--- description: Learn more about Remote Monitoring and Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Remote Monitoring and Management Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Remote Monitoring and Management](/software/144309/atera) # Remote Monitoring and Management Canonical: https://www.capterra.ca/software/144309/atera Page: 1 / 20\ Next: [Next page](https://www.capterra.ca/software/144309/atera?page=2) > Cloud-based IT management platform combining RMM, PSA, helpdesk, patch management, remote access, and billing in one place. > > Verdict: Rated **4.5/5** by 461 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Remote Monitoring and Management? Managed service providers (MSPs) and internal IT departments at organizations of all sizes, from small businesses to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 461 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - AI/Machine Learning - Activity Dashboard - Adaptive Learning - Alerts/Notifications - Asset Tracking Software - Autonomous Task Execution - Change Management Software - Customer Database - Device Auto Discovery - Endpoint Protection Software - File Sharing Software - IT Asset Management Software - IT Asset Tracking - Incident Management Software - Knowledge Base Management - Knowledge Management Software - Multi-Channel Communication - Network Analysis - Patch Management Software - Performance Monitoring - Personalization Software - Predictive Analytics Software - Prioritization - Real-Time Data - Real-Time Monitoring - Remote Access/Control - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Session Recording - Third-Party Integrations - Ticket Management - Unattended Access - Workflow Automation - Workflow Management Software ## Integrations (56 total) - Acronis Cyber Platform - Acronis Cyber Protect - AnyDesk - Axcient x360Cloud - Axcient x360Recover - Axcient x360Sync - Azure Active Directory Domain Services - Azure Portal - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - Clockify - CrossClave ... and 41 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.ca/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.ca/directory/34833/ai-it-agents/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.ca/directory/10017/patch-management/software) - [Network Monitoring Software](https://www.capterra.ca/directory/30019/network-monitoring/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.ca/software/170018/manageengine-desktop-central) — 4.6/5 (1907 reviews) 2. [Action1](https://www.capterra.ca/software/180609/action1-rmm) — 4.9/5 (239 reviews) 3. [NinjaOne](https://www.capterra.ca/software/165889/ninjaone) — 4.7/5 (299 reviews) 4. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (805 reviews) 5. [Iru](https://www.capterra.ca/software/181954/Iru) — 4.9/5 (510 reviews) ## Reviews ### "A practical tool for monitoring and managing endpoints." — 4.0/5 > **Varshini** | *August 17, 2026* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. > > **Cons**: There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. > > I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work ----- ### "Atera allows remote connection (and doesn't blow up immediately)" — 5.0/5 > **John** | *January 8, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. > > **Cons**: The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. > > Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. ----- ### "Decent product, but remote access needs improvement" — 3.0/5 > **Kian** | *June 8, 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Atera is fairly easy to navigate and has a decent layout for ticket management, patch management, and keeping devices organised. It gives you the main tools you need in one place, and for basic day-to-day IT support it can be useful. > > **Cons**: The product feels quite average overall. The biggest issue for me is the remote access software, which can be unreliable at times. Connections are not always smooth, performance can feel slow, and it can make supporting users more frustrating than it should be. Some areas also feel like they need more polish. > > My overall experience with Atera has been okay, but not amazing. It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. For the price, I would expect a smoother and more reliable experience. It is usable, but there is definitely room for improvement. ----- ### "Affordable price, generally a reliable platform" — 4.0/5 > **Tom** | *July 19, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. > > **Cons**: Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. > > A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). ----- ### "Atera Review" — 4.0/5 > **Tonia** | *April 29, 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: What I liked most is how easy this product is to use. It is ready to import your data right out of the box. > > **Cons**: When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload. > > Overall, this is a great tool\! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.ca/software/144309/atera?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/144309/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data