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Teamwork Desk
What Is Teamwork Desk?
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.
The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.
Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.
Who Uses Teamwork Desk?
A ticketing system designed to easily manage customer queries, saving you time and money.
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Reviews of Teamwork Desk
Easy to use Application with Sleek UI
Comments: Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Pros:
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
Cons:
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Teamwork.com Response
3 years ago
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
Teamwork at SSI
Comments: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Pros:
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Cons:
at this time I do not have any negative or issues
Teamwork.com Response
3 years ago
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Affordable and easy to use
Comments: I recall that there was no frustration and everything was running smoothly while we were using the platform.
Pros:
We've been using Teamwork Desk only for a short period of time and we switched as we were expanding and some of the functionality wasn't there yet for Teamwork. Now mind you this was almost 5 years ago and I'm sure now things have changed. I would recommend the product either way.
Cons:
The onboarding was very easy, the support provided was great by the company in general and I haven't noticed any potholes on the way while we were onboarding.
Alternatives Considered:
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
Comments: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
Pros:
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
Cons:
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
Alternatives Considered:
Easily the best support management tool
Comments: Great product from a great company, always very quick to reply if you request support from them or need their assistance.
Pros:
Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.
Cons:
Some features are only available on the higher costs subscription packages
Teamwork.com Response
3 years ago
Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
