--- description: Learn more about Remote Monitoring and Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Remote Monitoring and Management Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Remote Monitoring and Management](/software/144309/atera) # Remote Monitoring and Management Canonical: https://www.capterra.ca/software/144309/atera Page: 1 / 20\ Next: [Next page](https://www.capterra.ca/software/144309/atera?page=2) > Cloud-based IT management platform combining RMM, PSA, helpdesk, patch management, remote access, and billing in one place. > > Verdict: Rated **4.5/5** by 459 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Remote Monitoring and Management? Managed service providers (MSPs) and internal IT departments at organizations of all sizes, from small businesses to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 459 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring - Barcode/Ticket Scanning - Chat/Messaging - Collaboration Tools - Configuration Management - Customer Database - Customer Support Software - Dashboard Software - Data Import/Export - Deployment Management - Device Auto Discovery - File Sharing Software - For MSPs - IT Reporting - Incident Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Monitoring - Multi-Channel Communication - Natural Language Processing - Network Analysis - Network Wide Management - Patch Management Software - Performance Metrics - Performance Monitoring - Personalization Software - Policy Management Software - Real-Time Data - Real-Time Monitoring - Release Management - Remote Access & Monitoring - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Screen Sharing Software - Self Service Portal - Simple Network Management Protocol (SNMP) - Ticket Management - Time & Expense Tracking - Unattended Access - Vulnerability Scanning ... and 35 more features ## Integrations (53 total) - Acronis Cyber Protect - Acronis Cyber Protect Cloud - AnyDesk - Autotask PSA - Axcient - Azure Active Directory Domain Services - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - ConnectWise PSA - Cynet 360 - Domotz - Emsisoft Anti-Malware ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.ca/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.ca/directory/34833/ai-it-agents/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.ca/directory/10017/patch-management/software) - [Network Monitoring Software](https://www.capterra.ca/directory/30019/network-monitoring/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.ca/software/170018/manageengine-desktop-central) — 4.6/5 (1860 reviews) 2. [Action1](https://www.capterra.ca/software/180609/action1-rmm) — 4.9/5 (239 reviews) 3. [NinjaOne](https://www.capterra.ca/software/165889/ninjaone) — 4.7/5 (298 reviews) 4. [Iru](https://www.capterra.ca/software/181954/Iru) — 4.9/5 (493 reviews) 5. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.2/5 (253 reviews) ## Reviews ### "Efficient and User-Friendly IT Management Platform" — 5.0/5 > **Chinedu** | *May 14, 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform. The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. > > **Cons**: Some advanced features can take time to learn, and occasional bugs or delays may happen during updates. More customization options would also be helpful. > > Overall, my experience with Atera has been very positive. It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization. The platform offers good value for money, reliable customer support, and an intuitive experience for managing IT tasks efficiently. ----- ### "Affordable price, generally a reliable platform" — 4.0/5 > **Tom** | *July 19, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. > > **Cons**: Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. > > A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). ----- ### "Decent product, but remote access needs improvement" — 3.0/5 > **Kian** | *June 8, 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Atera is fairly easy to navigate and has a decent layout for ticket management, patch management, and keeping devices organised. It gives you the main tools you need in one place, and for basic day-to-day IT support it can be useful. > > **Cons**: The product feels quite average overall. The biggest issue for me is the remote access software, which can be unreliable at times. Connections are not always smooth, performance can feel slow, and it can make supporting users more frustrating than it should be. Some areas also feel like they need more polish. > > My overall experience with Atera has been okay, but not amazing. It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. For the price, I would expect a smoother and more reliable experience. It is usable, but there is definitely room for improvement. ----- ### "Atera Review" — 4.0/5 > **Tonia** | *April 29, 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: What I liked most is how easy this product is to use. It is ready to import your data right out of the box. > > **Cons**: When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload. > > Overall, this is a great tool\! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included. ----- ### "Ayer’s & Post Oak Tech" — 5.0/5 > **Ruben** | *April 24, 2025* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: It was easier to use. It was responsive, no lag whatsoever when connecting to a client. The portal was really clean and adding users/sites was not difficult. > > **Cons**: Their customer support is not that great. They do not have “on demand” Connectivity. It was difficult to onboard remote clients. Entry costs for small support business was to high. > > Just for monitoring process was great. Ease of remote into the user. It required a lot of reading to take advantage of it. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.ca/software/144309/atera?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/144309/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data