15 years helping Canadian businesses
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What Is Employment Hero?

Employment Hero is a fully integrated cloud HR system with integrated payroll and tons of employee benefits to make managing employment easy. Designed for businesses of all sizes, it delivers all the tools that you need manage employment from hire to retire.

From paperless onboarding & performance management, through to employment contracts & policy templates developed by employment lawyers, you can rest assured that your business remains compliant.

Who Uses Employment Hero?

Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors

Employment Hero Software - Feedback and coaching? It starts with communication. Help guide managers and employees through structured, constructive and bi-directional feedback for professional growth.
Employment Hero Software - Ambitious goals. Different teams. Same page. Clearly view how everyone is contributing to the wider business goals on a team and individual level. It’s goal alignment. Made simple.
Employment Hero Software - Bring all your HR into one, easy-to-use place. The smarter way to manage people, payroll and productivity. For small and medium businesses with big ambitions.
Employment Hero Software - Leave accrual and requests update in seconds with automatic leave balances and leave calendar integration. Allow employees and their managers to submit and approve leave requests and gain more insight into your team’s movements with custom leave reports.
Employment Hero Software - Give employees the keys to their work experience. Make requesting leave, doing timesheets and updating details easy with the Employment Hero app.

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Reviews of Employment Hero

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.1
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dayna
Dayna
Head Of Delivery in Australia
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Our first 6 months utilising Employment Hero

5.0 2 years ago

Comments: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Pros:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Cons:

Not being able to customise colours on the UI to match branding.

Employment Hero Response

2 years ago

Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie

Rajesh
Management Accountant in Australia
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Employment hero is amazing payroll end to end software, Only when it works

5.0 6 months ago

Comments: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Pros:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Cons:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Employment Hero Response

6 months ago

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero

SriRam Sudarsan
SriRam Sudarsan
Business Owner in Australia
Verified LinkedIn User
Sports, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Stay away from Employment hero

2.0 3 weeks ago New

Pros:

Nothing, its another version of quick books but you pay more

Cons:

overpriced software for a quick book replica. Very bad customer service who did not even call me but closed the ticket. This happened twice and any questions asked they refer to videos. Negative, There is one small demo of the product. There is no trial period to check the product. There is a one year contract and you cannot leave once you sign up. There is no negotiations with the Employment Hero team since they dont respond

Natasha
Human Resources Recruitment Asst in Australia
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Current Employment Hero Customer

5.0 3 months ago

Pros:

Ease of use and speed in which onboarding can be completed all in one place

Cons:

Sometimes slow response to issues that require assistance

Employment Hero Response

2 months ago

Hi Natasha, Thank you very much for taking the time to leave us a review. It's so great to hear that you've found much value with the platform. We're constantly working on improving so your feedback on the response time is helpful and I've passed it on. Many thanks, Yiying @ Employment Hero

Charlie
Corporate Services Coordinator in Australia
Consumer Goods, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Employment Hero was supposed to make our life easier...

4.0 last year

Comments: Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Pros:

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Cons:

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Employment Hero Response

last year

Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero