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What Is 17hats?

17hats provides a single hub for client communications, proposals, contracts, online payments, project management, bookkeeping, client management, and more. Designed to eliminate busy work, 17hats simplifies repetitive tasks with templates and automated workflows. At home or on the go, more than 40,000 entrepreneurs use 17hats to organize, systemize, get paid faster, grow their businesses, and land more clients.

Who Uses 17hats?

We serve small businesses and solo business owners.

17hats Software - Send a 17hats Contract for binding agreements that can be signed and sent online.
17hats Software - Get paid by your clients faster and easier with 17hats Invoice Documents.
17hats Software - Use 17hats Online Scheduling feature to book all your services and meetings with clients. 17hats offers a robust feature with options you need to fit your business.
17hats Software - Use 17hats Lead Capture Forms to keep your new leads organized and close more business. You can customize your form to send automatic responses and important information to your lead.
17hats Software - Take your business anywhere with the 17hats Mobile App available on Apple and Google.

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Reviews of 17hats

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.4
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
William
William
Chief Operating Officer in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Small business owners wear a lot of hats, this helps to manage many of them easily

5.0 6 years ago

Comments: This truly lives up to its name. I'm not sure how many hats it helps me with as a small business owner, but it sure is close to 17. It saves me time on a daily basis by automating my contracts, invoices, and payment acceptance. I heartily recommend this to anyone who needs a little more time to do work of their business rather than the business of the business.

Pros:

Allows me to create invoices and automate monthly billing. Separates billable work by project. Supports multiple users. Integrates with several payment gateways to automate payments. Handles invoice reminders. Helps with prospecting by providing web publishable intake forms. Includes workflow designs that automate and track projects by stages. One huge thing this has done for us is to streamline the quote to contract to invoice process. Each is handled and triggered by the previous step. We create quotes and upon acceptance the agreement is sent. Upon electronic signature of the agreement the invoice is created and sent. It provides some lightweight bookkeeping features but also integrates with Quickbooks Online.

Cons:

We deal with some billing that requires calculation in sub-penny increments and the billing suite performs rounding errors because it cannot calculate below 2 decimal places. I also wish there were a full api for lead intake. The lead forms work well, but cannot be styled to match the landing pages we use for inbound marketing.

Nancy
Nancy
Virtual Assistant in US
Verified LinkedIn User
Publishing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The Potential Is There!

4.0 5 years ago

Comments: I was looking for a platform that could serve several functions at a reasonable price point. I found it in 17 Hats, and I’m always learning something new.

Pros:

It’s comprehensive. I was looking for an all-in-one solution for booking, invoicing, and workflow management.

Cons:

The Booking function doesn’t have all the features you see in other booking platforms such as manual scheduling and schedule blocking. It’s a little clunky but I believe it’s still being developed.

Jennifer
Owner in US
Writing & Editing, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Poor Quality

1.0 3 years ago

Comments: Pretty awful. I learned of 17 hats at a convention. I am in the wedding industry and create one of a kind ceremonies for couples. After speaking with the reps, I was convinced that 17 hats would be easy and be of great help for streamlining my business. I spent at least 30 hours watching videos and inputting data, templates, questionnaires and still was not successful. It seemed to be an endless learning curve for me. I even bought the business tips videos at an additional fee thinking that would help. It was more about how to grow my business rather than helping me understand 17 hats. Once I decided to close my account, they were helpful in guiding me however, they did not ask me what they could have done better. Very disappointing.

Pros:

I liked the idea of templates, streamlining and having everything in one place.

Cons:

Where do I begin? Customer service is only via text messaging or email and response takes up to 3 hours. I cannot speak to anyone on the phone which was extremely frustrating. All the learning is through videos and I think the videos are well done, however, I prefer a more personal approach. The learning curve for me was extremely high as I am not a techy person to begin with. I even bought the additional business tips videos and that was more of a how to grow my business verses how to work with 17 hats. Eventually, I gave up because there was so much to learn. It was a complete waste of my time and money.

crystal
Owner in US
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best all around business software

5.0 3 months ago

Comments: See above. I have been with 17hats since it began 10 years ago and while I’ve looked at out software from time to time. 17 hats has everything I need at a decent price

Pros:

I love that this software has everything we need for our business. Income and expenses tracking, billing and contracts, automated reminders to clients, email templates. It has everything you need for business and customer management.

Cons:

I can’t think of any it really works great

Laura
Photographer in Canada
Photography, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Efficient and User Friendly Software Management

5.0 4 years ago

Comments: Overall, I love that I can organize my projects, send quotes, contracts and invoices all from the same place. I also love that I have streamlined workflows for each different type of project all saved in 17Hats.

Pros:

I love 17Hats. I use it for every single one of my projects and I love the organization it provides me within my business. My workflow is so streamlined thanks to 17Hats!

Cons:

The only downside that I can see about 17Hats is that the quality of their bookkeeping is not as thorough or beneficial as other accounting software. I have to manually enter all of my expenses and I wish there was an option for me to take pictures of my receipts. I also wish I had the ability to automate some of my monthly/annual expenses so that I didn't have to enter them every time.