15 years helping Canadian businesses
choose better software

What Is Namely?

Running HR isn't for the faint of heart. Namely gives you the resources to make your life easier and your employees happier.

With modern, intuitive technology and a world-class team of HR experts, Namely empowers and supports people teams with an all-in-one HR solution designed for mid-sized businesses (25-1000 employees). Whether you’re transitioning from a PEO or switching to new HCM software, Namely has the technology and people to support your company every step of the way.

Who Uses Namely?

Namely provides technology, people, and services to small to mid-sized businesses (50-250 employees) through end-to-end HCM solutions including HR, benefits, and payroll.

Namely Software - Namely News Feed: Your home base to make announcements, express appreciation, and to celebrate important milestones.
Namely Software - HR Analytics: the data you need to feel confident in your people strategy and proud of your provable results
Namely Software - Talent & Performance Management: connect, engage, and develop your workforce in a platform that employees actually want to use
Namely Software - Employee Profile: your workforce's one-stop-shop for time off, payroll, and performance information.
Namely Software - Namely Mobile App: request time off and access paystubs and benefits information from anywhere

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Reviews of Namely

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.0
Features
4.0
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
MD Abu
MD Abu
Chief Marketing officer in Canada
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A great Human resource management tool to bring efficiency at workplace.

5.0 2 years ago

Comments: Overall, I am very satisfied with the software. It has made the HRM of our corporation more convenient & effective.

Pros:

It is a very convenient system to make the HRM more easy & effective. It helps to manage the system remotely & sync all the information instantly. The software is very easy to implement & has a great User interface.

Cons:

The software is already a great build but sometimes it becomes clumsy to manage all the data at once.

Namely Response

2 years ago

Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform.

Alan
Alan
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Namely is an intuitive and simple payroll software

4.0 9 months ago

Comments: Namely does a great job with tax notices, so we never have to worry about anything getting lost in the shuffle. Employees can access a great HRIS system. Regular use of the system by staff members is evidence of its value. Having all of the company's paperwork and personnel files in one place is helpful.

Pros:

I appreciate how quick and easy it is to check my benefits and salary. Leave of absence requests can also be submitted. The onboarding procedure at Namely is streamlined. It's useful for maintaining legal conformity. The payroll system I use has a very responsive customer service team.

Cons:

There are sometimes too many hoops to jump through and paperwork to submit before a desired change can be implemented. For instance, the system required us to acquire and present an authorization letter of the IRS in order to change the company name. For some reason, filing taxes under the new name wasn't good enough.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Would recommend for small to medium size organizations

5.0 2 weeks ago New

Comments: Will recommend for sure as customer service is great and helps to find the solution for you..

Pros:

The customer service is outstanding and can't complain about it. From the end user's perspective, it is great to see all the information in one place, such as benefits, changes over time in benefits and PTO, payroll, and birthdays, etc.

Cons:

Could not create an organizational chart, and the reporting does not meet our needs due to our more complex structure.

Andrew
Head of People and Culture in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Avoid at all costs

2.0 2 months ago New

Comments: We are already exploring moving off the platform, just two years after joining. That should tell you how bad the experience has been. We have had to add other tools to utilize functionality that is native in Namely, but simply doesn't work (like org charts). We are paying more for less.

Pros:

When we started out, we had an 80% great implementation team, and the only part that was lacking was payroll. Well, 2+ years later the *only* think going well is payroll, but issues still exist that we told them about *at implementation*. So what do I like best? Literally just our Payroll Admin. She is fantastic and does a terrific job.

Cons:

Things were bad with Namely, then they were acquired by a benefits brokerage and the tech has definitely taken a backseat. Simple things like LOA administration are not even built into the tooling, and their support is a mess. After 2+ years, we finally have a dedicated rep, and he is trying, but their team doesn't even know their own tech. I asked a question about a feature that *should* be necessary in expense reimbursement, for audit compliance. Their support said it didn't exist. I found it buried in the back end *by accident* two weeks later. That does not inspire confidence.

Namely Response

last month

Hi Andrew, Thank you for taking the time to share your experience with us. We are sorry to hear that your time with Namely hasn't met your expectations over the past two years. Your feedback is crucial, and we appreciate your insights. We are delighted to hear that your payroll administrator has been a highlight; we know how important it is to have reliable and efficient support in this area. We’ve been actively working to improve our support and technology offerings. In January 2024, we launched a 24/7 support structure to provide better assistance with employee maintenance, reporting, payroll processing, and more. We've also been focusing on enhancing our HRIS workflows and refining roles to make your experience more seamless. We welcome the opportunity to better support your organization. You can contact our client services team 1.855.626.3591 or also work with your Client Relationship Manager directly. We're dedicated to earning back your trust and confidence.

Jamie
Director of Growth in US
Consumer Goods, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Not very user friendly

4.0 4 months ago

Comments: Overall I’m very glad we switched from Paychex, but I think Gusto is the clear winner in terms of user experience.

Pros:

Namely is far better than Paychex, which we used previously. All the necessary functionality is there, and it serves its purpose.

Cons:

Although miles better than paychex, Namely leaves a lot to be desired from an employee user experience. The portal is not intuitive to navigate, the functionality for performance reviews is basic, and overall I find myself needing to reach out to HR often for help navigating the platform.