What Is Teamwork Desk?

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.

The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.

Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.

Who Uses Teamwork Desk?

A ticketing system designed to easily manage customer queries, saving you time and money.

Where can Teamwork Desk be deployed?

Cloud-based
On-premise

About the vendor

  • Teamwork.com
  • Located in Blackpool, Ireland
  • Founded in 2007

Teamwork Desk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 6 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 20 others

Teamwork Desk pricing

Starting Price:

US$10.50/month
  • Yes, has free trial
  • No free version

Teamwork Desk does not have a free version but does offer a free trial. Teamwork Desk paid version starts at US$10.50/month.

Pricing plans get a free trial

About the vendor

  • Teamwork.com
  • Located in Blackpool, Ireland
  • Founded in 2007

Teamwork Desk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 6 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 20 others

Teamwork Desk videos and images

Teamwork Desk Software - Desk 2.0 Dashboard
Teamwork Desk Software - Desk 2.0 Ticket Form
Teamwork Desk Software - Desk 2.0 Smart Inbox
Teamwork Desk Software - Desk 2.0 Customer View
Teamwork Desk Software - Desk 2.0 Reports
View 6 more
Teamwork Desk video
Teamwork Desk Software - Desk 2.0 Dashboard
Teamwork Desk Software - Desk 2.0 Ticket Form
Teamwork Desk Software - Desk 2.0 Smart Inbox
Teamwork Desk Software - Desk 2.0 Customer View
Teamwork Desk Software - Desk 2.0 Reports

Features of Teamwork Desk

  • Alerts / Escalation
  • Interaction Tracking
  • Knowledge Base Management
  • Prioritization
  • Reporting/Analytics
  • Self Service Portal
  • Ticket Management

Alternatives to Teamwork Desk

Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. Learn more about Salesforce Sales Cloud
Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Integrated business management solution that automates financial, customer relationship and supply chain processes.
An open source customer support system that organizes, manages and archives incoming support requests.
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Web-based help desk, customer service and online support software.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
A completely reimagined UI, enhanced search and filters, easywork allocation, new portfolio dashboard, and more to transform your work. Learn more about Zoho Projects

Reviews of Teamwork Desk

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.5
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Debbie
Digital Marketing Manager in US
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great tie-in to Teamwork Project Management

4.0 2 years ago

Comments: Overall it's been effective and easy to use.

Pros:

The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.

Cons:

Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.

Teamwork.com Response

2 years ago

Hi Debbie, Thanks for your review of Teamwork Desk! We really appreciate the positive feedback. Please don't hesitate to contact us on [email protected] if you require assistance with this messaging issue Many thanks Karen at Teamwork

Lester
Web Developer in South Africa
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A clean and easy to use system that is easy to climb into and very quickly get cozy

4.0 2 years ago

Comments: It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.

Pros:

It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.

Cons:

Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.

Alternatives Considered: Jira and Freshdesk

Reasons for Choosing Teamwork Desk: Zendesk was getting too expensive for us. Our needs were also not so advanced that we needed all of the features that Zendesk had to offer.

Switched From: Zendesk Suite

Reasons for Switching to Teamwork Desk: The pricing was the most competitive at the time and the interface looked the most appealing.

Teamwork.com Response

2 years ago

Hi Lester, We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface. I've submitted your feature request to the product team - they like a challenge! Have a nice day, Karen at Teamwork

charles
Software development / Operations in US
Computer & Network Security, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Teamwork at SSI

5.0 2 years ago

Comments: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Pros:

SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Cons:

at this time I do not have any negative or issues

Teamwork.com Response

2 years ago

Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

David
Operations Director in UK
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Easily the best support management tool

5.0 2 years ago

Comments: Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Pros:

Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.

Cons:

Some features are only available on the higher costs subscription packages

Alternatives Considered: SolarWinds Service Desk and Zendesk Suite

Reasons for Choosing Teamwork Desk: We required a system that was reliable and kept up to date, and worked well on mobile devices.

Switched From: osTicket

Reasons for Switching to Teamwork Desk: Good pricing and better feature set. Ability to run service desk like you cared about customer, i.e. no ticket numbers visible to end users etc.

Teamwork.com Response

2 years ago

Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Ramin
CEO in US
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Why Rhino Users Teamwork Desk

5.0 3 years ago

Comments: We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!

Pros:

I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).

Cons:

Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. * Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. *Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. * Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-).

Teamwork.com Response

2 years ago

Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at [email protected] if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Software found in