ClubRunner

Who Uses ClubRunner?

ClubRunner enables non-profits, boards, service clubs, chambers, and associations of all sizes to build their web presence, improve membership collaboration, automate administration and boost PR.

What Is ClubRunner?

ClubRunner is the award-winning membership management and communication platform that has impacted hundreds of thousands of people worldwide. Better organize your club, improve your communication, and empower people to connect together, communicate online, and collaborate towards higher goals.

ClubRunner today has customers in over 30 countries worldwide and offer its software in multiple languages.

ClubRunner Details

Doxess

http://site.clubrunner.ca/

Founded 2003

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Starting price

US$18.00/month
N/A
US$49.00/month
US$125.00/month

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial No
Free Trial No
Free Trial Yes
Free Trial No

ClubRunner deployment and support

Support

  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training Software

  • Live Online
  • Webinars
  • Documentation

ClubRunner Features

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking Software
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Management Software
  • Employee Management
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Facility Scheduling
  • Instructor Management
  • Inventory Management Software
  • Marketing Automation Software
  • Member Accounts
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Online Booking
  • Payment Processing Software
  • Point of Sale (POS)
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Team Management Software
  • Third Party Integrations
  • Visitor Management Software
  • Website Integration
  • Website Management

View full list of Club Management Software

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  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
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  • Audio File Management
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Content Library
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Classification
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management Software
  • Engagement Tracking
  • File Management
  • Filtering
  • Forms Management
  • Full Text Search
  • Image Editing
  • Metadata Management
  • Multi-Language
  • Reporting & Statistics
  • Role-Based Permissions
  • SEO Management
  • Search/Filter
  • Single Sign On Software
  • Social Media Integration
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Website Management
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  • Social Media Integration
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View full list of Donation Management Software

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  • Access Controls/Permissions
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  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dues Management
  • Electronic Payments
  • Email Invitations & Reminders
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  • Enrollments/Onboarding
  • Event Calendar
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  • Event Scheduling
  • File Sharing Software
  • Invoice Management
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Renewals
  • Payment Processing Software
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management
  • eCommerce Management

View full list of Membership Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
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  • Automated Scheduling
  • Calendar Management
  • Communication Management
  • Contact Database
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  • Customizable Fields
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  • Mobile Access
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  • Real Time Data
  • Real Time Reporting
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  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling Software
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • Volunteer Management Software
  • Volunteer Recruiting

View full list of Volunteer Management Software

ClubRunner Alternatives

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ClubRunner Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.2
Customer Service Software 4.8
Features 4.4
Value for Money 4.6

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Verified Reviewer
Sales Manager
Internet, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018-11-27

"Great Club Products"

Pros: This software makes it so easy to manage our Rotary club membership, events and website

Cons: the navigation on the back end can be a bit confusing with added "beta" modules

  • Reviewer Source 
  • Reviewed on 2018-11-27
Roger B.
District Website Admin & Club Website Admin.
Publishing, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017-06-13

"This platform does a very good job handling all the essential tasks any Rotary club would need."

Comments: As a district website administrator, I appreciate the flexibility the design function allows me to customize the home page to reflect the personality and message of the District Governor. I can fairly easily change the page as DG terms change.
As a club website administrator, I can easily update the content as new events and promotions come to the fore.
As a club secretary, I can get on top of the administrative tasks that can't be allowed to fall behind.

Pros: ClubRunner can handle many of the essential day-to-day tasks that Rotary clubs need to accomplish but it's greatest value is less obvious: it offers continuity of management in an environment where the management team can change from year to year.
That said, it's strengths include:
+ An Attendance Module that takes minutes to update but offers useful reports on individuals as well as overall club performance.
+ Membership records include a wealth of information
+ Email communication to club membership, custom lists, officers and committee members are easy to set up and send
+ Committee Management Module takes the committee experience to the next level.
+ Excellent support team and pretty good documentation

Cons: Any platform that is designed to be used by both beginners and experienced users will never make everyone happy. They tend to include compromises and limits.
A few of the negatives include:
+Volunteers Module is not intuitive to set up
+ Newsletter/Bulletin Module is hard grasp. It may be trying to do too much.
+ Custom Reports are still a mystery to me.
+ It needs an image editing component that will allow users to easily add captions to photos.

  • Reviewer Source 
  • Reviewed on 2017-06-13
David C.
PR Director
Civic & Social Organization, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2019-03-08

"ClubRunner for Rotary"

Comments: We use Clubrunner for a CRM, administrative reporting, and our website host. Overall, it needs improvements, but has helped bring Rotary Clubs into the Internet Age.

Pros: ClubRunner is useful as a website, CRM, accounting system, email delivery, and one-stop-shop for my Rotary Club's administrative needs. It also synchronizes with Rotary International and puts all the thousands of clubs on one format.

Cons: The administrative interface is not user friendly. SO. MUCH. TEXT. I experienced the Internet in the 90's and early 2000's, so I can navigate it. For our older members for whom Facebook and news sites are their primary Internet usage, the administrative tools and membership tools are pages full of clutter. The web development tools are more difficult to use than other design softwares such as Squarespace or Wix.

  • Reviewer Source 
  • Reviewed on 2019-03-08
Kathy N.
Owner
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017-01-30

"Invaluable if you need to maintain member database!"

Comments: Have been secretary of our club for years, actually dating back to when some people didn't have email!
Features I use frequently:
MEMBER DATABASE is so great! Easy to use and members can update their own data! I can run reports with ease, particularly the annual ones for member data such as average member age, honorary, attendance exempt, etc. I can also send out an invitation to members to request them to review and update their own profiles, either global invitation or just to specific members.
Members no longer call me to ask for another member's contact info! They look it up themselves! (THIS is worth the money alone!)
EVENTS: Create your event, invite everyone, they respond and you print out your attendance list for ordering supplies/seats. Of course this only works well when members respond but Clubrunner makes it easy to send repeat invitations to members to virtually beat them about the heads and shoulders. You can also choose member types such as 'only send to non responders.' No sense haranguing the people who have already responded!
FRIEND LIST: How many times have you heard from a spouse, "I just found out about this event yesterday"? Any interested spouses can be added to a 'friends' list and you can also include them when you send out interesting emails. Also include people like your ADG and DG, for Really Important Events that you would like to invite them to.
EMAIL: So easy to use the email communication that several committee members of the Club have sent emails out on their own, without instruction! Easy to select 'recipients' for some or all. Sometimes I email through Clubrunner, and other times I....
DOWNLOAD MEMBER DATA: I LOVE this feature. I have a presaved report for generating email addresses and then I sometimes email from my personal account. I have also used this feature to calculate most recent members, longest members, sponsor lists, classification lists, etc. By downloading into excel, you can sort the data any way you need!
BIRTHDAY/ANNIVERSARY: You can run reports to help to recognize member birthdays and club anniversaries.
RI Integration! YAY! No separate data entry!
This software is very powerful and yet fairly simple to use. If I become stymied, I submit a 'support ticket' and receive a response within 18-30 hours. One time that I submitted a security issue, they corrected their software that same day! I have been thrilled to use this software to help us keep our club organized.

Pros: Stated above

Cons: Occasionally what I am trying to do is not clearly found.
Wish the member dues billing section was more flexible.

  • Reviewer Source 
  • Reviewed on 2017-01-30
Tom S.
President
Financial Services Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2017-01-29

"Long time member has used ClubRunner for years at both the club and district levels."

Comments: I've been a Rotarian since 1984. I've been involved both at the club and district level as we began to upgrade to a common computerized service function. Our district chose ClubRunner, and I've been involved with it since 2007. I am well familiar with club independent websites and their inability to keep up with changing technologies and their uselessness once key members left the club. Pre-ClubRunner efforts gave me less than desirable on-line experiences. ClubRunner changed all this. It took some time to learn the system, but I'm pleased that they have continued to upgrade their service, expand their service, and provide a variety of training tools to learn how to use the system. I was one of the system administrators in my district, and I found it easy to find and use the different tools available dealing with many of the aspects of the system. As an officer of my club, I found it easy to service the functions I needed there. I ran into occasional snags along the way, but they were usually cleared up quickly. Generally, I am very pleased with ClubRunner. I'm glad all the clubs in my district use it too. I don't use it on a daily basis like I have in the past, but I'm pleased to still see additions to service over time, and efforts being made to make the system more user friendly and more useful. Thanks.

Pros: I used the email system many times at the district level, along with finding and serving member info among the clubs in the district. I liked the district officer chart and the services that spun off that. I really like the document vault at the club level. We used to hold massive amounts in a cloud account, which is largely lost now for a variety of issues. Using ClubRunner to perform most of these functions electronically; and we used to store from paper records that were hard to retrieve -- all of this is good.

Cons: It took many of us a while to: 1) switch to computer data entry; and 2) grow comfortable with paying money for a service we never used before. It took a mind shift, and a step back to survey what the advantages might be. The advantages were not clear when we first got started using a paid computer service. It wasn't until I was club president in 2007-08 to see what a sorry lack of information existed between my club, our district and our International headquarters -- and our club was just down the street from the International headquarters.

  • Reviewer Source 
  • Reviewed on 2017-01-29