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What Is Atera?

Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work. This includes Remote Monitoring & Management, Helpdesk, IT Automation, Ticketing, and Reporting – all under one roof. Our pay-per-tech model allows IT teams & MSPs to optimize and scale operations across unlimited devices, while reducing menial tasks so they can focus on the work that matters most.

Who Uses Atera?

Atera is the ultimate all-in-one IT management platform. With unlimited devices for a fixed cost, Atera has everything you need in one solution. Try Atera for free: https://www.atera.com/signup

Where can Atera be deployed?

Cloud-based
On-premise

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 23 others

Languages

English, French, German

Atera pricing

Starting Price:

US$129.00/month
  • Yes, has free trial
  • No free version

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$129.00/month.

Pricing plans get a free trial

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 23 others

Languages

English, French, German

Atera videos and images

Atera Software - Ultimate All-in-One IT Management Solution
Atera Software - Unlimited Devices, You Just Pay per Technician
Atera Software - Remote Access Included
Atera Software - Easy IT Automation
View 5 more
Atera video
Atera Software - Ultimate All-in-One IT Management Solution
Atera Software - Unlimited Devices, You Just Pay per Technician
Atera Software - Remote Access Included
Atera Software - Easy IT Automation

Features of Atera

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Tracking Software
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CMDB Software
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support Software
  • Dashboard Software
  • Deployment Management
  • Diagnostic Tools
  • Document Management Software
  • Event Logs
  • File Sharing Software
  • For MSPs
  • IT Asset Management Software
  • IT Asset Tracking
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Inventory Management Software
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management Software
  • Maintenance Scheduling
  • Network Analysis
  • Network Monitoring Software
  • Network Wide Management
  • Patch Management Software
  • Performance Metrics
  • Performance Monitoring
  • Policy Management Software
  • Problem Management
  • Project Management Software
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling Software
  • Screen Sharing Software
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management Software

Alternatives to Atera

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Pulseway is an all-in-one ITSM Software with robust features, powerful automation, and endless integrations.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Miradore is a cloud-based MDM / UEM platform that provides a smarter way to securely manage Android, iOS, macOS, and Windows devices.
Auvik's software simplifies & automates network monitoring & management to give you complete network visibility & control.
Datto RMM is a secure, single platform for MSPs to remotely monitor, manage and support endpoint devices across your customer base.
Mechanical CAD, design validation, product data management, design communication, and CAD productivity tools in a single package.
Zoom Events and Webinars help customers host virtual and hybrid events and large-scale broadcasts.

Reviews of Atera

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.5
Features
4.3
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Robert
Robert
Information Technology Manager in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Atera is the clear winner in the IT management space

5.0 5 months ago

Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Pros:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Cons:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives Considered: N-sight, Kaseya VSA and NinjaOne

Reasons for Switching to Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Paul
Paul
Technical Manager in United Arab Emirates
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Mid-level RMM and PSA solution

4.0 2 years ago

Comments: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pros:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Cons:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternatives Considered: ManageEngine ServiceDesk Plus and Autotask PSA

Reasons for Choosing Atera: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Switched From: Freshdesk and GoTo Meeting

Reasons for Switching to Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.

Atera Response

2 years ago

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

Verified Reviewer
Verified LinkedIn User
Legal Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Essential tools for onsite and remote IT

5.0 2 months ago New

Comments: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Pros:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Cons:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Sara
Engineer in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

This review won't be positive

1.0 last month New

Pros:

I tried Atera via trial. First of all you have install agent on your primary domain controller, you cannot use another domain client. Scan works only for machines on the same subnet of PDC. Even if you add another network to scan. So i uninstalled the program: the uninstallation does not remove the scheduled task (and the folder). You also have to remove manually namp e pcap. Agent uninstallation does not uninstall the remote access feature. You have to remove it manually.

Cons:

you have install agent on your primary domain controller, you cannot use another domain client (if you do so, the scanned devices will remain grey). Agent uninstallation does not uninstall the remote access feature. You have to remove it manually.

Alec
IT Manager in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing RMM and PSA All-In-One!

5.0 3 months ago

Comments: We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier.

Pros:

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

Cons:

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it.