GovPilot

GovPilot - Good Functionality and Operability

Comments: The GovPilot modules provide a great mechanism to record, track and manage the large quantity of rental properties we administer and the diversity of issues that are reported to our local municipality.

Pros:

The best feature in GovPilot is the responsiveness of the Staff. They are timely in their actions to correct issues. They take our feed-back and integrate features into the modules which tailor them to our unique circumstances.

Cons:

We can not identify any drawbacks or shortfalls so far since issues are infrequent and corrected quickly when they do occur.

Property Data Base

Comments: I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.

Pros:

This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.

Cons:

As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.

Very pleasant staff

Pros:

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

Cons:

File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

Powerful, Easy to use, Customizable, Amazing

Comments: The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at GovPilot have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents. Unlike large corporations that have a take it or leave it attitude, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process.

Pros:

Software is flexible, customizable, and easy to use.

GovPilot Review

Comments: Overall, I have a great experience with GovPilot.

Pros:

I like the feature that allows us to communicate directly with our residents so that they know exactly what actions are being taken to resolve their issue.

Cons:

Some improvements can be made in the maps section of the form. It doesn't allow the resident to move forward unless they have an exact location that GovPilot can detect. If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint. I would suggest making that optional and allowing the resident to explain in detail where their issue is located in the case that they do not have an exact address.