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What Is Little Hotelier?

Trusted by most small, independent properties globally, the Little Hotelier platform helps you get more reservations, control your operations, understand your business, have a website, take direct bookings online, & process payments - even on-the-go with our free mobile app. Designed and built with small properties in mind, our platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away. Try free for 30 days. No Credit Card. Cancel anytime.

Who Uses Little Hotelier?

Designed and built specifically for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins, and camping accommodation.

Little Hotelier Software - Drag and drop calendar to easily create and manage your reservations.
Little Hotelier Software - No more double bookings! All your channels will auto-update whenever a booking is made
Little Hotelier Software - Manage your property on-the-go with our free mobile app
Little Hotelier Software - Easily create or update your website in as little as 10 minutes, no web design experience necessary!
Little Hotelier Software - Get online direct bookings when you connect our booking engine to your website or Facebook

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Reviews of Little Hotelier

Average score

Overall
4.0
Ease of Use
4.1
Customer Service
3.8
Features
3.6
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steve
Steve
Owner in Canada
Verified LinkedIn User
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source

Awesome software for a micro operation.

5.0 2 years ago

Comments: It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer.

Pros:

Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.

Cons:

Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!

SiteMinder Response

2 years ago

Hi Steve, We are grateful you took the time to provide such a positive recommendation. We are thrilled to learn that you find it simple to use the various capabilities of Little Hotelier, including Integration, Flexibility, Reporting, and Analytics. We are over the moon to learn that our team of customer care representatives has been providing you with excellent service. The good news is that we have colour codes in the calendar, and you can look them up at this link: https://learn.littlehotelier.com/s/article/BELH-display?language=en AU#colour-scheme. We hope that this makes it easier to browse visually around the site. We take every piece of feedback seriously and work hard to ensure that our customers always have a positive experience when travelling with us. Join us in the chat if there is anything that you need assistance with. One of our employees will respond to your inquiry as soon as they can. Warmest, Ereena

Catherine
Manager in Qatar
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple and easy to use

4.0 3 years ago

Comments: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pros:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Cons:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

SiteMinder Response

3 years ago

Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica

Agata
Digital Sales in Germany
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

This tool works (no always) but customer care sucks

1.0 last month New

Comments: Attention! If you have a structure outside Italy you CANNOT purchase the FLEX package even if they sell it to you in the contract.
They will only tell you later and without warning: you have to continue with the premium pack without alternatives.
There have also been channel connection errors with "unexplained" causes for which they do not take responsibility for the negative impact on your bookings.
No sign of apology for neither the first nor second point.

Pros:

Easy to use, but not very user-firendly.

Cons:

They simple don't care about you and the problems you may have

Melanie
OWNER in UK
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Fantastic product and service.

5.0 3 years ago

Comments: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Pros:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Cons:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

SiteMinder Response

3 years ago

Hi Melanie, Thank you very much for taking the time to leave a review. We really appreciate your feedback. Please, don't hesitate to reach out to us if you need help with anything along the way. Our support team is available 24/7 via chat for any inquiries you may have. We loved hearing your thoughts and so greatly appreciate your partnership with us, Melanie! Kindest, Jessica.

Olga
Innkeeper in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

6 years and many more to come happy customer

5.0 3 years ago

Comments: Live customer service is precious

Pros:

Reliable and simple to use yet versatile

Cons:

Small business affordable. Good value for what it offers.

SiteMinder Response

3 years ago

Hi Olga, Thank you so much for sharing your experience with us and other hoteliers. It's customers like you that make what we do so worthwhile. We are so happy to hear you have been with us for 6 years. That's a milestone. We will keep working to innovate and make sure you keep having a great experience with us. Thanks again for all your support and kind words. Warmest, Jessica