What Is Atera?

Atera offers a comprehensive monitoring and management software for MSPs and IT Departments. The platform provides one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps IT professionals scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician. Try Atera for free today!

Who Uses Atera?

Atera is the ultimate all-in-one RMM for MSPs and IT Departments. It has everything you need in one integrated solution including unlimited devices for a fixed monthly cost. Try Atera for free today.

Where can Atera be deployed?

Cloud-based
On-premise

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 23 others

Languages

English, French, German

Atera pricing

Starting Price:

US$99.00/month
  • Yes, has free trial
  • No free version

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$99.00/month.

Pricing plans get a free trial

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 23 others

Languages

English, French, German

Atera videos and images

Atera Software - Ultimate All-in-One IT Management Solution
Atera Software - Unlimited Devices, You Just Pay per Technician
Atera Software - Remote Access Included
Atera Software - Easy IT Automation
View 5 more
Atera video
Atera Software - Ultimate All-in-One IT Management Solution
Atera Software - Unlimited Devices, You Just Pay per Technician
Atera Software - Remote Access Included
Atera Software - Easy IT Automation

Features of Atera

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking Software
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CMDB Software
  • CPU Monitoring
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support Software
  • Customizable Reports
  • Customization
  • Dashboard Software
  • Deployment Management
  • Diagnostic Tools
  • Document Management Software
  • Event Logs
  • File Sharing Software
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management Software
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Internet Usage Monitoring
  • Inventory Management Software
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management Software
  • Live Chat Software
  • Maintenance Scheduling
  • Network Analysis
  • Network Monitoring Software
  • Network Wide Management
  • Patch Management Software
  • Performance Monitoring
  • Policy Management Software
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Scheduling Software
  • Screen Sharing Software
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Supplier Management
  • Support Ticket Management
  • Task Management Software
  • Third Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management Software

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Reviews of Atera

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.5
Features
4.2
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
John
John
Systems Administrator in US
Verified LinkedIn User
Automotive, 5,001-10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Perfect Fit for Many Scenarios

5.0 4 months ago

Comments: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Pros:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Cons:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Atera Response

3 months ago

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We will definitely let our Support Team know that you've had a great experience - it will make their day

Paul
Paul
Technical Manager in United Arab Emirates
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Mid-level RMM and PSA solution

4.0 7 months ago

Comments: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pros:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Cons:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternatives Considered: ManageEngine ServiceDesk Plus and Autotask PSA

Reasons for Choosing Atera: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Switched From: Freshdesk and Join.Me

Reasons for Switching to Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.

Atera Response

3 months ago

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

James
COO in US
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Quality has gone downhill

2.0 4 years ago

Comments: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pros:

The price point for this product is excellent, if it worked properly.

Cons:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Atera Response

2 years ago

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

Carlos
Network And Systems Administrator in US
Food Production, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source

I have been using atera and its been one of the greatest tool I ever used

5.0 3 months ago

Comments: Overall is a great experience, as a sole IT admin this tool is fantastic!, i cant even learn all its features it has so many features, one of the best things that you can have is the free webinars, and constant developing and upgrading, thats what makes a software company great!

Pros:

the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!!

Cons:

I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again

Alternatives Considered: TeamViewer

Reasons for Choosing Atera: Lack of real remote capabilities

Reasons for Switching to Atera: Pricing

Atera Response

2 months ago

Hey, thanks so much for this 10 out of 10 review! I am so happy to hear that you are taking full advantage of our remote connection, and that you find installing the Atera agent so easy. That's the goal, so I'm glad to hear we are succeeding with you! I understand your hesitations about 2FA and that it can take some extra time. However, Atera takes security extremely seriously, and it is for this reason that it is mandated. If you ever have any problem though, please reach out to our support team at [email protected] and they will be happy to look into those mobile login issues. I hope you continue to enjoy our services, and keep on using Atera to it's fullest potential!

Brandon
CTO in US
Computer & Network Security, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great MSP Product

5.0 8 months ago

Comments: I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll. That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company!

Pros:

The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

Cons:

If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

Alternatives Considered: Auvik, SolarWinds Service Desk, NinjaOne, Autotask PSA, LionDesk and Zendesk Suite

Reasons for Choosing Atera: I needed something with more options, and functionality.

Switched From: Spiceworks

Reasons for Switching to Atera: Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.

Atera Response

8 months ago

Thank you for the very kind and detailed review, Brandon! You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish. In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements.