15 years helping Canadian businesses
choose better software

What Is Teamwork Desk?

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.

The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.

Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.

Who Uses Teamwork Desk?

A ticketing system designed to easily manage customer queries, saving you time and money.

Teamwork Desk Software - Desk 2.0 Dashboard
Teamwork Desk Software - Desk 2.0 Ticket Form
Teamwork Desk Software - Desk 2.0 Smart Inbox
Teamwork Desk Software - Desk 2.0 Customer View
Teamwork Desk Software - Desk 2.0 Reports

Not sure about Teamwork Desk? Compare with a popular alternative

Teamwork Desk

Teamwork Desk

4.4 (145)
US$10.50
month
Free version
Free trial
18
2
4.3 (145)
4.5 (145)
4.5 (145)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$15.00
month
Free version
Free trial
116
85
4.5 (3,282)
4.4 (3,282)
4.5 (3,282)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Teamwork Desk

Freshdesk
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
Asana
Top rated features
Deadline Management
Marketing Calendar
Task Management Software
Zoho Projects
Top rated features
Calendar Management
Progress Tracking
Project Time Tracking
CRMdesk
Top rated features
Automated Routing
Self Service Portal
Ticket Management
Dynamics 365
Top rated features
Financial Reporting Software
Purchase Order Management
Reporting/Analytics
Salesforce Sales Cloud
Top rated features
Client Tracking
For Sales Teams/Organizations
Shared Contacts
SolarWinds Service Desk
Top rated features
Access Controls/Permissions
Alerts/Escalation
Real-Time Notifications
osTicket
Top rated features
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
FuseDesk
Top rated features
No features have been rated by reviewers for this product.

Reviews of Teamwork Desk

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.5
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lisa
Lisa
Operations Manager in Canada
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Necessary when using Teamwork Projects

5.0 4 years ago

Comments: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Pros:

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Cons:

Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

Teamwork.com Response

3 years ago

Hi Lisa, Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us! We appreciate your feedback on the draft emails and I will forward this request to the team. Have a great day, Karen at Teamwork

charles
Software development / Operations in US
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Teamwork at SSI

5.0 4 years ago

Comments: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Pros:

SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Cons:

at this time I do not have any negative or issues

Teamwork.com Response

3 years ago

Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Lucas
PM in Australia
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.

1.0 2 years ago

Comments: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.

Pros:

easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.

Cons:

• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.

David
Operations Director in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easily the best support management tool

5.0 4 years ago

Comments: Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Pros:

Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.

Cons:

Some features are only available on the higher costs subscription packages

Teamwork.com Response

3 years ago

Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Ramin
CEO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Why Rhino Users Teamwork Desk

5.0 4 years ago

Comments: We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!

Pros:

I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).

Cons:

Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. * Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. *Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. * Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-).

Teamwork.com Response

3 years ago

Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at [email protected] if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Software found in