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Little Hotelier logo

Little Hotelier

Little Hotelier Overview:

What Is Little Hotelier?

Running a small hotel is simple with Little Hotelier – the all-in-one system built for small accommodation providers. Recently voted 🥈#2 Property Management System in the HotelTechReport Awards 2025, it gives you the tools to do what the big properties do, in a way that works for you.
With Little Hotelier you get:
• A perfectly-sized property management system built for the way you operate
• A commission-free booking engine to drive direct bookings
• A powerful channel manager to connect with top online channels
• A website builder to create or refresh your site
• Insights and reports to guide smarter decisions
• Built-in payments that save you time on every booking
• The ability to list on metasearch sites like Google Hotel Ads
• Tailored pricing recommendations powered by real-time property and market data.

Who Uses Little Hotelier?

Designed and built specifically for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins, and camping accommodation.

Where can Little Hotelier be deployed?

Cloud-based
On-premise
Little Hotelier Software - At the heart of Little Hotelier is the Calendar. A simple tool that keeps every reservation organised in one place, giving you complete control and visibility of your bookings.
Little Hotelier Software - Little Hotelier Pay offers you a convenient and secure way to process all payments across your property.
Little Hotelier Software - Get access to the world’s #1 booking engine from Little Hotelier, and take direct bookings through your own website, social media or use your booking engine as a direct booking webpage and get online quickly
Little Hotelier Software - Manage your property on-the-go with our free mobile app
View 5 more

Overall rating

See all reviews
Based on 220 reviews
4.0
Write a Review!

Reviews sentiment

Positive
74%
Neutral
10%
Negative
16%

Starting Price

US$109.00
Per User, Per Month

Free trial

About the vendor

  • SiteMinder
  • Located in Sydney, NSW, Australia
  • Founded in 2012

Little Hotelier support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Brazil, Canada, Germany

Countries available

Countries where the product is available. Note: Customer support may not be accessible in that country.

  • Argentina
  • Australia
  • Brazil
  • Canada
  • Germany
  • Indonesia
  • Ireland
  • Italy
  • Malaysia
  • Mexico
  • New Zealand
  • Philippines
  • Portugal
  • Singapore
  • Spain
  • Thailand
  • United Kingdom
  • United States

Languages

English, German, Indonesian, Italian, Portuguese

Languages

Languages that the product is available in.

  • English
  • German
  • Indonesian
  • Italian
  • Portuguese
  • Spanish
  • Thai

Features of Little Hotelier

  • Activity Dashboard
  • Booking Management
  • Booking Notes
  • CRM Software
  • Calendar Management
  • Channel Analytics
  • Channel Management Software
  • Customer Support Software
  • Dynamic Pricing
  • For Hostel/Dorm Managers
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Housekeeping Management
  • Inventory Control Software
  • Inventory Management Software
  • Multi-Channel Management
  • Online Booking
  • Order Management Software
  • Partner Management
  • Payment Processing Software
  • Point of Sale (POS)
  • Promotions Management
  • Rate Management
  • Registration Management
  • Rental Property Management Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Room Inventory
  • Self Check-In/Check-Out
  • Third-Party Integrations

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Capterra verified reviews for Little Hotelier

Overall rating

4.0
Based on 220 reviews
Write a Review!

Filter reviews (220)

Most Helpful Most Recent
Jeroen
General Manager in Netherlands
Hospitality, 2–10 Employees
Used the Software for: 1-5 months

"Review of LittleHotelier"

June 3, 2025
4.0
Positive: it delivers all the basic options as promised. Missing some advances features, but aware of the 'basic' standard.
Pros:
Straightforward functions, fast helpdesk support. Onboarding process was very easy, no nonsense approach.
Cons:
Limited rate setup/functionalities: missing the ability to derive ALL room rates from one single rate.
Reviewer Source

SiteMinder Response

June 7, 2025

Hi Jeroen, Thank you for your feedback! We're glad to hear you had a smooth onboarding experience and that our support has been responsive. It's great to know the system is delivering the core functions you expected. We appreciate your input. These are valuable suggestions and we’ll be sure to pass them along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

Anne
Owner operator in Australia
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Source: SoftwareAdvice

"Site Minder, not Little Hotelier"

March 4, 2025
3.0
Slow to put funds through, quick to take commissions
Pros:
Australian based. Although really runs as Site Monder, not Little Hotelier
Cons:
I took advice form a fellow hotelier and left Preno. Probably shouldn't have. Functionality seems to have glitches regularly. Today the room closure function doesn't work. The other day the entire (global) site was down on a Saturday! UGH
Reviewer Source

SiteMinder Response

March 13, 2025

Hi Anne, We deeply apologise for the frustration and disappointment you've experienced. We genuinely appreciate the time you’ve taken to bring your concerns to our attention. We’d love to connect with you to address any issues you may have encountered. If give us the opportunity, don’t hesitate to reach out to me at [email protected] , and I’ll ensure you receive the support you need. Warm regards, Zidane Doshi

KATHLEEN
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months

"[sensitive content hidden] THE BEST REP I EVER EXPERIENCED"

May 27, 2025
5.0
My experience was a win win all the way around I could not have gotten any luckier [sensitive content hidden] is a wonderful communicator and he knew exactly what my issues were and I know he could sense my stress and frustration, I love technology I just wish I was more educated in the field. [sensitive content hidden] is extremely educated he knows Little hotelier platform inside and out and backwards and forwards he was patient kind considerate and so very helpful I would like to thank him again. If not for his knowledge I would have probably abandoned this software and gone back to the company I use to have. I used the same company for 21 years and the gentleman retired and a new owner purchased the company and things started to become difficult to navigate. I feel so refreshed and much better all because of [sensitive content hidden] honestly no joke he really stayed by my side until I was able to reach my goal thank you again
Pros:
I had an extremely hard time yesterday and today I spoke with [sensitive content hidden] and he literally saved my day week month and year it was [sensitive content hidden] I liked the most
Cons:
absolutely no cons it was easy to follow his instructions, I was using another company for years and I was able to pick up the phone and call and speak to them directly they would take over my computer and fix the problems that I created due to my lack of understanding, it took me time to get use to texting back and forth with reps from hotelier and I now today for the very first time found [sensitive content hidden] and he was wonderful it was as if I was actually speaking to him on the phone instead of having to text him
Reviewer Source

SiteMinder Response

June 7, 2025

Hi Kathleen, Thank you so much for your feedback. We’re truly glad to hear that Ravi was able to support you so effectively. It's wonderful to know that his patience, communication, and expertise made such a positive impact. We’ll be sure to pass along your appreciation to him and the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

Thomas
Owner and Manager in Romania
Hospitality, 2–10 Employees
Used the Software for: 1+ year

"After setup is done, easy doing."

May 15, 2025
4.0
After setup is done, easy doing. Really helpfull, as wellas the user managing is easy.
Pros:
After setup is done, easy doing. Little Hotelier app on IOS is working good.
Cons:
If you not working on Little Hotelier and you come back after some minutes and want to open a reservation it's not possible. First you have to reload the page. It's not depending the browser and/or cookies setting/history... Little Hotelier app on Android is not reloading automatically, not an issue of phone or setting.
Reviewer Source

SiteMinder Response

May 21, 2025

Hi Thomas, Thank you for sharing your feedback! We're happy to hear that once setup is complete, you’ve found Little Hotelier easy to use and that the iOS app has been working well for you. It's also great to know that user management has been helpful. We appreciate your detailed input regarding page reload issues and the Android app's issue. We’ve passed this along to our team for further review. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

Jen
Director in Australia
Hospitality, 2–10 Employees
Used the Software for: 2+ years

"Little Hotelier Support"

June 26, 2025
5.0
Very happy with my experience as the problem was corrected fairly quickly and [sensitive content hidden] was good to talk to. He also asked if I had anything else I needed help with.
Pros:
[sensitive content hidden] was super helpful. I had to get him to call me back as I was interrupted during the call. He helped me work through my direct booking and mapping issue.
Cons:
It was all good. I didn't have any concerns with the service that I was provided. I find it easier to talk on the phone rather than the chat option.
Reviewer Source

SiteMinder Response

July 6, 2025

Hi Jen, Thank you for your feedback! We're so pleased to hear that Dawn was helpful and able to resolve your direct booking and mapping issue efficiently. We understand that speaking over the phone can sometimes be easier than chatting, and we're glad Dawn made the experience a positive one for you. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

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