17 years helping Canadian businesses
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What Is Tidio?

Tidio is an AI-powered help desk platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value requests. Free plans available

Who Uses Tidio?

Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.

Where can Tidio be deployed?

Cloud-based
On-premise

About the vendor

  • Tidio
  • Located in London, UK
  • Founded in 2013

Tidio support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Brazil, Canada, Chile and 17 others

Languages

Dutch, English, French, German, Italian and 2 others

Tidio pricing

Starting Price:

US$29.00/month
  • Yes, has free trial
  • Yes, has free version

Tidio has a free version and offers a free trial. Tidio paid version starts at US$29.00/month.

Pricing plans get a free trial

About the vendor

  • Tidio
  • Located in London, UK
  • Founded in 2013

Tidio support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Brazil, Canada, Chile and 17 others

Languages

Dutch, English, French, German, Italian and 2 others

Tidio videos and images

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Features of Tidio

  • AI/Machine Learning
  • Activity Dashboard
  • Alerts/Escalation
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • CRM Software
  • Chat/Messaging
  • Chatbot Software
  • Code-free Development
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Support Software
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Email Management Software
  • Engagement Tracking
  • Feedback Management
  • Geotargeting
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Qualification
  • Live Chat Software
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Personalization Software
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Workflow Management Software

Alternatives to Tidio

Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Live Chat & Business Messenger with omnichannel features: Calls, Live Chat, Instagram, WhatsApp, Integrations and more. All in one app.
Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales. Learn more about LiveChat
Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial. Learn more about LiveAgent
Modern live chat and chatbot solution facilitating personal communication between you and your customers.
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Landbot-io is a no-code chatbot platform that empowers businesses to build frictionless conversational experiences from end-to-end.

Reviews of Tidio

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steven
Steven
system technique in US
Verified LinkedIn User
Management Consulting, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Quick response to the customer

4.0 3 months ago

Comments: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question

Pros:

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Cons:

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

María
Content creator in Spain
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

So far so good

5.0 2 years ago

Comments: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Pros:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Cons:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Alternatives Considered: WhatsApp and Chatbot

Reasons for Switching to Tidio: Chatbot was trash, and whatsapp is VERY comfortable for me, but it adds an extra screen switching (to start the chat you have to redirect to whatsapp), also it exposes the customer to giving their phone number (which they maybe wouldn't want to do) lastly it would leave no option for PC users, because they don't have whatsapp.

Fon
Fon
CPO in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Support team is like waiting for Christmas

1.0 last year

Comments: I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.

Pros:

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Cons:

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Daniel
Director in UK
Paper & Forest Products, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Tidio for eCommerce

5.0 2 years ago

Comments: So far so good. Don't have any complaints.

Pros:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Cons:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Bonnie
Owner in US
Entertainment, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

A must-have for businesses that rely on online sales

5.0 2 years ago

Comments: We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of that. The analytics and the tracking of user behavior is on point. The ease of creating chat bots and canned responses and the overall look and presentation of the widget, as well as seamless integration with Wordpress makes us feel like it's going to be great for business. We are still in the free trial and have already received one booking because the customer was able to ask for a discount code through chat. We love it.

Pros:

I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales.

Cons:

The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us.

Alternatives Considered: Zipwhip, Facebook Apps and Tabs and Heymarket

Reasons for Switching to Tidio: We saw it used on another business's website and really enjoyed it. Signed up for the free trial and loved ease of use.

Sydney
Sydney
Information Technology Engineer in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

A Catalyst for AI-driven Customer Service and Support.

5.0 2 months ago

Comments: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Pros:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Cons:

Tidio provides excellent customer support and services hence I have nothing to complain about.

Margaret
Owner in US
E-Learning, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

The Tideo Chat Experience

4.0 3 months ago

Comments: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Pros:

It helped me to communicate with my customers when I wasn't able to be online.

Cons:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Lydia
Teacher in Uganda
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Tidio is smart in customer support

5.0 4 months ago

Comments: Helps me respond to customers who contact us with questions

Pros:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Cons:

Pricing to remove branding is still too expensive

Tigaiza
Research Assistant in Uganda
Research, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Easy and faster in resolving issues

5.0 4 months ago

Comments: I use the tool to offer chat on my personal smaller website

Pros:

The interface and Lyro AI solves questions faster and accurately

Cons:

Pricing of the solution as the tool is too expensive to use

Bahat
Web developer in Uganda
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Cheap live chat software

5.0 4 months ago

Comments: I use Tidio on a small scale to respond to customer's questions through live chat

Pros:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Cons:

Sometimes the notification would failt to pop up making me miss chats in real time

timothy
quality controller in Uganda
Pharmaceuticals, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

UNQIUE

4.0 last year

Pros:

Easiest way of attending to clients in the shortest time at ago

Cons:

Delay in approvaling accounts and disable them without giving a clear reason

viv
chief people officer in Uganda
Apparel & Fashion, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

support 24/7

5.0 last year

Pros:

customer support is very super to extent of reponding at any time

Cons:

slowly on loading hence needs some update for the best experience

ofwono
Operator CCR in Uganda
Building Materials, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple and Fast

4.0 last year

Pros:

Provides the cheapest platform to communicate to clients effectively

Cons:

The support team does not respond to inquiries in time and has slow software loading

Mwiraguzu
Content creator in Uganda
Broadcast Media, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

canned responses makes it easy

5.0 last year

Pros:

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Cons:

Pricing is high where you even pay to remove branding on the software

Abel
software engineer in US
Accounting Software, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Good live chat tool

5.0 last year

Pros:

Software has a good interface for chatting with clients in the application

Cons:

Pricing is expensive to use per month per user

Kenneth
Communication Professional in Uganda
Broadcast Media, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Tidio simplifies my working remotely

5.0 2 years ago

Comments: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time

Pros:

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Cons:

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Luz
Sales Development Representative in Spain
Automotive, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

for the firsts steps on the company it is really good

5.0 last year

Pros:

I like how chat is handled, is easy to set up and speak with clients

Cons:

As far as I know, could have more functionallities.

Edson
CEO in Colombia
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great chatbot and live chat for the customer seervice and sales.

5.0 2 years ago

Comments: We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients.

Pros:

Very easy to learn and very competitive price

Cons:

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.

Kutosi Ivan
software engineer in Uganda
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

best live chat alternative

5.0 2 years ago

Pros:

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

Cons:

The software does not have the ticketing system and knowledgebase

Ugo
Directeur in France
Events Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Outdoormix Festival review

4.0 2 years ago

Comments: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.

Pros:

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

Cons:

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Adam
Business Director in UK
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Very helpful tool

5.0 2 years ago

Comments: Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business.

Pros:

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

Cons:

I am satisfied with the platform overall.

Nayef
Ceo in Türkiye
Online Media, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Recommended for every e-commerce store

5.0 2 years ago

Comments: Recommended for every website especially the E-commerce stores

Pros:

Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good

Cons:

more plans for starters or the small businesses to mix the live chat and chatbots in the same plan

Verified Reviewer
Verified LinkedIn User
Professional Training & Coaching, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Get Tidio if you want to stay connected to your clients and are using a WordPress website

5.0 2 years ago

Pros:

Chatting live and seamlessly with clients and site visitors.

Cons:

Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long!

Mosarrof
CTO in Bangladesh
Marketing & Advertising, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Tidio Is the amazing live chat system I ever seen..

5.0 2 years ago

Comments: I have got an extremely good experience with Tidio.. first I like their chat style.. just wow.

Pros:

I like this software much more because this software full fill my all requirement..

Cons:

their all service is good. I did not find any low facality

Michael
Sales Responsible in Denmark
Retail, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Very easy to use

5.0 2 years ago

Comments: I am very happy and will be using this in my company

Pros:

The product is very easy to implement, and can be customisted in many ways.

Cons:

Everything is good - so nothing to complain about