ALVAO Service Desk

Simple yet powerful ticketing tool

Comments: It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.

Pros:

Since it’s not a complex enterprise solution, it’s incredibly easy to set up and use. It’s helped us automate many of the routine tasks we used to do manually, and the system is also customisable, allowing us to tailor it to our needs. Overall, it’s a simple yet very powerful tool.

Cons:

I think there’s room for improvement on the dashboard, especially to add some metrics we’d like to see at a glance.

The best decision to obtain Alvao service desk

Comments: We used to handle ticketsthrough a shared mailbox. This caused a lot of confusion and inconsistencies in our daily work. Customers weren't satisfied, technicians weren't happy. That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.

Pros:

- clear automated processes incident, change and request management - ai capabilities and automated workflows - microsoft integrations such as Teams and Oulook - great licencing and easy to use - it is used in the entire company - good Powe Bi reports for easy overview - easy to use for users for raising a ticket - mobile access - good self-service portal, service catalogue, custom forms and fields that we can set up according to our very specific needs - amazing Alvao customer support and implementation - quick and easy for a good price

Cons:

- Knowledge base is weak - Search field should be also improved - More regular product upgrades/new version - not only once in a year

With Alvao servicedesk our users can completely rely on the IT department.

Comments: The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used. We can simply show our colleagues in the business which services we provide to them, under what conditions, and at what cost.

Pros:

ITIL compliant servicedesk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations. Alvao servicedesk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable.

Cons:

It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way.

ALVAO Service Desk

Comments: We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities.

Pros:

Useful and universal tool for ESM ITSM/ITIL support Quite a few interesting functionalities Connection with AM tool Console and WebApp for users

Cons:

Worse, more complicated, inconsistent UX Deploy of customization aren't easy and complex Poor support and FIX release (long time bug repair) New/updated functionality and improvements comming too late Missing function of User Activity Monitoring tool which has been retired Poor function improvements for the SDC (just WA development preference) In some cases bad license terms and pricing

ALVAO Service Desk

Comments: Fast and clear web interface - easy and user friendly operation.

Pros:

An easy to use environment with features. Great support from Alvao. Web interface.

Cons:

Based on my current experience with Alvao, I can't pinpoint anything I dislike about it.

World class service desk management app you can ever think of

Comments: It helps to manage our departmental relationships between users from IT to other departments

Pros:

I love the app because it automate tickets , and serve as a point of escalation by all staffs

Cons:

no cons, as I haven't find any fault using the service

ALVAO Service Desk

Comments: Very good product for implementation ITSM/ITIL in organization. It allows easy expansions even for non IT processes (for example facility management). Clear implementation of Service catalogues.

Pros:

Easy control and integration with Microsoft products (Outlook, Excel). Good options for customization and expanding of the tools functions. Great support and regular development of this product.

Cons:

Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.

Short review based on more than two years of use

Comments: Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.

Pros:

We appreciate ease of use for our end users. The tool can handle advanced routing of tickets to distributed teams without overcomplicating things for end users.

Cons:

There are always ways to improve the product. To the required extent, the system met our expectations.

Alvao at MERO.

Pros:

From the user's point of view, the web application is clear and easily customizable. Also with easy administration via web interface. Creating services, their editing, working with groups. Integration with Outlook. We wanted to have the requirements clearly in one place. With communication and links to other requirements and their status.

Cons:

At the moment, we are satisfied with the set functionality of the software. Any suggestions for improving functionality are accepted by Alvao.

SVI Jihlava - ALVAO Service Desk

Comments: Alvao Service Desk helps us with processes in different areas from HR to IT. Processes are now simplified and transparent.

Pros:

Basic workflows easy designable by user. Moder web UI. Outlook plug-in. Great team of specialists.

Cons:

Thing we miss is full text search.

IT servicedesk and more

Pros:

- very good support team - possibility to create own forms - connection between servicedesk and asset management - HW catalogue addon

Cons:

- no parallel approval - after creation, the request is only in plain text (forms can no longer be used)

Used as Enterprise System Management

Comments: We use ALVAO Service Desk as full Enterprise System Management across all departments within our company.

Pros:

Easy deployment, including adding new services, departments. Good possibility to connect to other systems in enterprise. Easy to use for users.

Cons:

Long developement cycle (major version once a year). Almost no support for agile.

ALVAO ServiceDesk

Pros:

SW is easy to use, very friendly, no pb to set up new process.

Cons:

not comfortable to do interface with another SQL database

ALVAO Service Desk

Comments: Our experience is positive, the application meets our requirements

Pros:

Easy to use. Frendly graphic user interface.

Cons:

Still about evaluating. Need to update the app.

Overall satisfaction

Pros:

The tool greatly improved our communication with end users and helped us organize the team and structure our work. The end users enjoy intuitive user interface.

Cons:

Price, but I understand that nothing can be expected for free.