Malaysia
  • New Zealand
  • Singapore
  • United Kingdom

Languages

English

Features of Employment Hero

  • 360 Degree Feedback Software
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Alerts/Notifications
  • Applicant Tracking Software
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking Software
  • Audit Management
  • Automated Scheduling
  • Background Screening
  • Benchmarking
  • Benefits Management
  • Blended Learning
  • Bonus Management
  • Budgeting/Forecasting
  • Candidate Management
  • Certification & Licensing
  • Collaboration Tools
  • Commenting/Notes
  • Compensation Management Software
  • Compensation Statements
  • Compliance Management
  • Course Management
  • Course Tracking
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Deadline Management
  • Deduction Management
  • Disability Insurance Administration
  • Document Management Software
  • Due Date Tracking
  • Employee Benefits Administration
  • Employee Database
  • Employee Directory
  • Employee Handbook
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Employee Reward Programs
  • Employee Scheduling Software
  • Employee Self Service
  • Engagement Tracking
  • Entity Data Management
  • Feedback Management
  • For Accountants
  • For Small Businesses
  • Goal Management
  • Goal Setting/Tracking
  • Interview Management
  • Interview Scheduling
  • Job Management
  • Job Posting
  • Leave Policy Management
  • Leave Tracking
  • Manager-to-Employee Recognition
  • Market Data Analysis
  • Mobile Access
  • Mobile Learning Software
  • Multi-State
  • Nominations
  • Onboarding Software
  • Ongoing Performance Tracking
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Peer Appraisals
  • Peer-to-Peer Recognition
  • Performance Management
  • Performance Review Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Review Cycle Tracking
  • Rewards Catalog
  • SCORM Compliance
  • Self Service Portal
  • Shift Swapping
  • Skills Tracking
  • Status Tracking
  • Subsidiary Governance
  • Surveys & Feedback
  • Task Management Software
  • Tax Compliance
  • Tax Forms
  • Third-Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Tracking Software
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Workflow Management Software

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See more alternatives

Capterra verified reviews for Employment Hero

Overall rating

4.4
Based on 239 reviews
Write a Review!

Filter reviews (239)

Most Helpful Most Recent
Gian
Management Accountant in Australia
Media Production, 51–200 Employees
Used the Software for: 1+ year

"Seamless HR & Payroll"

December 18, 2024
5.0
Employment hero team are always very responsive. Whenever I have a query, it always get answered within a few minutes. The team ensures the ticket stays open until it is resolved - a feature I find very helpful when it comes to payroll processing. Kudos to the team!
Pros:
Ease of use, convenience, great user experience, helpful and knowledgeable staff
Cons:
Some of user interface can be improved to ensure efficiency in navigating through the payroll platform.
Reviewer Source

Employment Hero Response

January 9, 2025

Hi Gian, Thank you for your review! We're thrilled to hear you're enjoying our platform's ease of use and convenience, along with our responsive support team. It’s great to know the ticket process has been helpful for you, especially with payroll. We appreciate your feedback on the user interface—it's insights like yours that help us improve. Thank you for choosing us as your HR and Payroll solution! Many thanks, Emma @ Employment Hero

Gwilym
CHRO in Australia
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year

"Good system as long as you dont need help"

October 2, 2024
3.0
Great system, but woeful support, they don't want you to get in touch with them when you need help.
Very poor documentation of system which causes frustration and a lot of time wasting chasing answers that don't come easily
Pros:
Great system in terms of system design and intuitive use
Cons:
Support system is woeful, poor training and system documentation, getting support is an act in frustration and one of Employment Hero's worst features. They really make it hard for you to get in contact with them
Reviewer Source

Employment Hero Response

October 9, 2024

Hi Gwilym, Thank you for sharing your thoughts and providing feedback. We’re pleased to hear that you find the system intuitive and well-designed, but we’re sorry to hear about your frustration with our support and documentation. It sounds like there’s a gap between the support resources you need and what’s currently available. To help bridge that gap, we’ve reached out today to get more clarity on what specific support materials would be most useful for you. In the meantime, we’ve added some further resources (including a launch kit) to our Hero Hub. We appreciate your feedback as it helps us improve and provide a better experience for all our users. Thank you again, and we hope to turn this around for you. Many thanks, Rosie @ Employment Hero

Dipin
CFO in Australia
Food Production, 51–200 Employees
Used the Software for: 1+ year

"Truly a Hero!"

December 16, 2024
5.0
Simple and easy to use, one stop shop for all your HR and payroll requirements.
Pros:
The platform's implementation process was seamless, thanks to the detailed and easy-to-follow step-by-step guides. They covered every aspect clearly and if there was any confusion, the support team was incredibly responsive and knowledgeable during the implementation phase, promptly answering all my questions and ensuring I was never stuck
Cons:
There are some doubled up admin features between Payroll and HR. Firstly, An employee doesnt need access to both Payroll and HR platforms to view the same information. Also - when giving access to an employee to the portal it was a bit difficult to understand whether HR side needed to be used or the payroll side to effect the change. Most of the available reports are predefined, and creating custom reports needs alot of manipulation of excel sheets.
Reviewer Source

Employment Hero Response

January 9, 2025

Thank you for taking the time to share your feedback Dipin! We're thrilled to hear that our platform’s implementation process was seamless and that our support team provided the assistance you needed during setup. It’s great to know you’re enjoying the simplicity and functionality of having HR and Payroll in one platform. Thank you for choosing Employment Hero as your HR and Payroll solution! Many thanks, Emma @ Employment Hero

Marie
People Operations Specialist in Philippines
Internet, 11–50 Employees
Used the Software for: 6-12 months

"Good HRIS+ATS solution for SMEs"

December 13, 2024
4.0
Good robust system but their customer/tech support could be easier to contact
Pros:
Employment Hero offers a compelling HRIS and ATS solution that balances functionality, user-friendliness, and affordability. Its intuitive interface and robust feature set streamline HR processes. The help center provides valuable resources, and the company’s pre-built templates are handy for internal communications.
Cons:
The recent shift towards chatbot support has made direct communication with customer service more complicated and lengthy, and a dedicated email for tech support is still the way to go if we are to resolve issues that Admins cannot.
Reviewer Source

Employment Hero Response

January 9, 2025

Thank you for sharing your feedback Marie! It’s great to hear that you find our platform a compelling, user-friendly and affordable solution for streamlining your HR processes. We're glad our pre-built templates and help center have been useful for your internal communications. We appreciate your comments regarding customer support. Currently our chatbot, HeroAI, is designed to make troubleshooting more accessible and prompt. We will pass your feedback along to our team as we continuously look for ways to improve accessibility and responsiveness. Thank you for choosing Employment Hero and for trusting us to support your HR and recruitment needs! Many thanks, Emma @ Employment Hero

Cristina
HR and Operations Manager in Australia
Entertainment, 51–200 Employees
Used the Software for: 2+ years

"Easy to navigate with all you need from an HR/Payroll Platform"

October 24, 2024
5.0
My overall experience with Employment Hero has been good. I’ve been using Employment Hero since 2016, right from their very beginning, and it’s been amazing to see how much they’ve improved over the years. It’s clear that they take customer feedback seriously, which is why I believe it’s so important to keep sharing our experiences. After a five-year break in my career, I returned to work in Australia and switched from another HR system over to Employment Hero and I can see that they have some new features even some of the issues we were facing 5 years ago still there. But overall it's a great system and the customer support normally is immediate and very helpful.
Pros:
Easy to navigate and integrates everything we need.
Cons:
That's there's a lot of settings in both HR and Payroll and sometimes it gets confusing. Also my employees have access to both because in order to use rosters they need access to Payroll and sometimes they are entering timesheets in both systems and overlapping, etc.
Reviewer Source

Employment Hero Response

January 9, 2025

Thank you for your feedback Christina! We’re glad to hear your experience has been positive overall. Your insights are valuable and appreciated - we’ll keep them in mind as we continue to improve. Thank you for your loyalty since 2016! Many thanks, Emma @ Employment Hero

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