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What Is OperationsCommander?

OperationsCommander (OPS-COM;ParkAdmin) uses one database for all parking and security management. The OPS-COM platform offers both a user self-managed portal and an entire administrative interface to customize the system.

OPS-COM can be used to manage all aspects of parking, including temporary permits, parking validation, and parking enforcement.

With integrated remote handhelds and license plate recognition (LPR) cameras, OPS-COM offers in-the-field vehicle validation and traffic control.

Who Uses OperationsCommander?

We serve the parking and security leadership of higher education, hospitals, municipalities, airports, property management, and any organizations focused on improving security and client service.

Where can OperationsCommander be deployed?

Cloud-based
On-premise

About the vendor

  • OperationsCommander
  • Located in Carleton Place, Canada
  • Founded in 1999

OperationsCommander support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

OperationsCommander pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

OperationsCommander does not have a free version but does offer a free trial.

About the vendor

  • OperationsCommander
  • Located in Carleton Place, Canada
  • Founded in 1999

OperationsCommander support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

OperationsCommander videos and images

OperationsCommander Software - User portal - login, create or lookup ticket
OperationsCommander Software - Admin portal - landing page
OperationsCommander Software - Admin portal LPR capture log
OperationsCommander Software - Admin portal - role based permissions
OperationsCommander Software - Admin portal - lot administration
View 6 more
OperationsCommander video
OperationsCommander Software - User portal - login, create or lookup ticket
OperationsCommander Software - Admin portal - landing page
OperationsCommander Software - Admin portal LPR capture log
OperationsCommander Software - Admin portal - role based permissions
OperationsCommander Software - Admin portal - lot administration

Features of OperationsCommander

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Car Park Monitoring
  • Case Management Software
  • Communication Management
  • Compliance Management
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Evidence Management
  • Field Reporting
  • Geographic Maps
  • Incident Mapping
  • Investigation Management Software
  • Parking Access Control
  • Parking Zone Management
  • Payment Processing Software
  • Permit Management
  • Real Time Updates
  • Receipt Management
  • Records Management Software
  • Reservations Management
  • Revenue Management Software
  • Summary Reports
  • Task Management Software
  • Third Party Integrations
  • Ticketing Software
  • Vehicle Tracking
  • Violation Tracking

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EFORCE Software provides agencies with a full suite of web-based products including, CAD, RMS, Mobile, Jail, Court, and Civil.

Reviews of OperationsCommander

Average score

Overall
4.2
Ease of Use
4.3
Customer Service
4.4
Features
3.9
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
22%
4
78%
James
Parking Admin in Canada
Used the Software for: 2+ years
Reviewer Source

Excellent management for Parking and security management. The flexibility and ease of use, Shine

5.0 6 years ago

Comments: Ease of Use, Scale ability, wide functionality, Permits, violations, and incidents managed in one platform. License plate recognition technology included. Customizable permit types, lot definition, waiting lists, & pricing. Full dispatch logging, alarm, and alert processes.
No dealing with 3rd parties for support as all the systems are designed and Managed by Operations Commander

Pros:

User friendly, Mobile friendly, Excellent WIKI and customer support. LPR in three flavors, Hand held, vehicle mobile and stationary. The platform is scale able, allowing the school to start small and then add features with easy steps. Permit less operation along with the ability to use permits in some areas. The built in tools allow flexibility with virtual Lots. So easy to use

Cons:

Its not bilingual, but that is coming in a future version. The CAD system is missing the staff scheduling aspect but that too is on the road map in the future. I cant really find too many cons

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

ParkAdmin is a great product for anyone with basic parking management knowledge.

4.0 6 years ago

Pros:

The software is quite easy to navigate. The price is affordable and allows you to add modules, as needed, rather than pay for unused functionality. The built in chat feature allows customers to communicate with a support person directly (in real time) to find a solution for any issue. The system is designed so that non-technical individuals can setup and maintain parking inventory, enforcement, and customer management. Overall a great product for anyone interested in managing all areas of parking with one solution.

Cons:

I wish I could customize reports on my own. Data needs are ever changing, so being able to design queries whenever needed would be great.

Holly
Dispatcher in Canada
Security & Investigations, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good program!

4.0 7 years ago

Comments: My experience with ParkAdmin has been quite good! It's pretty easy to use but you gotta get the hang of it first.

Pros:

The fact that you can see dispatches while writing another

Cons:

When you have to keep signing in.

Harmony A.
Harmony A.
Operations Assistant in Canada
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

With the many updates implemented in the past few years this product has become a pleasure to use

4.0 6 years ago

Comments: running less different programs

Pros:

I love the versatility! We do multiple things out of this program with the modals it offers. You really can customize it to meet several needs.

Cons:

In the parking quick search bar the drop down menu will produce possible matches (names) for your search - the short cut to click on # of possible results to take you to the full results page has been removed.

OperationsCommander Response

6 years ago

Thanks for the wonderful review! We are constantly trying to improve our platform and it's great to see that the efforts are appreciated by our regular users. I'll be sure to forward your thoughts on the search bar results to the development team for evaluation.

Kim
General Manager, Ancillary Business in Canada
Education Management, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent quality for a more economical price point

4.0 7 years ago

Comments: The ParkAdmin software provides immense value for your money. I found the software to be easy to learn and teach to my staff and very simple to set up our business. It is very simple to navigate through the program and many reports and data are available. The program is customizable for an additional charge and the support staff and technicians have been terrific to deal with. ParkAdmin has made our parking business easier to manage and helped us to realize higher profits from permit sales and parking violations.

Pros:

It is very simple to learn and use. There is an intuitive nature to the program.

Cons:

I have had to request many customizations however that is more due to how we manage our business.

OperationsCommander Response

7 years ago

Thanks for the great review Kim, we do our best to keep improving our system and adding new features to keep our clients happy and successful in their tasks.